Recent statements in this category are shown below:
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Lincolnshire County Council (24 008 517)
Statement Closed after initial enquiries Other 23-Sep-2025
Summary: We will not investigate Miss X’s complaint about how the Council supported her with her allotment tenancy. The Council has apologised for any delay in payment of fees. Further investigation would not lead to a different outcome.
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Birmingham City Council (25 003 379)
Statement Closed after initial enquiries Other 23-Sep-2025
Summary: We will not investigate this complaint about the Council’s actions in a safeguarding report. This is because there is no worthwhile outcome achievable by us investigating and we cannot achieve the outcomes Mr X is seeking.
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Statement Closed after initial enquiries Other 21-Sep-2025
Summary: We will not investigate Ms Y’s complaint about a welfare check performed by the Council. This is because we consider she has not suffered a significant personal injustice.
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Hampshire County Council (25 004 413)
Statement Closed after initial enquiries Other 17-Sep-2025
Summary: We will not investigate this complaint about negative information Mr B said the Council recorded about him. Any injustice is not significant enough to justify our involvement.
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London Borough of Merton (25 004 183)
Statement Closed after initial enquiries Other 16-Sep-2025
Summary: We will not investigate this complaint about the Council’s involvement in an NHS continuing healthcare funding eligibility decision appeal. Any injustice is not significant enough to justify our involvement.
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Knowsley Metropolitan Borough Council (25 001 302)
Statement Closed after initial enquiries Other 15-Sep-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of Mr Y’s case. The Council has upheld Mr X’s complaint that it failed to properly assess Mr Y’s mental capacity and best interests for several years. It has apologised to Mr X for the faults identified, offered a substantial remedy payment and taken action to learn and improve its service. There is nothing more we could meaningfully achieve by investigating this matter further.
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London Borough of Tower Hamlets (24 020 423)
Statement Not upheld Other 14-Sep-2025
Summary: The Council was not at fault for how it handled Mr X’s complaint about its homelessness service. There is no evidence of improper complaint handling.
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Statement Closed after initial enquiries Other 14-Sep-2025
Summary: We will not investigate this complaint about a member of staff bringing their children into work at a day centre providing care for adults. We cannot achieve the outcome Mr X seeks.
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Statement Closed after initial enquiries Other 11-Sep-2025
Summary: We will not investigate this complaint about whether the Council applied for pension credits on behalf of Mrs X. There is not enough evidence of fault to justify an investigation.
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London Borough of Redbridge (25 003 493)
Statement Closed after initial enquiries Other 10-Sep-2025
Summary: We will not investigate this complaint about nuisance neighbours. There is not enough evidence of fault by the Council’s adult social care team who placed the neighbours at the property and is satisfied their needs are met there. We cannot achieve the outcome the complainant wants to have the property closed and the neighbours moved. It is unlikely an Ombudsman investigation would achieve any worthwhile outcome.