South Tyneside Metropolitan Borough Council (25 024 106)

Statement Closed after initial enquiries Other 15-Sep-2026

Summary: We will not investigate this complaint about payments made through the ‘Staying Put’ scheme. This is because we would be unlikely to achieve a different outcome or add to the Council’s investigation.

Lancashire County Council (25 010 726)

Statement Upheld Other 14-Sep-2026

Summary: The Council was at fault. It delayed carrying out Mrs Y’s assessments when she was discharged from hospital, communicated poorly with Mrs Y’s family about her care placement and care charges and ordered incorrect equipment which delayed Mrs Y returning home. The Council will apologise, refund Mrs Y’s care contributions and pay Mrs Y a symbolic payment to acknowledge the distress and frustration caused to her because of the need for her emergency care home stay. The Council will also pay Mrs Y’s daughter, Mrs X, a symbolic payment for the frustration, confusion and distress caused. The Council has already put service improvements in place.

Derbyshire County Council (26 017 874)

Statement Closed after initial enquiries Other 14-Sep-2026

Summary: We will not investigate Mrs X’s complaint about the Council communicating directly with her relative, Mrs Y, despite her request for it not to. This is because there is insufficient evidence of fault by the Council.

Country Court Care Homes 7 OpCo Limited (25 026 904)

Statement Closed after initial enquiries Other 10-Sep-2026

Summary: We will not investigate Mr X’s complaint about the Care Home preventing him from visiting his late relative before they died. This is because there is insufficient evidence of fault by the Care Provider.

Ashridge Home Care Limited (26 005 702)

Statement Closed after initial enquiries Other 10-Sep-2026

Summary: We will not investigate Mrs X’s complaint about the Care Provider breaching her confidentiality. This is because it would be reasonable for Mrs X to refer her complaint to the Information Commissioner’s Office.

London Borough of Sutton (26 006 042)

Statement Closed after initial enquiries Other 10-Sep-2026

Summary: We cannot investigate Ms X’s complaint about the Council providing inaccurate and false information about her to the Court of Protection. This is because the law prevents us from considering such matters which are part of court proceedings.

London Borough of Lambeth (26 015 292)

Statement Closed after initial enquiries Other 09-Sep-2026

Summary: We will not investigate this complaint about loses incurred by X due to the Council’s failure to find alternative accommodation for their tenant. This is because it would be reasonable to expect X to seek a remedy in court.

London Borough of Bromley (26 007 272)

Statement Closed after initial enquiries Other 08-Sep-2026

Summary: We will not investigate this complaint about a drug and alcohol service commissioned by the Council. This is because any fault has not caused a significant personal injustice to Mr X.

Oxfordshire County Council (26 011 492)

Statement Closed after initial enquiries Other 08-Sep-2026

Summary: We will not investigate this complaint about the Council's concessionary travel pass renewal arrangements and its refusal to provide a renewal reminder as a reasonable adjustment. We cannot determine whether the Council has breached the Equality Act or discriminated against Mr X, as those matters can only be decided by the courts. The Council has already considered the issues raised through its complaints process and identified service improvements. Further investigation is unlikely to achieve a worthwhile outcome.

London Borough of Hammersmith & Fulham (25 013 689)

Statement Not upheld Other 07-Sep-2026

Summary: Ms F complained about the Council’s decisions that she does not have eligible care and support needs and was not eligible for extra care housing. We found no fault.