Decision search
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Manchester City Council (25 006 367)
Statement Closed after initial enquiries Parking and other penalties 15-Sep-2025
Summary: We will not investigate this complaint about inadequate security measures at a council car park. This is because the injustice Miss X claims stems from the actions of an unknown third party who broke into her car and we cannot hold the Council responsible for this. If Miss X believes the Council should be liable it would be reasonable for her to make a claim against it at court.
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St Bernard's RC Grammar School, Slough (25 006 784)
Statement Closed after initial enquiries School admissions 15-Sep-2025
Summary: We will not investigate Miss X’s complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault by the panel for us to question its decision.
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London Borough of Hounslow (25 006 825)
Statement Closed after initial enquiries Other 15-Sep-2025
Summary: We will not investigate this complaint about leaves, litter, dumped furniture and groups of teenagers hanging around a service road for local shops. The alleged faults have not caused a significant enough injustice.
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Statement Closed after initial enquiries Other 15-Sep-2025
Summary: We will not investigate Ms X’s complaint that the Council distributed an email which she said contravened its duty of neutrality. The Council already apologised and implemented service improvements. An investigation by the Ombudsman is unlikely to achieve anything further.
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London Borough of Wandsworth (25 007 113)
Statement Closed after initial enquiries Other 15-Sep-2025
Summary: We will not investigate Mrs X’s complaint that the Council’s children’s services failed to advocate for her child to remain on roll at school. This is because the actions of the Council’s children’s services did not cause the injustice that Mrs X describes.
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Suffolk County Council (25 007 384)
Statement Closed after initial enquiries Other 15-Sep-2025
Summary: Ms X alleges a Council officer disclosed her personal information to a third party. We will not investigate. This is because there is a more suitable agency better placed to investigate and because we would not be able to achieve the outcome sought.
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Royal Borough of Kensington & Chelsea (25 007 879)
Statement Closed after initial enquiries Special educational needs 15-Sep-2025
Summary: We will not investigate Mrs X’s complaint that the Council failed to arrange suitable education for her son. This is because part of the complaint is late, the Council has already offered a suitable remedy and Mrs X had a right of appeal to the SEND Tribunal which it would have been reasonable for her to use.
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St. Vincents RC Primary School (25 008 296)
Statement Closed after initial enquiries School admissions 15-Sep-2025
Summary: We will not investigate Mr X’s complaint about an unsuccessful school admission appeal. This is because there is not enough evidence of fault for us to be able to question the panel’s decision.
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Hampshire County Council (25 011 915)
Statement Closed after initial enquiries Highway repair and maintenance 15-Sep-2025
Summary: We will not investigate Mr C’s complaint that his car was damaged by a pothole which the Council had failed to repair. This is because Mr C may pursue his compensation claim by taking the Council to court.
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Statement Upheld Safeguarding 15-Sep-2025
Summary: Mr X complained about how the Council conducted a safeguarding investigation when he was the subject of allegations that he financially abused his mother. We upheld the complaint, finding the Council conducted an inadequate and biased investigation. This caused Mr X and his mother unnecessary distress, when the Council sought to impose limits on his contact with her. The Council accepted these findings. At the end of this statement, we set out a series of actions it agreed to take to remedy Mr X’s injustice. This included providing him with an apology, a symbolic payment, a review and correction of its records. It also agreed to make service improvements to try and prevent a repeat.