Decision search
Your search has 51938 results
-
Tameside Metropolitan Borough Council (23 019 851)
Statement Upheld Assessment and care plan 02-Dec-2024
Summary: Ms X complains the Council failed to support her properly after she asked for help in December 2023, and was only just setting up her direct payments when she contacted us in March 2024. The Council took far too long to set up Ms X’s direct payments. It needs to apologise and pay financial redress. It also needs to improve its working practices.
-
Maidstone Borough Council (23 020 965)
Statement Upheld Homelessness 02-Dec-2024
Summary: Miss X complained about the way the Council dealt with her housing register and homelessness applications. We did not find fault with how it made a decision on her living situation. We found the Council at fault for not issuing a written decision notice when it decided she was not homeless or threatened with homelessness. The Council has agreed to our recommendations to remedy the injustice caused.
-
South Holland District Council (24 001 947)
Statement Upheld Homelessness 02-Dec-2024
Summary: Mr X complained about how the Council considered his request to place him in a higher priority band on its housing register. Mr X also complained the Council did not properly consider his homelessness approaches to it. He says the Council’s actions have negatively impacted his mental and physical health. We found some fault by the Council. The Council has agreed to provide an apology and a financial remedy to Mr X and make some service improvements.
-
Buckinghamshire Council (24 001 992)
Statement Upheld Alternative provision 02-Dec-2024
Summary: Mrs B says the Council failed to act when she raised safeguarding concerns about her son being bullied at school and failed to put in place full-time education when he stopped attending school. There is no fault in how the Council dealt with the safeguarding concerns. The Council delayed issuing an education, health and care plan which affected Mrs B’s appeal rights about the school named and failed to put in place an added subject when Mrs B asked for it. An apology, payment to Mrs B and reminder to officers is satisfactory remedy.
-
Telford & Wrekin Council (24 002 458)
Statement Not upheld Child protection 02-Dec-2024
Summary: We have not investigated Miss Y’s complaint about events which happened between 2003 and 2005 when she was subject to a child protection plan. This is because there is no realistic prospect of reaching a sound decision with a meaningful outcome for Miss Y.
-
London Borough of Redbridge (24 002 687)
Statement Closed after initial enquiries Other 02-Dec-2024
Summary: We cannot investigate this complaint that the Council damaged Mr X’s property whilst carrying out repairs to the adjoining property, which is a owned by the Council. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.
-
Herefordshire Council (24 003 232)
Statement Closed after initial enquiries Other 02-Dec-2024
Summary: We will not investigate this complaint about how the Council has dealt with the care arrangements of Mrs X’s children. This is because we could not add to the investigation carried out by the Council, or achieve the outcome she seeks.
-
East Riding of Yorkshire Council (24 003 453)
Statement Not upheld Transport 02-Dec-2024
Summary: Miss X complained the Council failed to properly consider her application for a blue badge under the hidden disabilities criteria including referral to an expert assessor. She says she feels discriminated against because her disabilities are invisible. There is no evidence of fault in how the Council considered Miss X’s application for a blue badge.
-
London Borough of Waltham Forest (24 001 031)
Statement Not upheld Homelessness 02-Dec-2024
Summary: Miss Y complained the Council mishandled her housing application and offered her unsuitable accommodation. Miss Y said the Council’s actions have been draining, upsetting and stressful. We have found no fault in the Council’s actions.
-
London Borough of Croydon (24 004 454)
Statement Not upheld Council tax 02-Dec-2024
Summary: Mr X complains the Council has wrongly taken recovery action in relation to council tax for several properties his company manages. As a result they have incurred unnecessary additional charges and fees. We found there is no evidence of fault in the way the Council has issued bills or in the subsequent recovery action.