Surrey County Council (25 021 096)

Statement Not upheld Other 22-Sep-2026

Summary: The Council has ensured that supported living accommodation close to Mr and Mrs X’s home is operating to reduce risks and meet the care needs of the tenants. There is no evidence of fault by the Council.

London Borough of Lewisham (25 020 534)

Statement Upheld Other 21-Sep-2026

Summary: We have upheld this complaint. Investigation would likely find the Council at fault because it did not respond to Mrs X’s complaint about charges for adult social care. The Council has agreed to respond to the complaint within one month.

Coventry City Council (26 002 426)

Statement Upheld Other 21-Sep-2026

Summary: Mrs B complained that funding intended for her section 117 aftercare respite support was wrongly used to fund Personal Assistant hours instead. She also complained the organisations failed to review her support needs when required. She said she had suffered significant distress and frustration. We have decided to uphold Mrs B’s complaint. The organisations have agreed to take appropriate action to remedy the injustice caused to Mrs B.

Warwickshire County Council (25 026 056)

Statement Closed after initial enquiries Other 20-Sep-2026

Summary: We will not investigate Mr X’s complaint that the Council failed to adhere to his reasonable adjustment, and about the Council employee’s conduct during a telephone call. This is because we could not add to the Council’s investigation, and any injustice is not significant enough to justify our involvement.

Bupa Care Homes (ANS) Limited (26 013 210)

Statement Closed after initial enquiries Other 16-Sep-2026

Summary: We will not investigate Mr X’s complaint about disturbance from the Care Provider’s Care Home which neighbours Mr X’s property. This is because we could not add to the previous investigation and there is another body better placed to consider his concerns.

South Tyneside Metropolitan Borough Council (25 024 106)

Statement Closed after initial enquiries Other 15-Sep-2026

Summary: We will not investigate this complaint about payments made through the ‘Staying Put’ scheme. This is because we would be unlikely to achieve a different outcome or add to the Council’s investigation.

Lancashire County Council (25 010 726)

Statement Upheld Other 14-Sep-2026

Summary: The Council was at fault. It delayed carrying out Mrs Y’s assessments when she was discharged from hospital, communicated poorly with Mrs Y’s family about her care placement and care charges and ordered incorrect equipment which delayed Mrs Y returning home. The Council will apologise, refund Mrs Y’s care contributions and pay Mrs Y a symbolic payment to acknowledge the distress and frustration caused to her because of the need for her emergency care home stay. The Council will also pay Mrs Y’s daughter, Mrs X, a symbolic payment for the frustration, confusion and distress caused. The Council has already put service improvements in place.

Derbyshire County Council (26 017 874)

Statement Closed after initial enquiries Other 14-Sep-2026

Summary: We will not investigate Mrs X’s complaint about the Council communicating directly with her relative, Mrs Y, despite her request for it not to. This is because there is insufficient evidence of fault by the Council.

Country Court Care Homes 7 OpCo Limited (25 026 904)

Statement Closed after initial enquiries Other 10-Sep-2026

Summary: We will not investigate Mr X’s complaint about the Care Home preventing him from visiting his late relative before they died. This is because there is insufficient evidence of fault by the Care Provider.

Ashridge Home Care Limited (26 005 702)

Statement Closed after initial enquiries Other 10-Sep-2026

Summary: We will not investigate Mrs X’s complaint about the Care Provider breaching her confidentiality. This is because it would be reasonable for Mrs X to refer her complaint to the Information Commissioner’s Office.