Decision search
Your search has 51938 results
-
Statement Upheld Special educational needs 13-Dec-2024
Summary: Miss Y complained the Council failed to complete an Education Health and Care assessment for her child, Z, within legal timescales, which caused unnecessary frustration and uncertainty. We found there was fault which caused injustice. The Council has agreed to make a symbolic payment to Miss Y to reflect the injustice caused.
-
South Gloucestershire Council (24 001 117)
Statement Upheld Homelessness 13-Dec-2024
Summary: Miss X complained about the Council’s decision to refer her homelessness application to another council area where she said she had suffered domestic abuse. The Council was not at fault for the way it reached the decision to refer Miss X’s homelessness application. It was at fault for not providing full information with the referral and for initially advising Miss X she could request a review of the decision. The Council has agreed to apologise and make a payment to acknowledge the distress the faults caused and to remind officers to ensure referrals to other councils contain sufficient information about the case.
-
Newcastle-under-Lyme Borough Council (24 004 345)
Statement Not upheld Planning applications 13-Dec-2024
Summary: X complained about the Council’s decision to approve a planning application on land behind X’s home. We decided to not investigate further because we were unlikely to find evidence of fault, recommend a remedy or achieve any other meaningful outcome.
-
Solihull Metropolitan Borough Council (24 005 317)
Statement Upheld Special educational needs 13-Dec-2024
Summary: Mrs X complained the Council did not complete an annual review of her son Y’s Education, Health and Care (EHC) Plan in line with the statutory guidance after a review meeting in May 2023, and delayed issuing an amended final EHC Plan until December 2023. The Council was at fault. The Council will apologise to Mrs X and pay her £200 to recognise the frustration caused to her by the delay.
-
London Borough of Lambeth (24 006 106)
Statement Closed after initial enquiries Refuse and recycling 13-Dec-2024
Summary: We will not investigate this complaint about the Council’s refuse service. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complain is late and there is no evidence why the complainant could not have contacted us much sooner.
-
Lancashire County Council (24 006 267)
Statement Upheld Special educational needs 13-Dec-2024
Summary: Miss X complained the Council did not meet the statutory deadline for issuing an amended Education, Health and Care Plan for her daughter which caused distress when preparing to move to a new school. We find the Council at fault for missing the deadline and not clearly responding to Miss X’s concerns which caused distress, uncertainty and frustration. The Council will make a symbolic payment to Miss X to remedy the injustice caused.
-
Hertsmere Borough Council (24 006 360)
Statement Not upheld Enforcement 13-Dec-2024
Summary: There was no fault by the Council. It served a breach of condition notice but has properly considered its decision not to enforce the notice.
-
Stockport Metropolitan Borough Council (24 006 582)
Statement Not upheld School admissions 13-Dec-2024
Summary: Miss X complained about how an appeal panel considered her appeal for a place at a school for Y. We have decided to discontinue our investigation as the Council has offered to reconsider Miss X’s appeal and further investigation is unlikely to lead to a different outcome.
-
Yourlife Management Services Limited (24 007 352)
Statement Closed after initial enquiries Other 13-Dec-2024
Summary: We will not investigate this complaint about the Care Provider allegedly failing to notify Mrs Y’s energy provider when she moved into her property. We cannot investigate matters that do not involve, or are not connected to, the provision of adult social care. We therefore have no power to investigate the complaint.
-
Tandridge District Council (24 008 579)
Statement Closed after initial enquiries Planning applications 13-Dec-2024
Summary: We will not investigate this complaint about the way the Council processed a planning application and actions relating to a specific site. We do not consider the complainant has suffered a significant personal injustice because the Council’s actions. Also we cannot achieve the outcomes he is seeking, and further investigation is unlikely to lead to a different outcome.