Decision search
Your search has 55054 results
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Spelthorne Borough Council (25 007 202)
Statement Closed after initial enquiries Councillor conduct and standards 18-Sep-2025
Summary: Mr X complains about the way the Council dealt with his concerns about being bullied by other councillors in 2023. He also says officers subjected him to a ‘kangaroo court’. We will not investigate as this complaint is late received outside our usual 12-month period for investigating. Mr X says he has been ill and could not complain earlier. But, even if we did exercise discretion to investigate, there is not enough evidence of fault by the Council to justify investigating.
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London Borough of Richmond upon Thames (25 004 584)
Statement Closed after initial enquiries Allocations 18-Sep-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s assessment of a housing application and potential homelessness in 2016. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Ms X could not have complained to us sooner.
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London Borough of Redbridge (25 004 586)
Statement Upheld Special educational needs 18-Sep-2025
Summary: We have upheld Mrs X’s complaint because the Council delayed completing the annual review of her son’s Education Health and Care Plan. It also missed the phased transfer deadline. The Council has agreed to provide a proportionate remedy to Mrs X.
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London Borough of Hillingdon (25 004 767)
Statement Closed after initial enquiries Other 18-Sep-2025
Summary: We will not investigate Mr X’s complaint about the Council misleading him into making a planning application it will not support. We have not seen enough evidence of fault in the Council’s actions. Also, we will not investigate his complaint about delay and failure to provide information. It is reasonable to expect Mr X to complain to the Information Commissioner’s Officer on this point.
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Dover District Council (25 004 862)
Statement Closed after initial enquiries Allocations 18-Sep-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s assessment of a housing application in 2022 and 2023. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.
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Statement Upheld Council tax 18-Sep-2025
Summary: We will not investigate this complaint about a change in council tax instalments. This is because we could not add to the Council’s investigation, and it has already taken satisfactory action.
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Bournemouth, Christchurch and Poole Council (25 003 624)
Statement Closed after initial enquiries Child protection 18-Sep-2025
Summary: We will not investigate this complaint about the Council making a safeguarding referral about Mr X as there is insufficient evidence of injustice to justify an investigation. Part of Mr X’s complaint is late and there are no good reasons to investigate it now.
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North Northamptonshire Council (25 003 753)
Statement Closed after initial enquiries Other 18-Sep-2025
Summary: We will not investigate this complaint about the actions of the Council’s planning officers. This is because it is unlikely we could add to the Council’s response or achieve anything more for the complainant.
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Statement Upheld Special educational needs 18-Sep-2025
Summary: We have upheld this complaint because the Council delayed completing an Education Health and Care needs assessment for a child. The Council has agreed to resolve the complaint by offering to make a suitable payment to the complainant to remedy the injustice this caused.
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Brighton & Hove City Council (25 004 345)
Statement Upheld Homelessness 18-Sep-2025
Summary: We will not investigate this complaint about the way the Council dealt with a homelessness application. The Council has acknowledged there were errors in its handling. The apology, extra training for staff and financial remedy offered by the Council is a satisfactory outcome, so any further investigation is not warranted.