Decision search
Your search has 52408 results
-
Reading Borough Council (24 017 555)
Statement Upheld Allocations 14-Mar-2025
Summary: We will not investigate this complaint about the way the Council processed the complainant’s housing application. This is because the Council offered a fair remedy and there is not enough remaining injustice to require an investigation.
-
Transport for London (24 017 824)
Statement Closed after initial enquiries Public transport 14-Mar-2025
Summary: We will not investigate this complaint about the actions of a member of Transport for London staff. This is because it is unlikely that we could add anything to a previous investigation.
-
London Borough of Havering (24 017 885)
Statement Closed after initial enquiries Traffic management 14-Mar-2025
Summary: We will not investigate this complaint that the Council will not remove a parking bay opposite the complainant’s home. This is because there is insufficient evidence of fault by the Council and we cannot achieve the outcome Mr X would like.
-
Buckinghamshire Council (24 020 079)
Statement Closed after initial enquiries Planning applications 14-Mar-2025
Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because we are unlikely to find fault.
-
Isle of Wight Council (24 020 818)
Statement Closed after initial enquiries Other 14-Mar-2025
Summary: We will not investigate this complaint about the Council disclosing the complainant’s personal information to a third party. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate as the matter is best dealt with by the Information Commissioner’s Office.
-
Nottinghamshire County Council (24 021 593)
Statement Closed after initial enquiries Highway repair and maintenance 14-Mar-2025
Summary: We will not investigate Mr B’s complaint that his car was damaged by a pothole. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
-
Solihull Metropolitan Borough Council (24 017 736)
Statement Closed after initial enquiries Special educational needs 13-Mar-2025
Summary: We cannot investigate most of Miss X’s complaint about her child’s Education, Health and Care Plan because she appealed to a Tribunal. We cannot investigate the remaining matters because they are late.
-
City of Doncaster Council (24 003 712)
Statement Upheld Assessment and care plan 13-Mar-2025
Summary: Mr Y complained the Council delayed carrying out a financial assessment, did not give clear information, and did not discuss Mrs X contributing to the cost of her care. We found the Council at fault for delays completing Mrs X’s financial assessment and for failing to send clear written information about charging and the assessment process at the relevant time. The Council agreed to provide Mrs X’s family a symbolic financial remedy for the frustration and distress this caused.
-
Stockport Metropolitan Borough Council (24 005 011)
Statement Upheld Special educational needs 13-Mar-2025
Summary: Miss X complains the Council failed to deliver her son H’s Education, Health and Care Plan in line with statutory timescales, causing frustration and uncertainty. We find fault with the Council for delay, and have agreed a symbolic payment for the distress and frustration caused to Miss X.
-
Northumberland County Council (24 005 014)
Statement Upheld Alternative provision 13-Mar-2025
Summary: Mr X complained that the Council did not deal with his daughter Y’s education properly. The Council is at fault because it did not consider providing s19 alternative education provision. Mr X and Y suffered avoidable distress. Y suffered loss of educational provision. The Council should apologise, pay Mr X and Y £200 each for avoidable distress, pay Mr X £3,000 for missed educational provision and provide guidance to staff.