Summary: Mr E, a legal representative at the Royal National Institute of Blind People (RNIB), complains for Mr F that Westminster City Council (the Council) reduced Mr F’s care hours in August 2018 and did not take into account information from his GP when reviewing his care and support plan after a hospital admission.

Finding

The Ombudsman upheld the complaint and found fault causing injustice.

Recommendations

To remedy the injustice caused, the Council has agreed to: 

• apologise to Mr F;
• pay Mr F £2,000, to be offset against any outstanding care charges he owes the Council;
• review all the cases of those blind adults receiving adult social care funding to ensure that where they have an eligible unmet need for support to access the community, that there is provision in their personal budget and care and support plan to meet that need; and
• remind relevant staff to check there is funding in a person’s care and support plan to meet each identified unmet eligible need.

Ombudsman satisfied with Council's response: 9 December 2020.

 

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