Decision search
Your search has 56369 results
-
Bournemouth, Christchurch and Poole Council (25 003 624)
Statement Closed after initial enquiries Child protection 18-Sep-2025
Summary: We will not investigate this complaint about the Council making a safeguarding referral about Mr X as there is insufficient evidence of injustice to justify an investigation. Part of Mr X’s complaint is late and there are no good reasons to investigate it now.
-
North Northamptonshire Council (25 003 753)
Statement Closed after initial enquiries Other 18-Sep-2025
Summary: We will not investigate this complaint about the actions of the Council’s planning officers. This is because it is unlikely we could add to the Council’s response or achieve anything more for the complainant.
-
Statement Upheld Special educational needs 18-Sep-2025
Summary: We have upheld this complaint because the Council delayed completing an Education Health and Care needs assessment for a child. The Council has agreed to resolve the complaint by offering to make a suitable payment to the complainant to remedy the injustice this caused.
-
Brighton & Hove City Council (25 004 345)
Statement Upheld Homelessness 18-Sep-2025
Summary: We will not investigate this complaint about the way the Council dealt with a homelessness application. The Council has acknowledged there were errors in its handling. The apology, extra training for staff and financial remedy offered by the Council is a satisfactory outcome, so any further investigation is not warranted.
-
Staffordshire County Council (25 004 399)
Statement Closed after initial enquiries Special educational needs 18-Sep-2025
Summary: We will not investigate this complaint about the Council’s actions in issuing an Education Health and Care Plan for Mrs X’s child. There is not enough evidence of injustice flowing from the Council’s actions to warrant investigation.
-
Sandwell Metropolitan Borough Council (24 019 391)
Statement Upheld Special educational needs 18-Sep-2025
Summary: Mr X complained the Council failed to amend his daughter, Y’s, Education, Health and Care (EHC) Plan after the 2023 annual review. He also complained the Council delayed completion of the 2024 annual review and EHC Plan reassessment. Mr X also complained about poor complaint handling. Mr X said this distressed him and frustrated his appeal right to the Tribunal. There was fault as the Council did not issue the final EHC Plan within statutory timescales and its complaint handling was poor. This frustrated Mr X and frustrated his right of appeal to the Tribunal. The Council will apologise, issue the final EHC Plan, make a financial payment and issue guidance to its staff.
-
Devon County Council (24 020 011)
Statement Upheld Alternative provision 18-Sep-2025
Summary: Ms X complained the Council failed to provide alternative provision for Z when Z was unable to attend school. I have found fault in the Council failing to properly consider if it had a duty under s.19 Education Act 1996 to provide alternative education in early 2025. The Council has agreed to apologise and review the situation by taking fresh decisions.
-
London Borough of Brent (24 020 318)
Statement Closed after initial enquiries Parking and other penalties 18-Sep-2025
Summary: We will not investigate this complaint about three Penalty Charge Notices because there is not enough evidence of fault in the issuing of two of the penalties, and for the final penalty, we are satisfied with the actions already taken by the Council.
-
Coventry City Council (24 021 380)
Statement Upheld Private housing 18-Sep-2025
Summary: Mr D complains the Council failed to properly assess disrepair in his private rental accommodation. I have found fault because the Council delayed progressing and closing the case. The Council has agreed to service improvements and will apologise to Mr D.
-
Maidstone Borough Council (24 021 772)
Statement Closed after initial enquiries Planning applications 18-Sep-2025
Summary: We will not investigate this complaint about how the Council dealt with planning applications. This is because part of the complaint is late. It is unlikely we would find fault in relation to the remaining issues complained about.