Decision search
Your search has 52233 results
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Bracknell Forest Council (24 021 009)
Statement Closed after initial enquiries Council tax 27-Mar-2025
Summary: We will not investigate this complaint about council tax exemption. It is reasonable to expect Miss X to have appealed to the Valuation Tribunal.
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Bolsover District Council (24 021 039)
Statement Closed after initial enquiries Land 27-Mar-2025
Summary: We will not investigate Mr X’s complaint about the Council’s actions relating to land ownership. Mr X has an alternative legal remedy and under the circumstances of his claim, it would be reasonable to expect him to use this alternative remedy.
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Police & Crime Commissioner for the Metropolitan Police (24 021 097)
Statement Closed after initial enquiries Other 27-Mar-2025
Summary: We cannot investigate this complaint because the law says we cannot investigate the actions of the police in connection with the investigation or prevention of crime.
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London Borough of Lambeth (24 021 174)
Statement Closed after initial enquiries Other 27-Mar-2025
Summary: We will not investigate this complaint about how the Council dealt with the complainant’s request for information. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate as this is a matter best dealt with by the Information Commissioner’s Office.
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Barnsley Metropolitan Borough Council (24 021 511)
Statement Closed after initial enquiries Refuse and recycling 27-Mar-2025
Summary: We will not investigate this complaint about alleged damage caused by the Council to the complainant’s household waste bin. This is because we do not consider the alledged fault has caused a significant enough injustice to warrant our involvement. Further, it would be reasonable for the complainant to seek to resolve the dispute through the courts or by the Council’s insurers.
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Brighton & Hove City Council (24 021 621)
Statement Closed after initial enquiries Council tax support 27-Mar-2025
Summary: We will not investigate Mr X’s complaint about the Council refusing his application for council tax reduction. This is because Mr X could reasonably have used his right to appeal to the Valuation Tribunal.
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Buckinghamshire Council (24 021 745)
Statement Closed after initial enquiries Parking and other penalties 27-Mar-2025
Summary: We cannot by law investigate this complaint about the Council issuing the complainant a penalty charge notice. This is because the complainant has appealed the notice to the Traffic Penalty Tribunal. The law says we have no jurisdiction to investigate in these circumstances.
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Lancashire County Council (24 022 747)
Statement Closed after initial enquiries Parking and other penalties 27-Mar-2025
Summary: We will not investigate Mr B’s complaint about a Penalty Charge Notice. This is because it was reasonable for Mr B to put in an appeal to the Traffic Penalty Tribunal.
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Hampshire County Council (24 003 218)
Statement Upheld Special educational needs 27-Mar-2025
Summary: Mrs P complained the Council did not make arrangements to receive alternative provision when her daughter’s attendance at school deteriorated. We do not consider the Council was at fault for its decision not to arrange alternative provision, but we find fault for the Council’s extensive delays in responding to Mrs P and for arranging a meeting it had promised, which caused distress, frustration and uncertainty. The Council has agreed to apologise and offer a financial remedy to reflect this.
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Statement Upheld Special educational needs 27-Mar-2025
Summary: Mrs X complained the Council failed to provide appropriate education for her child, Y and delayed issuing him with a final Education Health and Care Plan. She also complained its communication with her was poor. We found fault by the Council on all parts of Mrs X’s complaint. As a result Y missed education he was entitled to, and he and Mrs X were caused distress, frustration and put to avoidable time and trouble. The Council agreed to apologise and make a payment to Mrs X and Y in recognition of the injustice caused to them.