Decision search
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Statement Closed after initial enquiries Allocations 26-Mar-2025
Summary: We will not investigate this complaint about how the Council awarded Miss X’s priority band for social housing because further investigation would not lead to a different outcome. There is not enough evidence of fault in how the Council made its decision, so we cannot question the outcome.
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North East Lincolnshire Council (24 018 111)
Statement Closed after initial enquiries Child protection 26-Mar-2025
Summary: We cannot investigate this complaint about the Council’s actions in respect of Mr X and his children between 2021 and 2024. The matters he complained of are closely related to matters that were or could reasonably have been mentioned during family court proceedings. A legal bar prevents us investigating them. We cannot investigate how the Council dealt with Mr X’s complaint as it concerns matters we are legally prevented from investigating.
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Royal Borough of Kensington & Chelsea (24 018 142)
Statement Closed after initial enquiries Other 26-Mar-2025
Summary: We will not investigate Mr X’s complaint about fees the Council charged for a s106 legal agreement. There is not enough evidence of fault causing injustice.
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Sefton Metropolitan Borough Council (24 018 242)
Statement Closed after initial enquiries Residential care 26-Mar-2025
Summary: We will not investigate this complaint about adult safeguarding. It would be reasonable to allow the Council to conclude its safeguarding investigation.
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Westminster City Council (24 018 254)
Statement Closed after initial enquiries Parking and other penalties 26-Mar-2025
Summary: We will not investigate this complaint about enforcement agents clamping a vehicle the person says was displaying a Blue Badge. Further investigation would not lead to a different outcome as there is nothing more we could achieve.
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Test Valley Borough Council (24 018 279)
Statement Closed after initial enquiries Other 26-Mar-2025
Summary: We will not investigate this complaint about liability for business rates which the Council is seeking to recover from the complainant. The law prevents us from considering the conduct of the court action the Council took, it is not fault for the Council to recover rates in accordance with the Valuation Office Agency’s rates listing, and the complainant can reasonably take court action if he believes the Council’s demands are wrong.
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London Borough of Camden (24 018 342)
Statement Closed after initial enquiries Homelessness 26-Mar-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s assessment of a homelessness application and provision of interim accommodation. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Ms X could not have complained to us sooner.
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Essex County Council (24 018 359)
Statement Upheld Special educational needs 26-Mar-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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London Borough of Hackney (24 018 414)
Statement Closed after initial enquiries Council tax 26-Mar-2025
Summary: We will not investigate Mr X’s complaint about his council tax repayment. This is because there is not enough evidence of fault to justify investigating and further investigation would not lead to a different outcome.
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Essex County Council (24 018 492)
Statement Upheld Special educational needs 26-Mar-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.