London Borough of Croydon (25 016 779)

Statement Upheld Charging 05-May-2026

Summary: We will not investigate this complaint about the Council’s delay in invoicing Mr Y for his care. The Council has agreed to remedy Mr Y’s and Miss X’s injustice at an early stage by apologising and issuing the invoice to the correct address. It is therefore not proportionate for us to investigate the complaint.

Manchester City Council (25 019 294)

Statement Closed after initial enquiries Charging 05-May-2026

Summary: We will not investigate this complaint about the Council charging Mr X a contribution toward the cost of his care. This is because there is no worthwhile outcome achievable which would justify an investigation.

Warwickshire County Council (25 019 521)

Statement Closed after initial enquiries Charging 05-May-2026

Summary: We will not investigate this complaint about the Council’s charging as there is not enough evidence of fault to warrant an investigation.

Barnsley Metropolitan Borough Council (25 019 138)

Statement Closed after initial enquiries Charging 04-May-2026

Summary: We will not investigate this complaint about the Council’s decision on Adult Social Care charges because there is not enough evidence of fault.

Royal Borough of Kingston upon Thames (25 019 966)

Statement Closed after initial enquiries Charging 04-May-2026

Summary: We will not investigate this complaint about Council payments for Mr X’s uncle’s care between 2020 and 2022. As executor, Mr X was aware of this matter at least three years before approaching us, and there is no good reason for us to investigate this matter now. It would also be reasonable for Mr X to pursue his legal claim against the Council.

Oxfordshire County Council (25 020 049)

Statement Closed after initial enquiries Charging 04-May-2026

Summary: We will not investigate this complaint about the Council’s actions relating to an interim charging order it obtained from the courts. There is no worthwhile outcome achievable by our investigation.

Walsall Metropolitan Borough Council (25 019 220)

Statement Upheld Charging 30-Apr-2026

Summary: We will not investigate this complaint about how the Council dealt with Ms X’s financial assessment. The Council has upheld the complaint and agreed to remedy Ms X’s injustice by apologising and waiving care fees incurred during its delay. Further investigation by us would therefore not be proportionate.

Nottinghamshire County Council (25 007 681)

Statement Not upheld Charging 29-Apr-2026

Summary: Mr X complained the Council gave him wrong information about payments for his mother, Mrs Y’s, homecare. The Council discussed direct payments and personal contributions with Mr X and Mrs Y. Mr X also signed a form that said he agreed he was responsible for paying top-up fees and he would tell the Council about changes in circumstances. Mr X did not tell the Council he was changing to a more expensive care package with a new provider. The Council was not at fault.

Norfolk County Council (25 012 603)

Statement Not upheld Charging 29-Apr-2026

Summary: There was no fault backdating Mr Y’s care contribution to the date the benefit was awarded because the Council told Mr Y to inform it when he was awarded Personal Independence payment, a welfare benefit. There was no fault by the Council in failing to tell Mr Y it was reassessing his contribution.

Sheffield City Council (25 018 993)

Statement Closed after initial enquiries Charging 29-Apr-2026

Summary: We will not investigate Mrs X’s complaint about the Council’s funding decisions for her son Mr X’s care provision and Disability-Related Expenses (DREs). There is not enough evidence of fault in the Council’s decision-making processes to warrant us investigating and we cannot achieve the outcomes she seeks.