Decision search
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Salford City Council (24 019 062)
Statement Not upheld Cemeteries and crematoria 16-Jul-2025
Summary: Miss X complains the Council did not deal with burial rights properly, causing avoidable distress. The Council is not at fault.
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Tameside Metropolitan Borough Council (24 019 065)
Statement Closed after initial enquiries Charging 16-Jul-2025
Summary: Mr Y complained that the Council incorrectly charged him a third party top up fee towards his mother’s care. We will not investigate his complaint because it is late, and there are no good reasons to disregard our statutory time limit.
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Royal Borough of Greenwich (23 006 213)
Statement Upheld Housing benefit and council tax benefit 16-Jul-2025
Summary: Mrs X complained about the Council’s handling of her Housing Benefit, Council Tax, Council Tax Support, and a Severe Mental Impairment (SMI) exemption. We have concluded our investigation and find fault in how the Council handled a housing benefit appeal and how it failed to issue proper appeal rights for Council Tax Support decisions. The Council has agreed to our recommendations, including a recommendation in relation to the SMI decision to ensure Mrs X has a clear opportunity to appeal.
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Brighton & Hove City Council (23 015 251)
Statement Upheld Homelessness 16-Jul-2025
Summary: The Council was at fault for failing to have due regard to Ms X’s rights before ending her occupation of a property as a property guardian. The Council was also at fault for failures in its homelessness service, not providing interpreting and translation services and not meeting costs it promised to pay. The Council has agreed to remedy the injustice to Ms X by making payments and acting to improve its services.
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London Borough of Haringey (23 021 132)
Statement Upheld Planning applications 16-Jul-2025
Summary: We found fault by the Council on Mr Y’s complaint about it failing to ensure there was a Method of Construction Statement in place as required by planning consent. The Council delayed deciding the Statement submitted by three months. It failed to show it contacted the developer about some of the concerns Mr Y raised. It also failed to show what Parking Services and Highways did in response to his reports. The Council agreed to send a written apology for the failings, pay £150 to Mr Y for the injustice caused, act to ensure the delay cannot happen on other cases, and remind officers of the need to investigate concerns raised about construction works.
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London Borough of Islington (24 008 006)
Statement Upheld Allocations 16-Jul-2025
Summary: Mr X complained about the way the Council dealt with his housing register application and requests for homelessness assistance. We have found fault, causing injustice by the Council in failing to: communicate properly with Mr X; and properly consider all the medical information provided in May 2024. The Council has agreed to remedy the injustice by apologising and making a payment to Mr X to reflect the upset, frustration and uncertainty caused.
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London Borough of Merton (24 010 159)
Statement Not upheld Residential care 16-Jul-2025
Summary: Mrs Y complained, on behalf of her late mother, Mrs X, that Woodlands House Care and Nursing did not properly manage Mrs X’s move to the home’s nursing unit, did not follow Mrs X’s care plan in terms of medication and nutrition, and did not identify symptoms of an infection. We found no fault with the Nursing Home’s actions.
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Woodlands House Care & Nursing (24 010 159a)
Statement Not upheld Care and treatment 16-Jul-2025
Summary: Mrs Y complained, on behalf of her late mother, Mrs X, that Woodlands House Care and Nursing did not properly manage Mrs X’s move to the home’s nursing unit, did not follow Mrs X’s care plan in terms of medication and nutrition, and did not identify symptoms of an infection. We found no fault with the Nursing Home’s actions.
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London Borough of Haringey (24 010 578)
Statement Upheld Allocations 16-Jul-2025
Summary: Miss X complained about the Council’s handling of her housing needs. We found the Council had failed to keep the suitability of Miss X’s temporary accommodation under review. We also found avoidable delay by the Council in both the review of Miss X’s housing register priority banding and its complaint handling. These faults caused Miss X significant distress and put her to avoidable time and trouble. The Council agreed to apologise to Miss X and make a symbolic payment in recognition of the injustice caused by its faults.
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Westmorland and Furness Council (24 022 530)
Statement Closed after initial enquiries Council tax 16-Jul-2025
Summary: We will not investigate this complaint about how the Council dealt with the complainant’s council tax account. This is because it is unlikely an investigation would add to the Council’s response. The complainant also has the right to appeal to the valuation tribunal.