Stoke-on-Trent City Council (25 011 990)

Statement Not upheld Charging 28-Apr-2026

Summary: We found the Council made its decision that Mrs Y deprived herself of assets in line with relevant law and guidance without fault.

Sandwell Metropolitan Borough Council (25 006 816)

Statement Upheld Charging 28-Apr-2026

Summary: Mr X complained about how much the Council required Mrs B to contribute to the cost of her care. We find the Council failed to follow its own policy by not offering a review and appeal of its decision and by not properly considering whether to exercise discretion. The Council has agreed to apologise to Mr X, review its decision and make service improvements.

Leeds City Council (25 018 777)

Statement Upheld Charging 28-Apr-2026

Summary: We will not investigate Mr X’s complaint the Council caused confusion about his father’s care costs. This is because we have upheld the complaint as the Council has agreed to resolve the complaint early by making a recognition payment to Mr X.

Durham County Council (25 019 569)

Statement Closed after initial enquiries Charging 28-Apr-2026

Summary: We will not investigate this complaint about social care charging as the injustice arising from any Council fault is not sufficient to warrant our further involvement.

London Borough of Bromley (25 013 100)

Statement Not upheld Charging 27-Apr-2026

Summary: There was no fault because Mrs X received information about charging for social care and there is no evidence she was told by the Council that Mr X would get free care for six weeks. The records indicate the Council assessed Mr X was needing long-term care and support which is chargeable from day one. So the Council was not at fault in charging him.

Suffolk County Council (25 013 691)

Statement Closed after initial enquiries Charging 27-Apr-2026

Summary: Mrs X complained the Council has wrongly charged her for care services she has not used. We have ended our investigation into Mrs X’s complaint because it is late, and there are no good reasons to exercise discretion to investigate it.

Sandwell Metropolitan Borough Council (25 007 025)

Statement Upheld Charging 27-Apr-2026

Summary: Mr F complained on behalf of his late mother, Mrs B, about the quality of care she received in a Council arranged care home and that the Council had wrongly charged her for her care. We found no fault in the care provided or the charging. There was some fault in communications with Mr F and in a direct debit payment. The Council has already apologised for this which is a suitable remedy for the injustice caused.

Kent County Council (25 019 357)

Statement Closed after initial enquiries Charging 27-Apr-2026

Summary: We will not investigate this complaint about Mrs B’s complaint about a debt for care charges the Council says she owes. There is not enough evidence of fault to justify investigating.

Shropshire Council (25 011 071)

Statement Upheld Charging 26-Apr-2026

Summary: There was fault by the Council which failed to carry out a timely review of the late Mrs X’s care and support. This caused Mr X avoidable uncertainty about the outcome. The Council will apologise for causing this uncertainty.

London Borough of Lambeth (25 017 664)

Statement Closed after initial enquiries Charging 26-Apr-2026

Summary: We will not investigate this complaint about Mr Y’s care charges as we are unlikely to achieve meaningful outcomes on matters that arose years ago and as any injustice is not significant enough to justify an investigation of remaining matters.