Decision search
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London Borough of Haringey (25 007 791)
Statement Closed after initial enquiries Other 17-Jul-2025
Summary: We will not investigate Mr B’s complaint about a Fixed Penalty Notice for an alleged fly tipping offence. This is because the courts are in the best position to decide the matter.
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Leicester City Council (25 007 798)
Statement Closed after initial enquiries Other 17-Jul-2025
Summary: We will not investigate Mr X’s complaint about how the Council responded to his subject access request, because complaints about data matters are best considered by the Information Commissioner’s Office.
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London Borough of Hammersmith & Fulham (25 007 845)
Statement Closed after initial enquiries Managing council tenancies 17-Jul-2025
Summary: We cannot investigate Mr B’s complaint about the Council failing to maintain and repair a boundary wall at one of its properties. This is because we cannot investigate complaints about the management of social housing by a council in its role as a social landlord.
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London Borough of Barnet (24 011 200)
Statement Upheld Special educational needs 16-Jul-2025
Summary: Mrs X complained that the Council delayed its decision-making about her daughter’s special educational needs support and then failed to properly deliver that support. We have found that the Council was at fault. It caused delays, did not provide all the therapy Mrs X’s daughter needed, and did not handle Mrs X’s complaints properly. The Council has agreed to remedy their injustice, including their distress. It will also take steps to improve its service.
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Wokingham Borough Council (24 013 320)
Statement Not upheld Allocations 16-Jul-2025
Summary: Mr X complained the Council wrongly removed him from its housing register when he refused an offer of accommodation in an area he did not select on his application. We find no fault in the way the Council made its decision.
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Birmingham City Council (24 014 063)
Statement Upheld Homelessness 16-Jul-2025
Summary: Mr B complained the Council failed to remedy damp and mould disrepair issues with his temporary accommodation, despite him regularly reporting his concerns to it for over a year. The Council was at fault for its delays in carrying out the repairs, carrying out an inspection, and making a new suitability decision; not treating Mr B’s repeated contacts as a trigger for a review of suitability; and not moving Mr B to a different property when the service co-ordinator decided he needed to be urgently rehoused. Because of the fault, Mr B suffered distress and frustration, and he remained living in poor conditions with his family for longer than they should have. The Council has agreed to apologise to Mr B, make a symbolic payment, and issue staff briefings.
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Maldon District Council (24 018 110)
Statement Not upheld Planning applications 16-Jul-2025
Summary: X complained about the way the Council dealt with a planning application. X said that their privacy is affected by new development on land at the rear of their home. We had already found fault during a previous investigation from a different person about the same site related to a failure to advertise planning applications in a local newspaper, and during this investigation, we did not reinvestigate this or other issues we had already considered. We did investigate new issues that X had raised but did not find fault, or fault that had not already been remedied by the Council.
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Erewash Borough Council (24 018 397)
Statement Closed after initial enquiries Other 16-Jul-2025
Summary: We will not investigate this complaint the Council did not have due regard for the Public Sector Equality Duty when it designed a replacement bridge. There is not enough evidence of fault to justify our involvement.
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Westminster City Council (24 018 693)
Statement Upheld Homelessness 16-Jul-2025
Summary: Ms X complained there were failings in the way the Council dealt with her homelessness application causing distress and inconvenience. We found fault as the Council delayed making a decision on whether it owed Ms X a main housing duty after the relief duty ended. We have recommended a suitable remedy in this case so we have completed our investigation.
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Birmingham City Council (24 018 891)
Statement Upheld Charging 16-Jul-2025
Summary: Mrs X complained about a failure to inform her and her family about care contributions and about short calls. We upheld the complaint because Mr Y’s care and support plan did not include his care contribution within his personal budget. The information the Council provided about charging before care started was too general. This caused avoidable distress. The Council accepted care calls were short which was fault causing Mr Y avoidable distress which cannot be remedied as he has died. Mrs Y also likely had to step in and provide some care. The Council will apologise, make symbolic payments for Mrs Y, offer a debt repayment plan and will complete contract monitoring to reduce the risk of recurrence.