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London Borough of Tower Hamlets (23 016 790)
Statement Upheld Leisure and culture 30-Jun-2025
Summary: On behalf of Company J, Mr X complained about how the Council assessed Company J’s application for use of sports facilities. We have found the Council at fault because it did not properly assess Company J’s application, and for failures in complaint handling. This caused uncertainty for Mr X and Company J. We have also found the Council at fault for failing to contemporaneously document how it assigned resources for successful applicants. The Council has agreed to apologise to Mr X and Company J. The Council has also agreed to improve its procedures to prevent these faults occurring in future.
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Wokingham Borough Council (24 000 395)
Statement Upheld Special educational needs 30-Jun-2025
Summary: Mr X complained about the Council’s handling of his son’s Education, Health and Care plan and education in school between September 2022 and after September 2023 when he became of compulsory school age. We found the Council was at fault for the delay in deciding if A received all provision from section F of his Plan since April 2023. This caused Mr X distress and uncertainty. The Council agreed to apologise and pay Mr X a financial remedy.
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Bristol City Council (24 002 666)
Statement Upheld Special educational needs 30-Jun-2025
Summary: Miss Y complained that delays in the Education, Health and Care (EHC) assessment and planning process meant that her son did not receive the education he was entitled to. The delays were, in part, caused by a shortage of Educational Psychologists. The Council has agreed to pay £400 to Miss Y in recognition of the delay and a further £900 for D’s benefit. The Council will also arrange the proposed catch-up provision and explain the steps it is taking to improve the timeliness of EHC needs assessments.
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Hampshire County Council (24 004 851)
Statement Upheld Special educational needs 30-Jun-2025
Summary: Ms M complained about the actions of Hampshire County Council (the Council), Hampshire and Isle of Wight Healthcare NHS foundation Trust (the Trust) and NHS Hampshire and Isle of Wight Integrated Care Board (the ICB). Ms M complained the organisations failed to ensure her child, S, received therapy provision set out in his Education, Health and Care (EHC) Plan. She also complained about the Council’s and Trust’s complaint handling. We have upheld parts of Ms M’s complaint relating to therapy provision and complaint handling. The organisations have accepted our recommendations. We have now completed our investigation.
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Hampshire and Isle of Wight Healthcare NHS Foundation Trust (24 004 851a)
Statement Upheld Education, health and care plans 30-Jun-2025
Summary: Ms M complained about the actions of Hampshire County Council (the Council), Hampshire and Isle of Wight Healthcare NHS foundation Trust (the Trust) and NHS Hampshire and Isle of Wight Integrated Care Board (the ICB). Ms M complained the organisations failed to ensure her child, S, received therapy provision set out in his Education, Health and Care (EHC) Plan. She also complained about the Council’s and Trust’s complaint handling. We have upheld parts of Ms M’s complaint relating to therapy provision and complaint handling. The organisations have accepted our recommendations. We have now completed our investigation.
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NHS Hampshire and Isle of Wight ICB (24 004 851b)
Statement Upheld Education, health and care plans 30-Jun-2025
Summary: Ms M complained about the actions of Hampshire County Council (the Council), Hampshire and Isle of Wight Healthcare NHS foundation Trust (the Trust) and NHS Hampshire and Isle of Wight Integrated Care Board (the ICB). Ms M complained the organisations failed to ensure her child, S, received therapy provision set out in his Education, Health and Care (EHC) Plan. She also complained about the Council’s and Trust’s complaint handling. We have upheld parts of Ms M’s complaint relating to therapy provision and complaint handling. The organisations have accepted our recommendations. We have now completed our investigation.
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Suffolk County Council (24 013 185)
Statement Closed after initial enquiries Other 30-Jun-2025
Summary: We will not investigate Mrs X’s complaint the Council failed to communicate appropriately with her about her mother’s care and support. This is because there is insufficient evidence of fault.
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City of Wolverhampton Council (24 013 271)
Statement Upheld Refuse and recycling 30-Jun-2025
Summary: Mrs X complained the Council failed to collect and/or return her garden bin on several occasions. While we find no fault in how the Council handled the missed bin collections, we do find fault in the way it managed her contact. However, this did not result in a significant injustice. We also find fault in the Council’s delay responding to her complaint, which caused her avoidable distress. We recommend the Council reviews the decision to restrict her contact.
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Birmingham City Council (24 015 405)
Statement Not upheld Special educational needs 30-Jun-2025
Summary: Mr X complains on behalf of Ms Y that the Council failed to deal with Ms Y’s education properly, causing missed education provision and avoidable distress. The Council is not at fault.
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London Borough of Waltham Forest (24 015 597)
Statement Upheld Assessment and care plan 30-Jun-2025
Summary: Mrs X complained the Council delayed carrying out a review of her carer’s assessment. We find the Council was at fault for its delay in completing the review. This caused Mrs X upset and frustration. The Council has agreed to our recommendations to make a payment to Mrs X and implement a service improvement.