Decision search
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Statement Upheld Looked after children 14-Oct-2025
Summary: Mr X complained about the way the Council dealt with his complaints about his care under the children’s statutory complaints procedure. We have found fault by the Council, causing injustice, in failing to: properly consider all of Mr X’s concerns and time limits for accepting them; and convene a panel review. To remedy the injustice the Council has agreed to: apologise; make a payment to reflect the upset and uncertainty caused; properly consider the concerns not yet investigated, decide whether these should now be investigated under the statutory procedure and if so, a way forward; and if not, convene a panel review now for the current stage two investigation.
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Devon County Council (25 005 133)
Statement Closed after initial enquiries Domiciliary care 14-Oct-2025
Summary: We will not investigate Ms X’s complaint about the Occupational Therapist (OT) assigned to her mother, Ms M. We have already considered these matters and determined they are inseparable from matters considered by the Courts. We will also not investigate Ms X’s complaint the Council refused to change Ms M’s social worker. The Council has already assigned a new social worker to her. Further investigation would achieve nothing more.
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Statement Closed after initial enquiries Child protection 14-Oct-2025
Summary: We cannot investigate some of Ms X’s complaint about the Council’s actions regarding her children who are in foster care because the matters relate to decisions made by a court. We will not investigate the remainder because there is insufficient evidence of fault, and we cannot achieve the outcome Ms X wants.
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London Borough of Haringey (25 005 337)
Statement Closed after initial enquiries Allocations 14-Oct-2025
Summary: We will not investigate this complaint about the Council’s lack of response to Mr X’s complaint about his unsuitable housing. This is because we could not add to the investigation already carried out by the Council.
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Barnsley Metropolitan Borough Council (25 005 432)
Statement Closed after initial enquiries Special educational needs 14-Oct-2025
Summary: We will not investigate this complaint about the Council taking Mrs X’s child off the school roll, then failing to provide alternative provision. This is because some of the complaint is late without good reason, and Mrs X used her right of appeal to the SEND Tribunal for the other parts.
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West Northamptonshire Council (25 005 694)
Statement Closed after initial enquiries Highway repair and maintenance 14-Oct-2025
Summary: We will not investigate this complaint about highway maintenance, particularly blocked gullies. The complainant has not suffered a significant injustice as a result of the alleged fault, and it is reasonable to expect him to use the alternative court remedy to address his highway maintenance concerns.
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Wyre Forest District Council (25 005 814)
Statement Closed after initial enquiries Noise 14-Oct-2025
Summary: We will not investigate this complaint about the Council’s failure to properly respond to Mrs X’s reports of noise nuisance. This is because there is not enough evidence of fault to justify investigating.
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Suffolk County Council (25 002 207)
Statement Closed after initial enquiries Other 14-Oct-2025
Summary: We will not investigate this complaint about the Council’s comments on a planning application because they did not affect the outcome or cause the complainant significant injustice.
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West Northamptonshire Council (25 003 349)
Statement Closed after initial enquiries Rights of way 14-Oct-2025
Summary: We will not investigate Ms X’s complaint about the Council’s response to her reports of obstructive parking in her road. There is insufficient evidence of fault and we could not achieve what she wants. If Ms X considers the Council’s position to be unlawful, this is better considered by a court.
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Herefordshire Council (25 003 516)
Statement Closed after initial enquiries Assessment and care plan 14-Oct-2025
Summary: We will not investigate this complaint about the Council refusing a reasonable adjustment under the Equality Act 2010. There is not enough evidence of fault. The Council considered the request, explained its reason to refuse, and offered an alternative. The Ombudsman cannot decide the Council has breached the Equality Act, the complainant can make a claim of disability discrimination to court.