Decision search
Your search has 51938 results
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Essex County Council (24 013 397)
Statement Closed after initial enquiries Other 02-Dec-2024
Summary: We will not investigate this complaint about a reported data breach. There is not enough evidence of fault and the Information Commissioner’s Office is better placed to investigate such matters.
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Nottingham City Council (24 014 606)
Statement Closed after initial enquiries Other 02-Dec-2024
Summary: We will not investigate this complaint about how the Council dealt with Mr X’s concerns about health and safety issues in his building. This is because the tests set out in our Assessment Code are not met for three main reasons. Firstly, there is insufficient evidence of fault with the way the Council carried out a building inspection. Secondly, the Information Commissioners Office is better placed to consider complaints about the Council’s decisions not to share information with Mr X. Finally, there is no evidence of any injustice to Mr X by the Council’s decision to issue selective licences to leaseholders.
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Tunbridge Wells Borough Council (24 015 211)
Statement Closed after initial enquiries Parking and other penalties 02-Dec-2024
Summary: We will not investigate Mr B’s complaint about a Penalty Charge Notice he received for a parking contravention. This is because it was reasonable for Mr B to put in an appeal to the Traffic Penalty Tribunal.
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Staffordshire County Council (24 015 292)
Statement Closed after initial enquiries Other 02-Dec-2024
Summary:In summary, Ms X complains the Council is liable for scratches caused to a third party’s car as she unloaded mattresses at the Council’s waste and recycling centre. Ms X says she is worried about having to pay for damage to a car and she can’t afford it.
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Statement Closed after initial enquiries Planning applications 02-Dec-2024
Summary: We cannot investigate this complaint by a parish council because we cannot investigate complaints made by public bodies.
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Norfolk County Council (24 015 351)
Statement Closed after initial enquiries Other 02-Dec-2024
Summary: We cannot investigate Mr X’s complaint about a report the Council wrote for court proceedings. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We are prohibited from considering matters that have been to court.
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London Borough of Barking & Dagenham (23 015 529)
Statement Upheld Parking and other penalties 02-Dec-2024
Summary: Ms X complained about miscommunication by the Council’s contractor when her car was removed and placed in a compound. The misinformation caused delay as a result of which the storage costs increased and Ms X was no longer able to pay the release fee. The vehicle was destroyed by the contractor against the Council’s instructions and without a final warning being sent to Ms X. We found the Council was at fault. To remedy the injustice caused it has agreed to apologise to Ms X and make a payment to her.
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Gloucestershire County Council (23 015 591)
Statement Upheld Special educational needs 02-Dec-2024
Summary: We will not investigate Mrs X’s complaint about delays in producing an Education Health and Care Plan as the Council has agreed to a proportionate way to resolve the complaint.
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Lancaster City Council (23 019 492)
Statement Closed after initial enquiries Enforcement 02-Dec-2024
Summary: We will not investigate Mrs X’s complaint about the Council not putting in planning controls for increased traffic going to a school site through her road and deciding not to take planning enforcement action against the school. There is not enough evidence of fault in the Council’s planning enforcement decision-making process to warrant us investigating. The planning application processes happened long ago and investigation would not achieve a different outcome now.
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Statement Upheld Charging 02-Dec-2024
Summary: The Council was at fault because it delayed pursuing charges for the late Mr A’s residential care. However, this did not cause injustice that warrants a further remedy.