Summary: We will not investigate this complaint about the Council’s handling of Ms X’s personal information. This is because the Information Commissioner’s Office is the body best placed to deal with data protection issues.

The complaint

1. On Ms X’s behalf, her representative complains about the way the Council dealt with data protection issues involving Ms X’s personal information.

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The Ombudsman’s role and powers

2. We normally expect someone to refer the matter to the Information Commissioner if they have a complaint about data protection. (Local Government Act 1974, section 24A(6), as amended)

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How I considered this complaint

3. I considered information provided by Ms X’s representative.
4. I considered the Ombudsman’s Assessment Code.

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Final decision

5. We will not investigate Ms X’s complaint because the Information Commissioner’s Office is the body best placed to deal with data protection issues.

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Investigator's decision on behalf of the Ombudsman