Hertfordshire County Council (25 026 410)

Statement Upheld Other 29-Sep-2026

Summary: Mrs B complained that the organisations failed to provide a specialist chair for her father, Mr C, which he needed as part of his Section 117 aftercare, which is jointly funded by the Council and ICB. We have upheld Mrs B’s complaint about the Council, as the Council has proposed actions which resolve the outstanding issues.

Hampshire County Council (25 017 278)

Statement Not upheld Other 28-Sep-2026

Summary: Ms X complained that the organisations involved in care and support for Ms Y failed to share a crisis plan, did not recognise her symptoms or put the right support in place, and did not give enough time to remove her belongings when moving to a new care home. We found fault by the Trust for not exploring this issue further, leading to uncertainty for Ms Y and Ms X. The Trust has agreed to take action to remedy the injustice caused. We found no fault in the actions of the Care Provider, ICB, and Council.

Surrey County Council (26 017 086)

Statement Closed after initial enquiries Other 28-Sep-2026

Summary: We will not investigate this complaint about data protection. The Information Commissioner is better placed to consider and decide complaints about data protection.

Allendale Care Ltd (26 017 730)

Statement Closed after initial enquiries Other 28-Sep-2026

Summary: We will not investigate this complaint about liability for personal injury and lost wages. This is because X has an alternative legal remedy to achieve what they are looking for and it is reasonable to expect them to use it.

Derby City Council (25 000 213)

Statement Upheld Other 24-Sep-2026

Summary:Mrs A is a court appointed deputy for Miss B for property and financial affairs. Miss B is receiving section 117 aftercare from Derby City Council (the Council) and NHS Derby and Derbyshire Integrated Care Board (the ICB).

Portsmouth City Council (26 005 962)

Statement Closed after initial enquiries Other 24-Sep-2026

Summary: We cannot investigate this complaint about evidence sent by the Council to the Court of Protection as part of court proceedings. This is because the matters raised in the complaint were the subject of court action or related closely enough to mean we could not investigate them separately.

West Sussex County Council (25 014 682)

Statement Upheld Other 23-Sep-2026

Summary: Miss X complained about the care commissioned by the Council regarding her son, Mr Y’s supported living accommodation. Miss X says the care provider’s actions caused her significant avoidable distress, negatively impacted her mental and physical health and placed Mr Y at risk of neglect and financial abuse. We found fault by the Council. The Council has agreed to apologise to Miss X and Mr Y, provide a financial remedy and complete a review of Mr Y’s care and support plan.

Surrey County Council (25 021 096)

Statement Not upheld Other 22-Sep-2026

Summary: The Council has ensured that supported living accommodation close to Mr and Mrs X’s home is operating to reduce risks and meet the care needs of the tenants. There is no evidence of fault by the Council.

London Borough of Lewisham (25 020 534)

Statement Upheld Other 21-Sep-2026

Summary: We have upheld this complaint. Investigation would likely find the Council at fault because it did not respond to Mrs X’s complaint about charges for adult social care. The Council has agreed to respond to the complaint within one month.

Coventry City Council (26 002 426)

Statement Upheld Other 21-Sep-2026

Summary: Mrs B complained that funding intended for her section 117 aftercare respite support was wrongly used to fund Personal Assistant hours instead. She also complained the organisations failed to review her support needs when required. She said she had suffered significant distress and frustration. We have decided to uphold Mrs B’s complaint. The organisations have agreed to take appropriate action to remedy the injustice caused to Mrs B.