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East Sussex County Council (24 006 962)
Statement Upheld Alternative provision 27-Mar-2025
Summary: Mrs X complained that the Council failed to provide suitable alternative education when her daughter was unable to attend school for medical reasons. We find that the Council failed to reconsider its original decision on the suitability of the alternative education, which it had provided, in the light of new facts. The Council has now agreed to review its decision and Mrs X will be able to provide relevant information. We have therefore completed our investigation and we are closing the complaint.
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London Borough of Southwark (24 007 001)
Statement Upheld Allocations 27-Mar-2025
Summary: Mrs X complained the Council delayed considering her application to join the Council’s housing register for over three years, during which time she was unable to bid for a Council property. The Council failed to consider Mrs X application for two years and five months, and failed to tell her of the outcome for a further ten months. The Council will make a symbolic payment to Mrs X to remedy the distress and frustration this caused her and consider if she missed out on a suitable property.
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West Northamptonshire Council (24 007 198)
Statement Not upheld Homelessness 27-Mar-2025
Summary: Mr X complained the Council failed to provide interim accommodation from June to September 2024. We find no fault. The Council considered the evidence provided and used its professional judgement and decided it did not have reason to believe Mr X was in priority need and so did not offer interim accommodation.
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Rotherham Metropolitan Borough Council (24 007 700)
Statement Closed after initial enquiries Planning applications 27-Mar-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault and the complainant has not suffered significant injustice.
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London Borough of Bromley (24 008 037)
Statement Not upheld Other 27-Mar-2025
Summary: We found fault by NRS Healthcare as it failed to deliver the equipment Ms D required in a timely manner. This caused Ms D and her husband, Mr D, significant frustration and distress. NRS Healthcare will apologise and pay a financial remedy in recognition of this. We are satisfied the provider, along with London Borough of Bromley and NHS South East London Integrated Care Board, have now taken appropriate action to improve the service.
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Surrey County Council (24 008 928)
Statement Upheld Special educational needs 27-Mar-2025
Summary: Ms X complained the Council failed to secure provision in Section F of her child’s Education, Health and Care (EHC) Plan. While a few visits were missed, we have not identified a significant injustice linked to fault by the Council. The Council has agreed to apologise for the service failure of three missed visits.
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Suffolk County Council (24 008 941)
Statement Upheld Special educational needs 27-Mar-2025
Summary: Mrs X complained that the Council failed to make education provision for her son Y when he was unable to attend school. The Council was at fault as it delayed in making education provision for Y and did not ensure he received some provision in his Education, Health and Care Plan. As a result, Y missed education provision for two terms and the fault caused distress to Mrs X. The Council has agreed to remedy this injustice by apologising to Mrs X and Y, making a symbolic payment of £1800 to Y and a symbolic payment of £300 to Mrs X.
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Kirklees Metropolitan Borough Council (24 009 084)
Statement Upheld Charging 27-Mar-2025
Summary: Ms Z on behalf of her mother Mrs X, complained the Council delayed completing a financial assessment and then wrongly included a property in the assessment. resulting in no care home fees being paid and Mrs X given notice to leave care home. The Council failed to complete the financial assessment in a timely manner resulting in the care home giving Mrs X 28 days’ notice to leave the home. The Council should cover the full cost of the care home for the time Mrs X lived there.
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East Riding of Yorkshire Council (24 009 110)
Statement Upheld Alternative provision 27-Mar-2025
Summary: Miss X complained the Council failed to provide her child, Y, with suitable Education other than at School and the provision set out in their Education, Health and Care Plan. She also complained the Council delayed in making personal transport budget and free school meal payments. The Council delayed in issuing Y’s amended Plan causing Y to miss out on their special educational needs provision. It also delayed making transport and free school meals payments to Miss X. The Council has apologised and offered Miss X a payment to recognise the impact of these faults on Y. We are satisfied with the Council’s proposed remedy.
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Buckinghamshire Council (24 009 330)
Statement Upheld Assessment and care plan 27-Mar-2025
Summary: Mrs D complained about the Council’s actions in relation to her father, Mr J’s residential care. She says as a result he was in hospital for longer than he needed to be, has been in an unsuitable care home for over a year and has had to appeal to the court of protection. We found the Council delayed acting on Mr J’s request to move abroad, which caused him some uncertainty. The Council has agreed to apologise to remedy the distress caused.