Decision search
Your search has 56922 results
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Statement Closed after initial enquiries Refuse and recycling 30-Mar-2026
Summary: We will not investigate this complaint about missed bin collections. This is because there is not enough injustice to justify our involvement.
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Bolton Metropolitan Borough Council (25 019 865)
Statement Closed after initial enquiries Council tax 30-Mar-2026
Summary: We will not investigate this complaint about a Council tax premium because it was withdrawn by the complainant.
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London Borough of Hillingdon (25 020 318)
Statement Closed after initial enquiries Council tax 30-Mar-2026
Summary: We will not investigate Miss X’s complaint about council tax reductions and discounts. Miss X can appeal to the Valuation Tribunal and it is reasonable to expect her to do so.
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Transport for London (25 020 343)
Statement Closed after initial enquiries Parking and other penalties 30-Mar-2026
Summary: We will not investigate Mr X’s complaint about a penalty charge notice. Transport for London has cancelled the penalty and therefore there is no worthwhile outcome from our investigation.
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Stoke-on-Trent City Council (25 020 639)
Statement Closed after initial enquiries Council tax 30-Mar-2026
Summary: We will not investigate Mr X’s complaint about the Council applying an empty home tax premium to his home or its recovery action. It is reasonable for him to appeal to the Valuation Tribunal. The Council is entitled to continue recovery action until then.
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Manchester City Council (25 020 785)
Statement Upheld Parking and other penalties 30-Mar-2026
Summary: We will not investigate Mr X’s complaint about the Council’s handling of a penalty charge notice. The Council has now cancelled the penalty charge. Investigation by us would not achieve anything more.
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Bath and North East Somerset Council (25 025 823)
Statement Closed after initial enquiries Councillor conduct and standards 30-Mar-2026
Summary: We will not investigate how the Council dealt with a complaint about councillor conduct as any injustice arising from this is not sufficient to warrant our further involvement.
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Lancashire County Council (25 030 007)
Statement Closed after initial enquiries Residential care 30-Mar-2026
Summary: We will not investigate this complaint about the conduct of a former employee of the Council during a meeting in November 2020. This is because the complaint is late and there are no good reasons to investigate now.
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Statement Closed after initial enquiries Highway repair and maintenance 30-Mar-2026
Summary: We will not investigate Mr B’s complaint that his car was damaged by a road defect which the Council had failed to repair. This is because it is reasonable for Mr B to pursue his compensation claim at court.
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London Borough of Richmond upon Thames (24 015 136)
Statement Upheld Charging 29-Mar-2026
Summary: Mr Y complained that the London Borough of Richmond upon Thames and NHS South West London Integrated Care Board did not pay the rent for his daughter’s specialist accommodation, despite it being part of her section 117 aftercare needs. We found fault with the Council. It managed the process of identifying and securing Miss X’s accommodation and should have included rent, and associated costs, in its costings and should have paid them from the outset. It should not have made the person liable for the rent and expected them to apply for benefits to fund it. This fault caused Mr Y avoidable stress and inconvenience. We have not found fault with the ICB as it did not make the decisions we found fault with.