Decision search
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Corpus Christi Catholic High School (25 005 028)
Statement Upheld School admissions 21-Sep-2025
Summary: Ms X complained about how a school admission appeal panel handled her appeal for a place for her son at his preferred secondary school. The panel is at fault for the way it handled the appeal and documented its decision making. This means we cannot be satisfied the process was carried out fairly. The School has agreed to apologise, arrange a fresh appeal and remind staff of the importance of recording decision making.
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Durham County Council (25 005 057)
Statement Closed after initial enquiries Domiciliary care 21-Sep-2025
Summary: We will not investigate this complaint about an allegation a care provider arranged by the Council made against Mrs B. Any injustice is not significant enough to justify our involvement.
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Statement Closed after initial enquiries Other 21-Sep-2025
Summary: We will not investigate Ms Y’s complaint about a welfare check performed by the Council. This is because we consider she has not suffered a significant personal injustice.
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London Borough of Wandsworth (25 005 298)
Statement Closed after initial enquiries Parking and other penalties 21-Sep-2025
Summary: We will not investigate Mr X’s complaint about a Council decision that it will not renew his parking permit. It is unlikely we could add to the Council’s investigation or reach a different outcome.
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Surrey County Council (25 003 585)
Statement Upheld Special educational needs 21-Sep-2025
Summary: We will not investigate Miss X’s complaint about missed Special Educational Needs provision. This is because we could not add to the investigation carried out by the Council. We cannot investigate the contents of a final Education Health and Care plan issued by the Council because Miss X has used her right of appeal to a tribunal.
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London Borough of Hammersmith & Fulham (25 003 975)
Statement Closed after initial enquiries Other 21-Sep-2025
Summary: Mr X disagreed with the Council’s summary of his complaint. He asked us to investigate instead. We will not investigate Mr X’s complaint because the Council is willing to investigate and there is no evidence of fault in its complaint handling to justify our involvement.
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London Borough of Lewisham (25 004 197)
Statement Closed after initial enquiries Other 21-Sep-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s processing of a Home Repairs grant application in 2023. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mrs X could not have complained to us sooner.
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Leeds City Council (25 004 435)
Statement Closed after initial enquiries Special educational needs 21-Sep-2025
Summary: We will not investigate Miss X’s complaint about Education Health and Care Plan delays because we are unlikely to achieve a significantly different remedy. It is reasonable to expect her to appeal to the Tribunal a dispute over which is the suitable school for home to school transport purposes.
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London Borough of Newham (24 018 863)
Statement Upheld Homelessness 21-Sep-2025
Summary: Mr X complains the Council failed to provide him with interim accommodation when he made a second homelessness application in July 2024. The Council was at fault for ending interim accommodation too early after Mr X made a homelessness application in July 2024. It also delayed in completing his review request. This left Mr X homeless and caused avoidable distress and uncertainty. The Council will apologise, make a financial payment, and remind staff of the correct legal duties.
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Surrey County Council (24 019 139)
Statement Upheld Alternative provision 21-Sep-2025
Summary: The Council failed to consult sufficient school placements for Ms X’s child, Y, when they stopped attending school. The Council also failed to properly consider whether the alternative provision it offered Y was reasonably accessible to them and failed to ensure Y received key therapies in their Education, Health and Care Plan. The Council’s faults have caused Y and Ms X uncertainty and caused Y to avoidably miss out on special educational provision for eleven months. The Council has paid Ms X £3,250 to recognise the injustice caused by these faults. We have also recommended that the Council make service improvements.