Decision search
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South Gloucestershire Council (24 020 149)
Statement Upheld Special educational needs 03-Nov-2025
Summary: Mrs X complained the Council failed to follow the correct process for issuing her child’s Education, Health and Care Plan and failed to provide access to suitable, full-time education when her child was unable to attend school. We find the Council at fault for a delay in issuing the final Education, Health and Care Plan. This caused uncertainty and frustration for Mrs X. The Council has agreed to apologise and make a financial payment to remedy the injustice caused.
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Bristol City Council (24 020 301)
Statement Upheld Domiciliary care 03-Nov-2025
Summary: The care provider gave a satisfactory standard of care to Mr A although there were some disagreements with Mrs X, his representative. The care provider responded to complaints about individual carers as they arose and that has remedied any injustice.
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Salford City Council (24 021 328)
Statement Upheld Residential care 03-Nov-2025
Summary: Mrs X complains on behalf of Mr Y the Council failed to advise of issues with Mr Y’s placement with a care provider. Mrs X complains the Council did not advise that Mr Y would not be allowed to return to his care provider’s property following being admitted to hospital. Mrs X also says the Council failed to ensure a member of staff was with Mr Y when he was admitted to hospital. Mrs X says this caused the family distress. We have found fault in the care providers actions in failing to advise the Council of issues with Mr Y’s behaviour and terminating his placement without notice. The Council has agreed to apologise to Mrs X and complete a service improvement.
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Cheshire East Council (24 022 523)
Statement Not upheld Planning applications 03-Nov-2025
Summary: Mr and Mrs X complained the Council failed to notify them of planning applications and amended plans at a neighbouring property and failed to properly consider the impact on their residential amenity. The Council did carry out the correct notifications and considered the impact on Mr and Mrs X’s residential amenity before approving the applications.
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London Borough of Tower Hamlets (24 022 713)
Statement Closed after initial enquiries Special educational needs 03-Nov-2025
Summary: Mrs X complained about the Council’s failure to secure her child’s Education, Health and Care Plan provision and failure to provide alternative educational provision following their exclusion from school. I ended this investigation because Mrs X started Judicial Review proceedings against the Council about the same issues.
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London Borough of Redbridge (24 012 973)
Statement Upheld Allocations 03-Nov-2025
Summary: Mrs X complained about the way the Council dealt with her housing application and medical assessment. The Council was at fault for failing to explain the reasons for its decision, failing to evidence it had considered all of the medical evidence and failing to consider if Mrs X was homeless. This caused Mrs X uncertainty about whether the Council had completed the assessment process properly. The Council will apologise, complete a new medical assessment, consider if Mrs X is homeless and make a payment to her to remedy the injustice caused.
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London Borough of Redbridge (24 014 994)
Statement Upheld School transport 03-Nov-2025
Summary: The Council wrongly assessed G’s application for free home to school transport using the law, and its policy, for post-16 pupils, when G was compulsory school age. It imposed a personal transport budget as G’s transport offer, when this required parental consent. It failed to notice its error at subsequent appeals. G’s parents had to divert funding provided for social care needs to get G to and from school, and some days G could not go to school. The family missed out on respite and G missed leisure activities social care had determined were needed to aid G’s development. The Council has agreed to apologise, make a symbolic payment and make service improvements. The complaint is upheld.
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Statement Upheld Enforcement 03-Nov-2025
Summary: We found fault on Mr Y’s complaint about the way the Council dealt with his reports of a neighbouring business site breaching planning regulations. It could not provide copies of correspondence with the site. Nor did it show what it was doing for eight months in 2024. It failed to keep him updated at key stages. The Council agreed to send him a written apology, pay £150 for the injustice caused, remind relevant officers of the need to properly keep records, and to keep reporters updated at key moments of their investigation. It will ensure cases are progressed without delay, keep Mr Y updated about action on his reports, and review why there was a delay. There was no fault with its response to his reports of a statutory nuisance. It continues to consider its planning enforcement options.
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Norfolk County Council (24 023 411)
Statement Not upheld Charging 03-Nov-2025
Summary: There was no fault by the Council. The Council gave the correct advice on care funding on the information it received from the family before the care assessment was carried out and then carried out a financial assessment without fault. There was minor delay in carrying out the financial assessment, but some of this was while waiting for information from the family.
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North Yorkshire Council (24 023 479)
Statement Not upheld Residential care 03-Nov-2025
Summary: Mrs X complained the Council has failed to challenge care providers when they would not accept Miss Y into their care home because of her learning disability. We found there is no evidence of fault in the Council’s actions.