Darlington Borough Council (25 010 005)

Statement Closed after initial enquiries Charging 25-Nov-2025

Summary: We will not investigate Ms X’s complaint about delays in billing for adult social care costs because the complaint is late and there are no good reasons to investigate now. Even if we did agree to investigate, it is unlikely this would achieve a different outcome to the one proposed by the Council during its complaints process.

City of Wolverhampton Council (25 008 175)

Statement Closed after initial enquiries Charging 24-Nov-2025

Summary: We will not investigate this complaint about Mrs X being charged at a private rate for residential home care received. There is not enough evidence of fault by the Council to warrant our further involvement.

Wiltshire Council (24 018 163)

Statement Upheld Charging 21-Nov-2025

Summary: Mrs X complained the Council misinformed the family about Mrs Y’s care options and funding, and incorrectly sent a significant invoice for third party top-up fees. We found the Council was not at fault over the information and support it gave about Mrs Y’s care arrangements and responsibility to pay. However, the Council was at fault for failing to maintain proper oversight of the funding arrangements. This caused confusion, worry and distress which the Council agreed to remedy.

Leeds City Council (25 009 020)

Statement Closed after initial enquiries Charging 21-Nov-2025

Summary: We will not investigate Miss X’s complaint about the Council’s decision that she deliberately gave away money to reduce care costs. This is mostly because there is not enough evidence of fault in how the Council reached its decision.

Dudley Metropolitan Borough Council (25 001 209)

Statement Not upheld Charging 20-Nov-2025

Summary: Mr Y complains about the outcome of the Council’s financial assessment because it did not disregard a large sum of money gifted to him. The Council decided to charge Mr Y for the full cost of his social care for an eight-week period and until the date from which the Council calculated Mr Y’s capital would fall below the relevant charging threshold. There is no procedural fault in how the Council assessed Mr Y’s finances and considered its discretionary powers, and we do not uphold the complaint.

Liverpool City Council (25 009 718)

Statement Closed after initial enquiries Charging 20-Nov-2025

Summary: We will not investigate this complaint about the Council’s involvement with Mr Y. This is because most parts of the complaint are late and therefore outside our jurisdiction. And there are no good reasons to exercise discretion to consider it now. Additionally, of the part that is not late, the Council has apologised and taken steps to prevent a recurrence of the fault, therefore further investigation would not lead to a different outcome.

Lancashire County Council (25 010 966)

Statement Closed after initial enquiries Charging 19-Nov-2025

Summary: We will not investigate Mr Y’s complaint about how the Council handled its financial assessment for his father’s care. It is unlikely we could add to the Council’s response and there is not enough remaining injustice to justify our involvement.

Warwickshire County Council (25 008 186)

Statement Closed after initial enquiries Charging 19-Nov-2025

Summary: We will not investigate this complaint about Ms Y’s adult social care and associated charges. We already considered the substantive matter in 2023 and explained we could not investigate matters the courts have already decided. Other parts of the complaint are for the Information Commissioner or are matters that have not yet been considered via the Council’s internal complaints process.

London Borough of Ealing (24 019 385)

Statement Upheld Charging 17-Nov-2025

Summary: Mr X complains the Council did not complete a review of late Mr Y’s care plan and wrongly decided Mr Y should pay for his care. Mr X says this caused avoidable distress and financial loss to him and his family. We find the Council at fault which caused injustice. The Council has agreed to complete a backdated financial assessment and provide a written apology.

Wakefield City Council (25 001 462)

Statement Not upheld Charging 17-Nov-2025

Summary: It was not fault for the Council to request details of Mrs X’s previous expenditure before it decided her eligibility for financial assistance with care home costs. The Council gave timely information about respite charges based on the information provided by Mrs X’s family.