South Tyneside Metropolitan Borough Council (25 018 762)

Statement Closed after initial enquiries Other 27-Apr-2026

Summary: We will not investigate this complaint about the poor care the Council accepted it provided to Miss X’s late father Mr Y in 2023 and 2024. We could not add significantly to the Council’s own findings, or deliver the outcome Miss X is seeking in determining whether there was negligence, and if compensation should be paid.

NHS Cheshire and Merseyside ICB (24 017 488a)

Statement Not upheld Other 26-Apr-2026

Summary: We upheld a complaint made by Mr B about a form used by the Alternative Futures Group when a user of its services is at end of life. We found the form caused unnecessary confusion. The Provider did not offer enough advice to staff on how to complete it, including how it recorded efforts to meet someone’s last wishes. Nor did it ask if the person completing the form if they wanted their wishes shared before death. We considered these faults caused Mr B some unnecessary distress when he learnt his brother had completed such a form before he died. However, we did not agree the form created an entitlement for Mr B to benefit from his brother’s estate. At the end of this statement, we ask the Alternative Futures Group to apologise, make a symbolic payment to Mr B and make service improvements to prevent a repeat.

Alternative Futures Group (24 017 488b)

Statement Upheld Other 26-Apr-2026

Summary: We upheld a complaint made by Mr B about a form used by the Alternative Futures Group when a user of its services is at end of life. We found the form caused unnecessary confusion. The Provider did not offer enough advice to staff on how to complete it, including how it recorded efforts to meet someone’s last wishes. Nor did it ask if the person completing the form if they wanted their wishes shared before death. We considered these faults caused Mr B some unnecessary distress when he learnt his brother had completed such a form before he died. However, we did not agree the form created an entitlement for Mr B to benefit from his brother’s estate. At the end of this statement, we ask the Alternative Futures Group to apologise, make a symbolic payment to Mr B and make service improvements to prevent a repeat.

Essex County Council (25 002 047)

Statement Upheld Other 26-Apr-2026

Summary: We will not investigate this complaint about failing to respond to e-mail contact. We are satisfied with the Council’s actions to acknowledge fault and apologise for the impact.

Redditch Borough Council (25 006 169)

Statement Upheld Other 26-Apr-2026

Summary: The Council has acknowledged that it should have handled repairs to Mr B’s extra care housing better and given more consideration to the impact on him. It should have updated details of the family members to contact with concerns about Mr B, and explained why his laundry costs had increased. The Council has reviewed how it approaches these situations, and offered to make a symbolic payment to Mr B in recognition of the impact on him. This is a reasonable way to settle this complaint. There was no fault when it changed the timing of his morning care call.

C O O C I Associates LLP (25 006 529)

Statement Not upheld Other 26-Apr-2026

Summary: Mr X complained about the way the Provider dealt with him and the care of a family member, Mr Y. We found no fault in the actions of the Provider.

Devon County Council (25 019 436)

Statement Closed after initial enquiries Other 23-Apr-2026

Summary: We will not investigate Mrs X’s complaint about the Council referring concerns to the Office of the Public Guardian. This is because there is insufficient evidence of fault by the Council.

Royal Borough of Windsor and Maidenhead Council (25 022 740)

Statement Closed after initial enquiries Other 20-Apr-2026

Summary: We will not investigate Mr X’s complaint about the Council failing to provide him with records and the Council’s records containing false and inaccurate information. This is because it would be reasonable for Mr X to take his complaint to the Information Commissioner’s Office.

Brighton & Hove City Council (25 008 935)

Statement Not upheld Other 20-Apr-2026

Summary: Mr X complained the Council was causing unnecessary delays in discharging him from detention under the Mental Health Act 1983 section because it could not find him a suitable place to move to. We discontinued our investigation because progress has now been made and Mr A has withdrawn his complaint.

Cheshire East Council (25 030 728)

Statement Closed after initial enquiries Other 19-Apr-2026

Summary: We will not investigate this complaint that the Council caused the loss of Mr X’s belongings after he was evicted. This is because there is not enough evidence of fault to justify an investigation.