Decision search
Your search has 56369 results
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Statement Upheld Charging 15-Sep-2025
Summary: We will not investigate Mr X’s complaint about the Council pursuing a care fee sum it considers due from his late mother Mrs Y’s estate, and delaying invoicing for the fees. There is not enough evidence that Council fault has led to the claimed care fee debt or to it being unpaid by the estate to warrant us investigating. Investigation of the invoice issue would not lead to a different outcome.
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Fenland District Council (25 005 359)
Statement Closed after initial enquiries Enforcement 15-Sep-2025
Summary: We will not investigate this complaint about the way the Council considered a planning application. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.
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Wiltshire Council (25 005 618)
Statement Closed after initial enquiries Disabled facilities grants 15-Sep-2025
Summary: We will not investigate this complaint about the quality of work completed following a Disabled Facilities Grant. This is because the complaint is late.
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Westmorland and Furness Council (25 005 723)
Statement Closed after initial enquiries Traffic management 15-Sep-2025
Summary: We will not investigate Mr X’s complaint about the safety of the Council’s temporary traffic light set up. This is because the Council’s actions did not cause Mr X significant injustice.
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Ribble Valley Borough Council (25 002 795)
Statement Closed after initial enquiries Planning applications 15-Sep-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because there is not enough evidence of fault by the Council to justify investigating.
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Rochdale Metropolitan Borough Council (25 003 252)
Statement Closed after initial enquiries Assessment and care plan 15-Sep-2025
Summary: We will not investigate this complaint about how the Council handled a complaint regarding adult social care assessment. We could not achieve a meaningful outcome as the substantive matter was resolved, and it is not a good use of public resources to investigate complaints about complaint-handling in isolation.
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Solihull Metropolitan Borough Council (25 003 629)
Statement Closed after initial enquiries Other 15-Sep-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s failure to take sufficient action over neighbour nuisance by its tenants for over two years. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner. We cannot investigate complaints about the management of tenancies by social housing landlords.
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Middlesbrough Borough Council (25 003 896)
Statement Closed after initial enquiries Assessment and care plan 15-Sep-2025
Summary: We will not investigate this complaint about the Council’s decision after care assessments to end direct payments to Mr X and Mr Y. There is not enough evidence of fault in how the Council reached its decision to warrant investigation by us
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Kirklees Metropolitan Borough Council (25 006 010)
Statement Closed after initial enquiries Council tax 15-Sep-2025
Summary: We will not investigate this complaint about the Council’s pursuit of Mr X for outstanding council tax arrears. This is because Mr X has right of appeal to the Valuation Tribunal and it would be reasonable for him to use it.
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Devon County Council (25 006 310)
Statement Closed after initial enquiries Transport 15-Sep-2025
Summary: We will not investigate this complaint about the Council’s decision not to issue Mrs X with a blue badge. This is because an investigation would be unlikely to find fault with the Council’s actions.