Creative Support Limited (25 014 553)

Statement Closed after initial enquiries Charging 10-Mar-2026

Summary: We will not investigate Miss X’s complaint about the way the Care Provider handled her late sister’s account. This is because there is not enough evidence of fault to justify investigating.

Plymouth City Council (25 016 806)

Statement Upheld Charging 10-Mar-2026

Summary: Mr X complains about delays by Plymouth City Council, Livewell Southwest and NHS Devon Integrated Care Board in relation to his request for backdated care payments. We have upheld Mr X’s complaint because the organisations have agreed to take appropriate actions to resolve matters.

S6 Care Ltd (25 029 688)

Statement Upheld Charging 10-Mar-2026

Summary: Mrs X complains about the lack of support getting a Continuing Healthcare Checklist completed for her sister after she left hospital. Although there are indications of fault by the organisations complained about, they have already accepted and remedied this. It is unlikely investigation by the Ombudsmen would achieve more.

North Yorkshire Council (25 007 771)

Statement Upheld Charging 09-Mar-2026

Summary: Mrs X complained on behalf of her late uncle, Mr Y, that the Council gave incorrect information about the cost of care at home after discharge from hospital. We have found the Council at fault for failing to communicate effectively about the care charges. The Council agreed to waive some charges, to make a symbolic payment to Mrs X in recognition of the avoidable distress and uncertainty. It will also remind staff of the importance of providing clear and transparent information about care arrangements and charging.

East Riding of Yorkshire Council (25 014 403)

Statement Closed after initial enquiries Charging 09-Mar-2026

Summary: We will not investigate Mr X’s complaint about backdated care contributions. There is insufficient evidence of fault to justify investigating.

Portsmouth City Council (25 008 052)

Statement Upheld Charging 05-Mar-2026

Summary: Mrs Y complained the Council restricted the family’s choice of respite placement and failed to make clear in advance that her mother, would need to contribute towards the cost. We find no fault in relation to the placement options offered. However, we do find the Council at fault for failing to clearly record or demonstrate that Mrs Y understood the potential financial costs before respite began, which caused uncertainty and avoidable distress. The Council has already provided an appropriate remedy, so I make no further recommendations.

Somerset Council (25 014 759)

Statement Closed after initial enquiries Charging 05-Mar-2026

Summary: We will not investigate this complaint about the Council’s decision Ms Y deliberately deprived herself of capital to avoid paying for care. There is insufficient evidence of fault by the Council.

Surrey County Council (25 004 941)

Statement Not upheld Charging 04-Mar-2026

Summary: There is no fault in the Council’s financial assessment for Ms Y’s care charge. The Council considered evidence from Mrs X including a lodger’s agreement and explained it was not satisfied Ms Y was liable for rent or that she paid housing costs. It has included revised disability related expenditure allowances in line with guidance. So we do not uphold the complaint.

Suffolk County Council (25 015 443)

Statement Closed after initial enquiries Charging 03-Mar-2026

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s application for help with care home charges for his late wife. Investigation by us would not be likely to lead to a different or more worthwhile outcome.

Darlington Borough Council (25 004 346)

Statement Upheld Charging 02-Mar-2026

Summary: Mrs X complains the Council was at fault in the way it dealt with Mrs Y’s financial assessments for contributions to her non-residential care causing distress and financial loss. We find no evidence of fault by the Council when carrying out the financial assessments. However, we found fault by the Council as it delayed in responding to Mrs X’s complaint about the matter. The Council accepted it delayed in responding and has already apologised to Mrs X which is suitable action for it to take. So, we have completed our investigation.