Calderdale Metropolitan Borough Council (25 000 513)

Statement Upheld Other 04-Aug-2026

Summary: Miss A complained about how Calderdale Metropolitan Borough Council and NHS West Yorkshire Integrated Care Board handled her grandmother, Mrs B’s care at home. Miss A said the lack of support from both organisations led to inadequate care for Mrs B and distress for the family. We found fault with some aspects of the organisations’ handling of the situation and their agreed to our recommendations to remedy the matter.

Lancashire County Council (26 012 443)

Statement Closed after initial enquiries Other 04-Aug-2026

Summary: We will not investigate this complaint about non-payment of care fees. The complaint is late and there are no good reasons for us to exercise discretion to consider it now. It would also be reasonable to expect Ms X to take the matter to court.

Leicestershire County Council (26 012 522)

Statement Closed after initial enquiries Other 04-Aug-2026

Summary: We will not investigate Mrs X’s complaint that the Council failed to provide adequate advice around funding for the care of her late husband. This is because the complaint is made late.

Calderdale Metropolitan Borough Council (24 020 516)

Statement Not upheld Other 02-Aug-2026

Summary: We have exercised our discretion to end our investigation into Mr X’s complaint. Mr X complained the Council should have paid for his client, Mr Y’s, historic accommodation costs from 2016 onwards. Mr Y had a court appointed Deputy to oversee his property and affairs during the full period Mr X complains of. It was open for Mr Y’s Deputy at that time to complain to the Council if she considered the Council should have been paying for his accommodation or that the accommodation was unsuitable.

London Borough of Sutton (25 029 186)

Statement Upheld Other 29-Jul-2026

Summary: Mr X complained that London Borough of Sutton (the Council), NHS South West London ICB (the ICB), and South West London and St George’s Mental Health NHS Trust (the Trust) failed to cover the costs of Ms Y’s prescriptions as part of Section 117 aftercare. We have upheld Mr X’s complaint about the ICB, because the ICB has agreed to take appropriate action to resolve matters. We will not investigate the complaint about the Council and the Trust as the ICB has accepted the delay.

Gateshead Metropolitan Borough Council (26 011 991)

Statement Closed after initial enquiries Other 29-Jul-2026

Summary: We will not investigate this complaint about the conduct of a support worker at a supported living unit. This is because the complaint has been made late and there are no good reasons to investigate.

Halton Borough Council (25 014 630)

Statement Closed after initial enquiries Other 28-Jul-2026

Summary: We cannot investigate Mr and Mrs X’s complaint that the Council removed them as next of kin from their late friend, Mr Y’s record. It took Mrs X 17 months to complain to us. This is late and there are no good reasons to consider the matter now.

The Grange Care Centre (Cheltenham) Limited (26 011 699)

Statement Closed after initial enquiries Other 28-Jul-2026

Summary: We will not investigate this complaint about a loss of personal property while Mrs X was resident with the Care Provider. The Police are a more appropriate body to investigate these concerns, and we cannot achieve what the complainant is looking for in any case.

PSS (UK) (26 012 118)

Statement Closed after initial enquiries Other 28-Jul-2026

Summary: We will not investigate Mr X’s complaint about this care company. This is because it is a social enterprise charity and therefore falls outside of our remit.

Plymouth City Council (26 011 079)

Statement Closed after initial enquiries Other 27-Jul-2026

Summary: We cannot investigate this complaint about the Council restricting X’s contact with a relative. X has sought a remedy by applying to court and so the law says we cannot investigate.