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Northumberland County Council (20 001 819)

Category : Adult care services > Charging

Decision : Upheld

Decision date : 02 Nov 2021

Summary: Mr X complained that the Council failed to consider holiday travel and accommodation costs for a carer as a disability-related expense. He says this caused him an injustice because he was concerned he may not be able to go on holiday.


The Ombudsman upheld the complaint and found fault causing injustice.


The Council should:

  • apologise to Mr X for the fault identified;
  • pay Mr X £200 to acknowledge the time and trouble Mr X took to deal with this complaint; and
  • review Mr X’s request for holiday costs for his carer to be considered a disability-related expense. Any assessment should include a detailed explanation of the reasoning behind any decision taken.

Ombudsman satisfied with Council's response: 21 April 2022.

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