Kent County Council (24 018 700)

Statement Closed after initial enquiries Other 20-May-2025

Summary: We will not investigate this complaint about the Council’s involvement in Mr X’s case. There is insufficient evidence of fault by the Council as it has not had involvement with Mr X since 2019. Events from the period when it was involved are too late for us to investigate.

Durham County Council (25 000 571)

Statement Closed after initial enquiries Other 20-May-2025

Summary: We will not investigate this complaint about how the Council handed Miss X’s report of her broken door. This is because we could not achieve anything significantly more.

London Borough of Haringey (24 013 161)

Statement Upheld Other 19-May-2025

Summary: Mr J complained about the way the Council cleaned his property and dealt with his belongings. We found fault in record keeping but this did not cause significant injustice to Mr J. There was no fault by the Council in the other parts of the complaint.

London Borough of Ealing (24 015 556)

Statement Closed after initial enquiries Other 19-May-2025

Summary: We will not investigate this complaint about the conduct of a social worker. That is because the complaint is late.

Stockport Metropolitan Borough Council (24 019 347)

Statement Closed after initial enquiries Other 19-May-2025

Summary: We cannot investigate this complaint about behaviour when collecting telecare equipment, because the Council is not responsible for the issues raised. The body that is responsible is not in our powers to investigate.

Birmingham City Council (25 001 009)

Statement Closed after initial enquiries Other 15-May-2025

Summary: We will not investigate Mr X’s complaint about the Council not supporting him because there is not enough evidence of fault or significant injustice.

Nottinghamshire County Council (24 019 027)

Statement Closed after initial enquiries Other 14-May-2025

Summary: We will not investigate Mr and Mrs X’s complaint about the Council’s decision to remove Mrs X as their son’s financial appointee. This is because there is insufficient evidence of fault.

Buckinghamshire Council (24 021 677)

Statement Closed after initial enquiries Other 14-May-2025

Summary: We will not investigate Ms X’s complaint that the Council’s actions jeopardised her business, caused distress and financial loss. The law prevents us from investigating matters that have been taken to Court.

Hexagon Care Services Limited (24 021 912)

Statement Closed after initial enquiries Other 14-May-2025

Summary: We will not investigate this complaint about the actions of carers working at a children’s residential accommodation neighbouring Mr X’s property. While the Care Provider is registered to provide adult social care in other locations, the location in question provides care to children. We do not have the power to investigate this complaint.

Nottinghamshire County Council (24 020 917)

Statement Closed after initial enquiries Other 13-May-2025

Summary: We will not investigate Miss X’s complaint about the Councils refusal to install a bath in her property. The complaint is late and there are no good reasons to exercise discretion to investigate it now. We will not investigate any complaint about the recent re-assessments because there is insufficient evidence of fault to justify our involvement.