Decision search
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Surrey County Council (25 004 105)
Statement Closed after initial enquiries Child protection 17-Sep-2025
Summary: We will not investigate Ms X’s complaint the Council failed to properly support her child for seven years. Some elements of the complaint are late and we have no remit to investigate others. We also cannot achieve the outcome Ms X wants.
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Tameside Metropolitan Borough Council (25 004 122)
Statement Closed after initial enquiries Friends and family carers 17-Sep-2025
Summary: We will not investigate Mrs X’s complaint about children services approach to her offer to care for a child. We cannot investigate her suitability or the Council’s consideration of this as the Courts are now deciding whether she should be the child’s carer. Social Work England is better placed to consider a social worker’s professionalism and the Council needs an opportunity to reply to her complaint about safeguarding referrals.
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Hampshire County Council (25 004 149)
Statement Closed after initial enquiries Assessment and care plan 17-Sep-2025
Summary: We will not investigate Ms X’s complaint about the Council’s involvement with her and its refusal to delete her records. There is insufficient evidence of fault and the Information Commissioner’s Office is better placed to consider a complaint about management of records.
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London Borough of Barnet (25 004 340)
Statement Closed after initial enquiries Allocations 17-Sep-2025
Summary: We will not investigate this complaint about Ms X’s housing priority band and the time taken by the Council to offer her permanent accommodation. There is insufficient evidence of fault to justify an investigation.
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Hampshire County Council (25 004 413)
Statement Closed after initial enquiries Other 17-Sep-2025
Summary: We will not investigate this complaint about negative information Mr B said the Council recorded about him. Any injustice is not significant enough to justify our involvement.
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Birmingham City Council (24 019 187)
Statement Upheld Parking and other penalties 17-Sep-2025
Summary: Mr X complained the Council has unfairly quoted him for his dropped kerb. We find the Council was at fault for failing to be open and transparent with Mr X about why his quote was significantly more expensive than his neighbour’s. This caused Mr X frustration and led to confusion. The Council has agreed to apologise to Mr X for this injustice.
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London Borough of Enfield (24 020 044)
Statement Closed after initial enquiries Assessment and care plan 17-Sep-2025
Summary: We will not investigate this complaint about the Council carrying out a care assessment. There is not enough evidence of fault by the Council to warrant our further involvement.
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Salford City Council (24 020 721)
Statement Closed after initial enquiries Allocations 17-Sep-2025
Summary: We will not investigate this complaint about how the Council assessed a housing register application. There is insufficient evidence of fault by the Council which would warrant an investigation.
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Bristol City Council (24 020 732)
Statement Not upheld Special educational needs 17-Sep-2025
Summary: Mrs X complained the Council removed her son’s, Y’s, short-term targets from the Education Health and Care (EHC) Plan after these were agreed at the 2023 annual review. I have ended this investigation as there is no worthwhile outcome achievable by our investigation.
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Leicestershire County Council (24 020 872)
Statement Upheld Special educational needs 17-Sep-2025
Summary: Mrs Y complained about the way the Council dealt with her child, Z’s special educational needs and educational provision following a move to the Council’s area. We have found fault causing injustice by the Council in failing to: place Z temporarily at another school; secure their special educational needs provision; and make suitable alternative provision following the transfer of their Education, Health and Care Plan. The Council has agreed to remedy this by: apologising to Mrs Y and Z; making payments to reflect the distress caused and the impact of the missed education on Z; and service improvements.