Decision search
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Welwyn Hatfield Borough Council (24 012 979)
Statement Upheld Other 21-Jul-2025
Summary: Mr X complained the Council failed to meet its legal duty to ensure, as far as practicable, its land was free from rats and mice. We found the Council at fault. The Council has agreed to apologise to Mr X and take further action.
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Wigan Metropolitan Borough Council (24 013 641)
Statement Upheld Noise 21-Jul-2025
Summary: Mr X complained about the Council’s investigation of his complaint about noise from a food and music venue. There was no fault in the Council’s investigation of the complaint. The remedy offered by the Council during its complaints procedure for the delay in responding to the official complaint remedied the injustice.
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Environment Agency (24 013 731)
Statement Not upheld Other 21-Jul-2025
Summary: Mr B complained the Environment Agency failed to maintain an existing flood protection scheme and failed to act to correct known weaknesses in the scheme. Mr B says as a result he has experienced flooding in his property. There is no evidence of fault in the maintenance of the existing scheme or in the Authority’s actions to improve protection.
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North Yorkshire Council (24 014 180)
Statement Upheld Allocations 21-Jul-2025
Summary: Ms X complained about the priority the Council gave her on its social housing register. There was fault at some stages of the decision-making process, but this did not affect the final outcome or cause Ms X any injustice. The Council should issue reminders to relevant staff and review how it identifies and manages possible conflicts of interest, to prevent similar fault in future.
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London Borough of Newham (24 014 277)
Statement Upheld Assessment and care plan 21-Jul-2025
Summary: Mr X complained the Council delayed dealing with his concerns about the unsuitability of Mr Y’s accommodation and impact onto his mental health causing distress. We have found fault by the Council as it delayed reviewing Mr Y’s care needs and moving him to more suitable accommodation. We have recommended a suitable remedy in this case so have completed our investigation.
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Statement Upheld Assessment and care plan 21-Jul-2025
Summary: Mr D complains the Council has failed to properly assess and meet his care needs, communicate with him and respond to his complaints. The Council has accepted fault in failing to complete a care needs assessment for Mr D, communicate with him, and deal with his complaints. The Council has agreed to apologise to Mr D, make him a symbolic payment, assess his needs; and provide him with a personal budget. It will also consider whether it should repay any costs Mr D has incurred because of the Council’s delay and make service improvements.
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London Borough of Redbridge (24 016 722)
Statement Upheld Homelessness 21-Jul-2025
Summary: Mr X complained the Council delayed in dealing with his homelessness application and review request. We found the significant delays in dealing with dealing with Mr X’s homelessness application and review request are fault. As is the delay in providing temporary accommodation having determined Mr X was in priority need. These faults have caused Mr X difficulties and distress and meant he lived in his car for longer than he otherwise would have. The Council has agreed to apologise and make payments to Mr X and take action to address its delays.
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Surrey County Council (24 016 802)
Statement Upheld Special educational needs 21-Jul-2025
Summary: Ms A complained that the Council did not appropriately support her child when she was unable to attend her school due to serious mental health issues. We found the Council is at fault and has caused an injustice as the child has missed out on education. The Council agreed to apologise and make a recognition payment.
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London Borough of Sutton (24 017 814)
Statement Upheld Allocations 21-Jul-2025
Summary: We have upheld Ms X’s complaint about the Council’s handling of her housing register application. We will not investigate further because the Council has agreed to take appropriate steps to remedy the injustice caused.
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Wirral Metropolitan Borough Council (24 018 036)
Statement Upheld Alternative provision 21-Jul-2025
Summary: Miss E complained she had been asking the Council for years to provide her with an education, including a package of education out of school. The Council kept ignoring her. It delayed its complaint response. We uphold the complaint. Because of the fault Miss E did not receive the contents of her Education, Health and Care Plan. The Council has agreed to apologise and make Miss E a symbolic payment.