Streetscene Addiction Recovery (25 022 545)
Category : Adult care services > Other
Decision : Closed after initial enquiries
Decision date : 07 May 2026
The Ombudsman's final decision:
Summary: We cannot investigate Mr X’s complaint about the Provider’s handling of, and response to, his safeguarding disclosures and subject access request. The law prevents us from considering the complaint because it is not made about actions that involve, or are connected to, the provision of adult social care.
The complaint
- Mr X complains about the Provider’s response to his safeguarding disclosures and subject access request.
The Ombudsman’s role and powers
- We can investigate the actions of adult social care providers. This is defined as a person who carried on an activity which:
- involves, or is connected with, the provision of adult social care, and
- is a regulated activity within the meaning of Part 1 of the 2008 Act. (Local Government Act 1974, Part 3A)
- Adult social care is defined as personal care and other practical assistance. Personal care is defined as physical assistance given to a person in connection with: eating or drinking, toileting, washing or bathing, dressing, oral care, the care of skin, hair and nails, or the prompting, together with supervision, of a person in relation to the performance of any of the activities listed above where that person is unable to make a decision for themselves.
How I considered this complaint
- I considered information provided by the complainant. I also considered information about the Provider on its website and on CQC’s website.
- I considered the Ombudsman’s Assessment Code.
My assessment
- The Provider is a residential rehabilitation and detoxification service in relation to substance misuse. Mr X complains about the Provider’s actions in relation to his stay at its residential centre.
- We cannot investigate Mr X’s complaint. It lies outside our jurisdiction and we have no discretion to consider it. This is because the complaint does not relate to the provision of adult social care. Mr X did not receive services which can be defined as adult social care. The services Mr X paid for relate to treatment in relation to substance misuse.
Final decision
- We cannot investigate Mr X’s complaint. It lies outside our jurisdiction because it is not made about, or connected to, the provision of adult social care. We have no discretion to consider it.
Investigator's decision on behalf of the Ombudsman