Decision search
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Redcar & Cleveland Council (25 003 210)
Statement Closed after initial enquiries Special educational needs 17-Sep-2025
Summary: We will not investigate Ms M’s complaint that her son, B, has not received the occupational therapy (OT) in his education, health and care (EHC) plan because he has now had the therapy and has been discharged by the OT service. There is no worthwhile outcome achievable.
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Durham County Council (25 003 256)
Statement Not upheld Child protection 17-Sep-2025
Summary: There was no procedural fault in the Council’s decision not to investigate Mrs X’s complaint about safeguarding failings in the 1990s. Because of this, we have no power to question its decision.
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London Borough of Lewisham (25 003 265)
Statement Closed after initial enquiries Residential care 17-Sep-2025
Summary: We will not investigate this complaint about the actions of the Council-commissioned Care Provider at this time. There is an ongoing coroner’s inquest. Until the inquest is complete, we could not come to sound conclusions or achieve a meaningful outcome.
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London Borough of Southwark (25 005 954)
Statement Closed after initial enquiries Parking and other penalties 17-Sep-2025
Summary: We will not investigate Miss X’s complaint about a Penalty Charge Notice. This is because it is reasonable for Miss X to appeal to the Traffic Enforcement Centre at Northampton County Court and to London Tribunals.
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Statement Closed after initial enquiries Other 17-Sep-2025
Summary: We will not investigate this complaint about a data breach. The Information Commissioner’s Office is the appropriate body to consider Miss Y’s complaint
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Leicestershire County Council (25 011 951)
Statement Upheld Special educational needs 17-Sep-2025
Summary: Mrs Y complained about the way the Council dealt with her child, X’s special educational needs and educational provision following a move to its area. We have found fault causing injustice by the Council in failing to: place X temporarily at another school; secure their special educational needs provision; and make suitable alternative provision following the transfer of their Education, Health and Care Plan. The Council has agreed to remedy this by: apologising to Mrs Y and X; and making payments to reflect the distress caused and the impact of the missed education on X.
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Worcester City Council (25 012 169)
Statement Closed after initial enquiries Council tax 17-Sep-2025
Summary: We will not investigate this complaint about council tax banding. This is because we cannot investigate the decision made by the Valuation Office Agency.
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West Sussex County Council (24 009 730)
Report Upheld Transport 17-Sep-2025
Summary: Mrs C complained the Council failed to properly consider the decision to remove funding for transport to day support for her son, Mr D, because he had a Motability car. Mrs C says the Council’s decision has resulted in added pressure on her and her husband; and costs neither they, nor Mr D, can meet.
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Statement Upheld Charging 17-Sep-2025
Summary: Mrs X complains on behalf of her late mother-in-law, Mrs Y, the council failed to take into account her rent and bills when calculating charges for her care home. Mrs X says Mrs Y does not have enough funds to cover the fees being requested by the Council. Mrs X says this has caused the family distress. We have found fault in the actions of the Council for delay in confirming what information it needed to complete the financial assessment. The Council has agreed to issue an apology, discuss the information it needs to complete the assessment and completes service improvements.
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Derbyshire County Council (24 015 971)
Statement Upheld Special educational needs 17-Sep-2025
Summary: Mrs C complained about the Council’s handling of her daughter’s (X) education when she was unable to attend her school placement, and it caused delays in the Education, Health and Care Plan process. The Council accepted it had caused delays in the statutory process and failed to act on an offer from her preferred school placement. We also found fault in its failure to provide some suitable and timely alternative provision, and delays in its complaints handling. The Council will apologise and make payment to acknowledge the injustice this caused Mrs C and X.