Decision search
Your search has 56369 results
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London Borough of Newham (25 012 295)
Statement Closed after initial enquiries Parking and other penalties 18-Sep-2025
Summary: We will not investigate Miss B’s complaint about Penalty Charge Notices she received for alleged moving traffic contraventions. This is because any fault by the Council has not caused Miss B a significant injustice.
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Transport for London (25 005 394)
Statement Upheld Traffic management 18-Sep-2025
Summary: Mr X complained about the way Transport for London (TfL) handled his application to its vehicle scrappage scheme. We found TfL at fault because it wrongly rejected Mr X’s application and delayed responding to his complaints. TfL has acknowledged the fault and offered a suitable remedy.
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Croft House Care Home Limited (24 015 027)
Statement Upheld Residential care 18-Sep-2025
Summary: We have found that there was fault as the care home failed to properly plan Mrs B’s father’s care, it failed to carry out the necessary risk assessments after her father suffered falls and it failed to respond to complaints relating to the matters. The Home has agreed to apologise, pay a financial remedy and has carried out service improvements.
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Derbyshire County Council (24 015 968)
Statement Upheld Parking and other penalties 18-Sep-2025
Summary: Miss X complained about the Council’s decision to approve a dropped kerb application at a neighbouring property and for failing to respond to reports of illegal parking. We do not find fault with how the Council considered the dropped kerb application. We find the Council at fault for not responding to Miss X’s reports of illegal parking, causing uncertainty. The Council has agreed to apologise and respond to Miss X’s reports.
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London Borough of Haringey (24 016 201)
Statement Upheld Looked after children 18-Sep-2025
Summary: Ms X complained about how she and her children were treated by the Council’s children’s social care service. We have found that the Council was at fault for a significant delay in its handling of
her complaint. This caused her an injustice, which the Council will now take action to address. However, we will not conduct a further investigation of Ms X’s complaint. An independent investigation has already found no fault in most of what the Council did. It is unlikely that further investigation of the same issue would lead to a different outcome for Ms X. -
Derby City Council (24 016 984)
Statement Upheld Special educational needs 18-Sep-2025
Summary: We have found fault with the Council for failing to meet the Educational, Health and Care Plan annual review timescales. This caused Mrs X and her daughter avoidable distress. The Council has agreed to take action to remedy their injustice.
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Birmingham City Council (24 017 036)
Statement Upheld Allocations 18-Sep-2025
Summary: Mr B and Ms X complained that the Council had failed to provide them with suitable accommodation. We find that the Council failed to properly consider whether to make a direct offer of accommodation, and failed to secure suitable accommodation after accepting it had a duty to do so. Mr B and Ms X have been left with uncertainty about whether suitable accommodation would have been provided if there had been no fault by the Council. The Council has agreed to apologise and make a symbolic payment to Mr B and Ms X. It has also agreed to make service improvements.
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Royal Borough of Kensington & Chelsea (24 018 515)
Statement Not upheld Noise 18-Sep-2025
Summary: Mr X complained that the Council has not dealt with his noise complaints appropriately. He says the noise has therefore continued and impacted his home life. We found the Council is not at fault.
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Statement Closed after initial enquiries Parking and other penalties 17-Sep-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s refusal to cancel a Penalty Charge Notice. This is because Mrs X had a right of appeal which it would have been reasonable for her to use and the injustice she claims is not significant enough to justify our involvement.
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Sandwell Metropolitan Borough Council (25 007 292)
Statement Closed after initial enquiries Refuse and recycling 17-Sep-2025
Summary: We will not investigate Mrs X’s complaint about the Council publishing the incorrect start date for its green waste collection service. This is because the matter has not caused Mrs X any significant personal injustice which is so serious that it warrants an investigation.