London Borough of Richmond upon Thames (25 021 800)

Statement Closed after initial enquiries Other 21-Jul-2026

Summary: We will not investigate this late complaint about Mr X’s late brother’s supported accommodation. There is not a good reason for the delay in them bringing the complaint to us.

Gloucestershire County Council (25 020 708)

Statement Closed after initial enquiries Other 19-Jul-2026

Summary: We will not investigate Miss X’s complaint about her daughter’s placement at the Council’s commissioned independent living accommodation. This is because it is unlikely we would find fault and a further investigation would not lead to a different outcome.

London Borough of Tower Hamlets (25 027 062)

Statement Closed after initial enquiries Other 16-Jul-2026

Summary: We will not investigate Miss X’s complaint about how the Council handled her case when she was fleeing domestic abuse. The complaint is late and there is no good reason for us to consider it now.

London Borough of Richmond upon Thames (25 027 632)

Statement Closed after initial enquiries Other 16-Jul-2026

Summary: We will not investigate this complaint about how the Council responded to safeguarding concerns. This is because further investigation is unlikely to find fault by the Council.

Cheshire West & Chester Council (26 009 768)

Statement Closed after initial enquiries Other 15-Jul-2026

Summary: We will not investigate this complaint about the Council’s contact with X. Social Work England is another body that is better placed to look at their concerns.

London Borough of Southwark (25 012 497)

Statement Upheld Other 14-Jul-2026

Summary: The Council was at fault, when acting as Ms Y’s deputy, for not paying her telephone bill leading to her line being cut off. The Council has already remedied the injustice caused. The Council failed to arrange for Ms Y to attend a meeting, for which it has apologised. The Council was at fault for delay in responding to a request Ms Y’s relative, Ms X made, but this did not cause significant injustice. There is no fault in how the Council managed Ms Y’s finances or made best interests decisions on her behalf.

City of Doncaster Council (25 022 242)

Statement Closed after initial enquiries Other 14-Jul-2026

Summary: Mr A complains about the way staff from the Council and the Integrated Care Board behaved at a meeting. We will not investigate Mr A’s complaint because it is unlikely we can achieve anything more.

Rutland County Council (25 028 291)

Statement Closed after initial enquiries Other 14-Jul-2026

Summary: We will not investigate Mrs X’s complaint about some comments by a member of care home staff. We are unlikely to add anything further to the investigation already completed. There is also not enough personal injustice to warrant further investigation.

GG Total Care Ltd (26 005 859)

Statement Closed after initial enquiries Other 14-Jul-2026

Summary: We will not investigate this complaint about an injury the Care Provider caused to Mr X. This is because Mr X has an alternative legal remedy, through the courts, which would achieve the outcome he wants. We cannot say whether the Care Provider was liable for his injury and so it would be reasonable to expect him to use this alternative remedy.

Blackpool Borough Council (26 009 437)

Statement Closed after initial enquiries Other 14-Jul-2026

Summary: We cannot investigate this complaint about a document filed with the court. The law prevents us from investigating complaints about the start of court proceedings or what happened in court.