Norfolk County Council (25 021 522)

Statement Closed after initial enquiries Other 31-Mar-2026

Summary: We will not investigate Mr X’s complaint about the care provided to him by Norfolk County Council, Norfolk and Suffolk NHS Foundation Trust and NHS Norfolk and Waveney Integrated Care Board. This is because an investigation would be unable to achieve the outcomes he is seeking.

London Borough of Ealing (25 027 539)

Statement Upheld Other 29-Mar-2026

Summary: We will not investigate Mr X’s complaint about the Council’s poor communication and record keeping. This is because the Council’s investigation and remedy was appropriate and proportionate. We therefore could not add to the Council's previous investigation and further investigation would not lead to a different outcome.

South Tyneside Metropolitan Borough Council (25 003 932)

Statement Not upheld Other 26-Mar-2026

Summary: Mrs B has complained about a lack of support for her and her son from a Council, Integrated Care Board and Trust leading to distress for her. We do not find fault in the Council, Integrated Care Board and Trust.

Coventry City Council (25 016 043)

Statement Closed after initial enquiries Other 25-Mar-2026

Summary: We will not investigate this complaint about the Council’s handling of safeguarding concerns because there is not enough evidence of fault.

City of Wolverhampton Council (25 003 471)

Statement Upheld Other 20-Mar-2026

Summary: The Council was at fault for delay installing disability equipment in Ms X’s home. The Council agreed to apologise to Ms X and make a financial payment to remedy the distress caused. It also offered to install the disability equipment.

Wirral Metropolitan Borough Council (25 015 580)

Statement Closed after initial enquiries Other 20-Mar-2026

Summary: We will not investigate this complaint about how the Council responded to Mr X’s complaint and his information request. This is because it is late, there is not enough evidence of fault and there is another body better placed to consider parts of Mr X’s complaint.

Gloucestershire County Council (25 011 576)

Statement Upheld Other 19-Mar-2026

Summary: Mrs A complained about the hospital discharge process for her mother and the Council’s complaint response. We found fault with how the Council communicated with Mrs A; it did not provide a full explanation of how it made decisions. This caused uncertainty and Mrs A felt she wasn’t listened to. We also found fault with the language used in the Council’s complaint response which led to further uncertainty for Mrs A. The Council agreed to our recommendations to remedy this. We found no fault with the Trust’s actions.

Norfolk County Council (25 015 382)

Statement Closed after initial enquiries Other 17-Mar-2026

Summary: We will not investigate this complaint about the support the Council is providing to Ms X with her finances. It is not likely we would find any fault with how the Council’s was supporting her.

GCH (Hertfordshire) Ltd (24 018 318)

Statement Closed after initial enquiries Other 16-Mar-2026

Summary: We will not investigate Mr X’s complaint about a staff member in a Care Home abusing his wife while they were visiting a relative. This is because the complaint is late and we would not be able to achieve the outcome requested.

Suffolk County Council (25 014 471)

Statement Closed after initial enquiries Other 16-Mar-2026

Summary: We will not investigate this complaint about the Council’s decision Mrs Y was not entitled to section 117 aftercare in line with the Mental Health Act 1983. Any injustice is not significant enough to justify our involvement.