Decision search
Your search has 53256 results
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London Borough of Waltham Forest (25 001 166)
Statement Closed after initial enquiries Child protection 30-Jun-2025
Summary: We cannot investigate this complaint about the alleged bias of the Council in its dealings with Mr X. The opinions formed by a social worker have already been provided to a court. A legal bar thus prevents us considering the views expressed and the way in which they were formed.
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Bristol City Council (25 001 363)
Statement Closed after initial enquiries Fostering 30-Jun-2025
Summary: We cannot investigate this complaint about how the Council has exercised its safeguarding duties to Miss X’s child. The law prevents us from investigating a complaint about the start of court action or what happened in court.
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Lincolnshire County Council (25 001 527)
Statement Closed after initial enquiries Other 30-Jun-2025
Summary: We cannot investigate this complaint about matters related to a report that the Council provided during court proceedings. This is because the law prevents us from investigating what happens in court.
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Westmorland and Furness Council (25 002 020)
Statement Closed after initial enquiries Council tax 30-Jun-2025
Summary: We will not investigate this complaint about a council tax empty property premium as it is unlikely we will find injustice or fault causing Mr X a significant injustice.
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London Borough of Bromley (25 002 028)
Statement Closed after initial enquiries Private housing 30-Jun-2025
Summary: We will not investigate this complaint about the Council’s decision to issue an improvement notice. Mr X had the right to appeal to the First Tier (Property Chamber) Tribunal, and it was reasonable for him to exercise that right.
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London Borough of Merton (25 002 075)
Statement Closed after initial enquiries Safeguarding 30-Jun-2025
Summary: We will not investigate Ms X’s complaint about how the Council dealt with her concerns about her relative from 2021. This is because most of the complaint is late and even if we exercised discretion to investigate, including the matters within time, it is unlikely we would find sufficient evidence of fault causing a personal injustice to Ms X.
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Birmingham City Council (25 002 109)
Statement Closed after initial enquiries Street furniture and lighting 30-Jun-2025
Summary: We will not investigate Mr X’s complaint that the Council failed to consult with him or a family member, Mrs Y, before it installed an EV charging point on a lamppost on the public highway outside their home. This is because neither Mr X or Mrs Y was caused a significant injustice for part of the complaint, and there is insufficient evidence of fault for the remainder.
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London Borough of Southwark (25 002 205)
Statement Closed after initial enquiries Transport 30-Jun-2025
Summary: We will use our discretion not to investigate this complaint about an unsuccessful application for a Disabled Persons Freedom Pass because the complainant now has a pass.
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Staffordshire County Council (25 002 248)
Statement Closed after initial enquiries Child protection 30-Jun-2025
Summary: We cannot investigate Miss X’s complaint about a social worker possibly fabricating documents which were submitted to, and considered in, care proceedings because it lies outside our jurisdiction. The law prevents us from investigating complaints about matters that have been subject to court proceedings. We have no discretion to do so.
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London Borough of Waltham Forest (24 010 138)
Report Upheld Other 30-Jun-2025
Summary: We found the Council failed to complete the recommendations made after it considered a complaint Ms X made through the children’s statutory complaints procedure. Her complaint to the Council was about matters including disabled adaptations to her home and a child and family assessment. We previously upheld other complaints from Ms X about other occasions when the Council failed to act on the recommendations from the children’s statutory complaints procedure which caused her frustration and uncertainty. We therefore have concerns about the Council’s governance arrangements to administer the children’s statutory complaints procedure. The fault in this investigation once again caused Ms X frustration and uncertainty and shows the Council is not taking enough action to learn from its mistakes.