Decision search
Your search has 53256 results
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London Borough of Redbridge (25 001 901)
Statement Closed after initial enquiries Parking and other penalties 23-Jul-2025
Summary: We will not investigate Mr X’s complaint about payment methods for parking charges. This is because we cannot add to the Council’s complaint response and in any case we cannot achieve the outcome Mr X wants.
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Leicester City Council (25 002 050)
Statement Closed after initial enquiries Other 23-Jul-2025
Summary: We will not investigate this complaint about the Council’s withdrawing access to its land. It is too late to complain about events occurring more than 12 months ago. There is not enough evidence of fault in the way the Council decided to close the access to its land. And we do not consider the complainant has a significant personal injustice because of the Council’s consultation with residents on plans for the land.
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Wiltshire Council (25 002 222)
Statement Closed after initial enquiries Other 23-Jul-2025
Summary: We will not investigate this complaint about an alleged data breach because the Information Commissioner’s Office is better placed to deal with the matter.
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South Gloucestershire Council (25 002 453)
Statement Closed after initial enquiries Other 23-Jul-2025
Summary: We will not investigate this complaint about how the Council completed a planning application assessment. This is because there is no evidence of significant injustice.
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North Yorkshire Council (25 002 850)
Statement Upheld Alternative provision 23-Jul-2025
Summary: Miss X complained about the Council’s failure to ensure suitable education for her daughter (B) when she was out of school. We found fault in the way the Council discharged its Section 19 duty towards B. The Council’s fault caused injustice to Miss X as she paid for some provision for B and was distressed at the lack of the Council’s support. The Council has agreed to apologise and make payments to refund Miss X’s cost of arranging educational provision for B between March and June 2024 and to recognise her distress. In recent complaints we have recommended relevant service improvements, which we will monitor.
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London Borough of Barnet (25 002 885)
Statement Closed after initial enquiries Special educational needs 23-Jul-2025
Summary: We cannot investigate Mr X’s complaint about the school setting named in his child’s Education, Health and Care Plan. This is because Mr X has used his right of appeal to the First-tier Tribunal (Special Educational Needs and Disability) about the same matter.
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Wigan Metropolitan Borough Council (25 002 886)
Statement Closed after initial enquiries Private housing 23-Jul-2025
Summary: We will not investigate Dr X’s complaint the Council refused to cancel a financial penalty for failing to have a satisfactory Energy Performance Certificate at his rental property. This is because it was reasonable for Dr X to use his right of appeal to a residential property tribunal, and we will not consider the matter instead.
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Cheshire East Council (25 005 109)
Statement Closed after initial enquiries Rights of way 23-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council failing to repair and reopen a closed public footpath. This is because it is reasonable for Mr X to pursue this matter at court.
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Westmorland and Furness Council (25 005 287)
Statement Closed after initial enquiries Highway repair and maintenance 23-Jul-2025
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s claim for damages as ultimately this is a matter for the courts.
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Transport for London (25 005 386)
Statement Closed after initial enquiries Other 23-Jul-2025
Summary: We will not investigate this complaint about a bus penalty fare as Miss X could have appealed against it.