Cornwall Council (25 022 102)

Statement Closed after initial enquiries Other 01-Sep-2026

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s Needs Assessment. There is not enough evidence of fault to warrant an investigation.

Anchor Hanover Group (25 015 556)

Statement Upheld Other 31-Aug-2026

Summary: Mr X complained Anchor Hanover Group (the care provider) wrongly restricted his visits to his father’s care home. He says this distressed him. We uphold the complaint. The care provider communicated poorly with Mr X, did not review his visiting restrictions and did not keep proper records. The care provider has agreed to apologise and improve its service.

Change, Grow, Live (26 014 399)

Statement Closed after initial enquiries Other 26-Aug-2026

Summary: We cannot investigate Mr X’s complaint about a community substance abuse service because it lies outside our jurisdiction. The complaint is not made about, or in connection with, the provision of adult social care and so the law prevents us from investigating.

Barchester Healthcare Homes Limited (25 018 385)

Statement Not upheld Other 24-Aug-2026

Summary: We have ended our investigation into Mr X’s complaint about the respite care provided to his father Mr Y. The care provider has investigated Mr X’s concerns, accepted gaps in its recording of the care Mr Y received, apologised to Mr X and taken appropriate action. It is unlikely further investigation of the same issues would lead to a different outcome for Mr X.

Manuella Care Limited (26 013 546)

Statement Closed after initial enquiries Other 18-Aug-2026

Summary: We cannot investigate this complaint about care provision. This is because we can only consider complaints about care provision from the person receiving the care or a person making a complaint on their behalf.

Buckinghamshire Council (26 004 943)

Statement Closed after initial enquiries Other 17-Aug-2026

Summary: We cannot investigate this complaint about the removal of a passport. The passport was removed from Mr X by court order. The law prevents us from investigating complaints about what happened in court.

Warwickshire County Council (26 001 686)

Statement Closed after initial enquiries Other 13-Aug-2026

Summary: We will not investigate Mr X’s complaint about a work placement arranged via the Council because we could not add to the Council’s previous investigation and there is insufficient evidence of fault by the Council.

London Borough of Brent (25 021 300)

Statement Closed after initial enquiries Other 12-Aug-2026

Summary: We will not investigate how the Council handled Mr X’s complaints about his local Healthwatch organisation. It is not a good use of public resources to investigate complaints about complaint procedures if we are unable to deal with the substantive issue.

Wakefield Metropolitan District Council (25 013 559)

Statement Upheld Other 10-Aug-2026

Summary: The Council was at fault for the delay in providing overnight respite care for Mr Y and for failing to properly investigate and respond to all of Ms X's complaints about the respite provider. As a result, Ms X was left without the benefit of overnight respite for a prolonged period and experienced additional stress, frustration and uncertainty.

South Gloucestershire Council (26 012 535)

Statement Closed after initial enquiries Other 09-Aug-2026

Summary: We will not investigate this complaint about the Council’s response to concerns Mr X raised, about care and support for a family member. We cannot achieve any meaningful outcome by investigating.