Recent statements in this category are shown below:
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Staffordshire County Council (25 007 222)
Statement Upheld Charging 26-May-2026
Summary: Mr X complained the Council failed to manage his mother, Ms Y’s, finances while she was in a nursing home and did not stop payments from her bank account. He says this distressed him and meant the Council wrongly charged him for Ms Y’s care costs after her death. The Council was at fault. It delayed making a deputyship referral and was late responding to Mr X’s complaint. This caused uncertainty and frustrated Mr X. The Council has agreed to apologise.
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Wiltshire Council (25 020 758)
Statement Closed after initial enquiries Charging 25-May-2026
Summary: We will not investigate Mrs X’s complaint about the Council’s refusal to reconsider care charges made for a person from 2021 to their death in 2023. There is not enough evidence of fault in the Council’s action in refusing to do so to warrant investigation.
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Statement Upheld Charging 21-May-2026
Summary: Mrs X complained about how the Council handled her husband Mr X’s care costs. We find the Council at fault for not appropriately checking figures and information when calculating how much Mr X should have contributed to his care costs, and for inadequate complaint handling. This caused Mrs X distress in the form of uncertainty, frustration and time and trouble. The Council agreed to apologise, make a symbolic payment and complete a new calculation to remedy the injustice.
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Norfolk County Council (25 017 527)
Statement Upheld Charging 20-May-2026
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his social care account and poor complaint handling, including the absence of any reasonable adjustments during its complaint investigation. A further investigation is unlikely to achieve anything worthwhile.
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Bournemouth, Christchurch and Poole Council (25 023 518)
Statement Closed after initial enquiries Charging 20-May-2026
Summary: We will not investigate Mr X’s complaint about the Council’s decision to recover outstanding care charges from Mrs Y’s estate. The complaint is late without good reason to investigate it now. There is also not enough evidence of fault in the Council’s decision to recover the outstanding care charges.
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Statement Closed after initial enquiries Charging 19-May-2026
Summary: We will not investigate this complaint about care fees as we cannot achieve the outcome Mrs X seeks which is for the fees to be written off. We will not investigate how the Council dealt with Mrs X’s complaint separately as in isolation I do not consider any injustice arising from this is sufficient to justify our further involvement.
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Leicester City Council (25 023 435)
Statement Closed after initial enquiries Charging 19-May-2026
Summary: We will not investigate this complaint about the way the Council dealt with Ms B’s direct payments. There is not enough evidence of fault to justify investigating.
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Cambridgeshire County Council (25 023 516)
Statement Closed after initial enquiries Charging 19-May-2026
Summary: We will not investigate Mrs X’s complaint about the care provided to her husband, Mr X, by Cambridgeshire County Council and Cambridge University Hospitals NHS Foundation Trust. This is because we consider it unlikely an investigation would find fault with the care these organisations provided to Mr X.
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London Borough of Lambeth (25 000 273)
Statement Closed after initial enquiries Charging 18-May-2026
Summary: We will not investigate this complaint about the way the Council completed a financial assessment to calculate how much Miss B should pay towards her care costs. There is not enough evidence of fault to justify investigating.
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Staffordshire County Council (25 008 115)
Statement Upheld Charging 14-May-2026
Summary: Miss Y complained on behalf of Mr X that the care provider incorrectly billed the Council for three years for Mr X’s care, which caused a backdated outstanding balance. We find the Council at fault for poor oversight and management of its commissioned care provider. This caused significant distress and worry for the family. The Council will apologise and arranges a reasonable and affordable payment plan.