Cornwall Council (25 022 325)

Statement Closed after initial enquiries Other 14-Apr-2026

Summary: Ms X complains about the lack of support provided to her late sister to meet her mental health needs. Ms X says her sister would not have taken her own life had she been provided with proper support. We will not investigate this complaint as there is an inquest pending and an investigation may interfere with the inquest.

Essex County Council (25 019 678)

Statement Closed after initial enquiries Other 13-Apr-2026

Summary: We will not investigate Mr X’s complaint about his child’s respite provision. This is because there is insufficient evidence of fault by the Council.

Coventry City Council (25 015 881)

Statement Closed after initial enquiries Other 07-Apr-2026

Summary: We will not investigate Mr X’s complaint about the Council’s cleaning and decluttering of Mr Y’s property. This is because the Council has already taken, or offered to take, suitable action to remedy the issues raised. There is nothing further we would add or recommend were we to also investigate and so it does not warrant a further investigation by this office.

Coventry City Council (25 024 304)

Statement Closed after initial enquiries Other 07-Apr-2026

Summary: We will not investigate Ms X’s complaint about the conduct of the Council’s Social Worker following an incident in which Ms X was a victim of abuse. This is because a further investigation would not lead to a different outcome and subsequently, we are unlikely to achieve any worthwhile outcome.

Derby City Council (25 012 923)

Statement Closed after initial enquiries Other 06-Apr-2026

Summary: We will not investigate Mrs X’s complaint about the way in which Derby City Council and NHS Derby and Derbyshire Integrated Care Board dealt with her father, Mr Y’s, accommodation as we would be unlikely to find fault.

Norfolk County Council (25 021 522)

Statement Closed after initial enquiries Other 31-Mar-2026

Summary: We will not investigate Mr X’s complaint about the care provided to him by Norfolk County Council, Norfolk and Suffolk NHS Foundation Trust and NHS Norfolk and Waveney Integrated Care Board. This is because an investigation would be unable to achieve the outcomes he is seeking.

London Borough of Ealing (25 027 539)

Statement Upheld Other 29-Mar-2026

Summary: We will not investigate Mr X’s complaint about the Council’s poor communication and record keeping. This is because the Council’s investigation and remedy was appropriate and proportionate. We therefore could not add to the Council's previous investigation and further investigation would not lead to a different outcome.

South Tyneside Metropolitan Borough Council (25 003 932)

Statement Not upheld Other 26-Mar-2026

Summary: Mrs B has complained about a lack of support for her and her son from a Council, Integrated Care Board and Trust leading to distress for her. We do not find fault in the Council, Integrated Care Board and Trust.

Kingston Upon Hull City Council (25 017 234)

Statement Closed after initial enquiries Other 25-Mar-2026

Summary: Mrs A complains about a Council and NHS Trust regarding her son’s treatment and accommodation under section 117 of the Mental Health Act which she says led to his death. We will not investigate this case as we would be unlikely to add to the work already carried out by the Trust.

Coventry City Council (25 016 043)

Statement Closed after initial enquiries Other 25-Mar-2026

Summary: We will not investigate this complaint about the Council’s handling of safeguarding concerns because there is not enough evidence of fault.