Decision search
Your search has 56921 results
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East Riding of Yorkshire Council (25 005 309)
Statement Upheld Special educational needs 06-Mar-2026
Summary: The Council has failed to pay all outstanding education and transport direct payments to Ms X. This is fault and has caused unnecessary time and trouble and financial loss to Ms X. The Council has agreed to rectify the missed payments.
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Knowsley Metropolitan Borough Council (25 005 771)
Statement Not upheld Residential care 06-Mar-2026
Summary: Ms X complained about the quality of care Mrs Y received while resident in a care home. We do not find the Council at fault.
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Statement Upheld Special educational needs 06-Mar-2026
Summary: Mr X complained about the Council’s actions with how it handled his child’s special educational needs and legal paperwork since they moved into its area. We found the Council at fault for how it dealt with the plan transfer and how it carried out annual review processes with a lack of outcomes or timely decisions made. This caused significant frustration, uncertainty and distress for Mr X, his child and the family. The Council has agreed to apologise and make a symbolic payment to remedy the injustice caused.
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Barchester Healthcare Homes Limited (25 007 906)
Statement Upheld Residential care 06-Mar-2026
Summary: Mr X complains about the actions of Bamfield Lodge following the death of his late mother, Mrs Y. The care provider has already upheld some parts of Mr X’s complaint and provided a remedy. We do not find any further fault and the remedy already provided is proportionate.
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East Devon District Council (25 008 101)
Statement Not upheld Planning applications 06-Mar-2026
Summary: Mr X complained about the way the Council decided on a discharge of conditions application for a development near to his home. We do not find fault with the process the Council followed to make its decision.
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London Borough of Haringey (25 008 127)
Statement Closed after initial enquiries Council tax 06-Mar-2026
Summary: We will not investigate this complaint about Council tax recovery action as any outstanding injustice caused to the complainant is not sufficient to warrant our further involvement.
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Bournemouth, Christchurch and Poole Council (25 009 126)
Statement Closed after initial enquiries Enforcement 06-Mar-2026
Summary: We will not investigate Mr & Mrs X’s complaint about the Council’s decision not to make their neighbour install obscure glazing to the front of his property. Planning permission for the glazing was granted by the Planning Inspector. The law says we cannot investigate actions of the Planning Inspector. They also complain the Council refuses to act against their neighbours’ intrusive lighting. We have not seen enough evidence of fault in the Council’s actions to warrant an investigation.
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London Borough of Tower Hamlets (25 009 550)
Statement Not upheld Licensing 06-Mar-2026
Summary: Mr X complained the Council revoked his street trading licence without giving him a right of reply. The Council used its professional judgement to revoke the licence and there is no evidence of fault in that process. The Council’s legal department dealt with Mr X’s representations about this matter which is appropriate as Mr X indicated he would take legal action.
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Warrington Council (25 009 693)
Statement Closed after initial enquiries Councillor conduct and standards 06-Mar-2026
Summary: We will not investigate this complaint about how the Council considered a complaint about a Parish Council and Parish Councillors. There is not enough evidence of fault to justify an investigation. We cannot investigate the actions of Parish Councils.
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Manchester City Council (25 011 652)
Statement Closed after initial enquiries Assessment and care plan 06-Mar-2026
Summary: We will not investigate Miss X’s complaint about the care and support provided to her by Manchester City Council. This is because we are satisfied the Council is taking appropriate action to deal with Miss X’s concerns and that an investigation by the Ombudsmen would be unlikely to find fault.