Decision search
Your search has 56921 results
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Southend-on-Sea City Council (25 020 192)
Statement Closed after initial enquiries Private housing 06-Mar-2026
Summary: We will not investigate this complaint about the Council failing to provide the complainant with information about disrepair at their privately rented accommodation. This is because this complaint relates to a subject access request and is therefore better dealt with by the Information Commissioner’s Office.
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Stockport Metropolitan Borough Council (25 021 069)
Statement Closed after initial enquiries Safeguarding 06-Mar-2026
Summary: We will not investigate Miss X’s complaint about the Council allowing an estranged relative to contact her mother. This is because there is insufficient evidence of fault by the Council and there is another body better placed to consider parts of the complaint.
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London Borough of Ealing (25 021 456)
Statement Closed after initial enquiries Transport 06-Mar-2026
Summary: We will not investigate this complaint about Miss X’s Blue Badge application because there is not enough evidence of fault in the Council’s decision to justify an investigation.
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Wiltshire Council (25 026 258)
Statement Closed after initial enquiries Councillor conduct and standards 06-Mar-2026
Summary: We will not investigate how the Council handled Mr X’s complaint about member conduct as it is unlikely we will find fault by the Council.
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Essex County Council (25 027 746)
Statement Closed after initial enquiries Highway repair and maintenance 06-Mar-2026
Summary: We will not investigate Mr B’s complaint that the Council is taking too long to re-surface two roads which are in a dangerous condition. This is because it is unlikely an investigation would achieve a meaningful outcome.
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Royal Borough of Kingston upon Thames (25 028 652)
Statement Closed after initial enquiries Highway repair and maintenance 06-Mar-2026
Summary: We will not investigate Miss B’s complaint that her car was damaged by a broken drain cover which the Council had failed to repair. This is because it is reasonable for Miss B to pursue her compensation claim at court.
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Lincolnshire County Council (25 001 103)
Statement Upheld Special educational needs 05-Mar-2026
Summary: The Council was at fault for not ensuring that it met its commitment to ensure Mrs X’s child Y had a suitable interim educational provision in place after their placement at an alternative provision ended. It will apologise and make a symbolic payment to Mrs X to recognise the avoidable frustration and impact on Mrs X and Y caused by its fault.
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Birmingham City Council (25 003 414)
Statement Upheld Residential care 05-Mar-2026
Summary: The Care Home met Ms X’s mother’s, Ms Y’s, care and support needs. The Care Home was at fault for poor communication with the family which it has already accepted in its complaint response and has apologised to the family.
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Leicestershire County Council (25 003 623)
Statement Closed after initial enquiries Safeguarding 05-Mar-2026
Summary: We will not investigate this complaint about the way the Council managed its safeguarding enquiries. Some parts of the complaint are late and there is no good reason for the delay in bring these matters to us. We could not achieve a different outcome by investigating the remaining parts of the complaint.
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London Borough of Lewisham (25 003 733)
Statement Not upheld Assessment and care plan 05-Mar-2026
Summary: Ms X complained the Council failed to ensure continuity of her care and support when she moved to another local authority area. We find no fault in the Council’s actions.