Coventry City Council (25 015 881)

Statement Closed after initial enquiries Other 07-Apr-2026

Summary: We will not investigate Mr X’s complaint about the Council’s cleaning and decluttering of Mr Y’s property. This is because the Council has already taken, or offered to take, suitable action to remedy the issues raised. There is nothing further we would add or recommend were we to also investigate and so it does not warrant a further investigation by this office.

Coventry City Council (25 024 304)

Statement Closed after initial enquiries Other 07-Apr-2026

Summary: We will not investigate Ms X’s complaint about the conduct of the Council’s Social Worker following an incident in which Ms X was a victim of abuse. This is because a further investigation would not lead to a different outcome and subsequently, we are unlikely to achieve any worthwhile outcome.

Derby City Council (25 012 923)

Statement Closed after initial enquiries Other 06-Apr-2026

Summary: We will not investigate Mrs X’s complaint about the way in which Derby City Council and NHS Derby and Derbyshire Integrated Care Board dealt with her father, Mr Y’s, accommodation as we would be unlikely to find fault.

Norfolk County Council (25 021 522)

Statement Closed after initial enquiries Other 31-Mar-2026

Summary: We will not investigate Mr X’s complaint about the care provided to him by Norfolk County Council, Norfolk and Suffolk NHS Foundation Trust and NHS Norfolk and Waveney Integrated Care Board. This is because an investigation would be unable to achieve the outcomes he is seeking.

London Borough of Ealing (25 027 539)

Statement Upheld Other 29-Mar-2026

Summary: We will not investigate Mr X’s complaint about the Council’s poor communication and record keeping. This is because the Council’s investigation and remedy was appropriate and proportionate. We therefore could not add to the Council's previous investigation and further investigation would not lead to a different outcome.

South Tyneside Metropolitan Borough Council (25 003 932)

Statement Not upheld Other 26-Mar-2026

Summary: Mrs B has complained about a lack of support for her and her son from a Council, Integrated Care Board and Trust leading to distress for her. We do not find fault in the Council, Integrated Care Board and Trust.

Kingston Upon Hull City Council (25 017 234)

Statement Closed after initial enquiries Other 25-Mar-2026

Summary: Mrs A complains about a Council and NHS Trust regarding her son’s treatment and accommodation under section 117 of the Mental Health Act which she says led to his death. We will not investigate this case as we would be unlikely to add to the work already carried out by the Trust.

Coventry City Council (25 016 043)

Statement Closed after initial enquiries Other 25-Mar-2026

Summary: We will not investigate this complaint about the Council’s handling of safeguarding concerns because there is not enough evidence of fault.

City of Wolverhampton Council (25 003 471)

Statement Upheld Other 20-Mar-2026

Summary: The Council was at fault for delay installing disability equipment in Ms X’s home. The Council agreed to apologise to Ms X and make a financial payment to remedy the distress caused. It also offered to install the disability equipment.

Wirral Metropolitan Borough Council (25 015 580)

Statement Closed after initial enquiries Other 20-Mar-2026

Summary: We will not investigate this complaint about how the Council responded to Mr X’s complaint and his information request. This is because it is late, there is not enough evidence of fault and there is another body better placed to consider parts of Mr X’s complaint.