What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

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  • Calderdale Metropolitan Borough Council (25 023 059)

    Statement Upheld Parking and other penalties 01-Jul-2026

    Summary: We will not investigate this complaint about the Council’s handling of an application for a resident parking permit. This is because there is not enough evidence of significant injustice and further investigation would not lead to a different outcome

  • Birmingham City Council (25 023 376)

    Statement Closed after initial enquiries Parking and other penalties 01-Jul-2026

    Summary: We will not investigate Mrs X’s complaint about how the Council handled her dropped kerb application. This is because further investigation would not lead to a different outcome.

  • London Borough of Haringey (25 022 135)

    Statement Closed after initial enquiries Child protection 01-Jul-2026

    Summary: We will not investigate Mr X’s complaint. We are unlikely to find fault in the way the Council has approached his Children Act statutory complaint. It is reasonable to expect Mr X to complete that process.

  • Rotherham Metropolitan Borough Council (25 022 272)

    Statement Closed after initial enquiries Friends and family carers 01-Jul-2026

    Summary: We will not investigate this complaint about Special Guardianship Order allowance payments because we cannot achieve the outcome the complainant wants.

  • London Borough of Waltham Forest (25 022 376)

    Statement Upheld Noise 01-Jul-2026

    Summary: We have upheld Miss X’s complaint about how the Council handled her noise complaint. The Council have agreed to a suitable remedy.

  • Isle of Wight Council (25 022 676)

    Statement Closed after initial enquiries Child protection 01-Jul-2026

    Summary: We will not investigate this complaint about actions the Council took as part of a child protection process. This is because there is insufficient evidence of fault on the Council’s part causing injustice to the complainant.

  • Telford & Wrekin Council (25 022 778)

    Statement Closed after initial enquiries Special educational needs 01-Jul-2026

    Summary: We will not investigate this complaint about payments for special educational needs provisions. Part of the complaint is late, and the Council has offered a suitable remedy for the rest of the complaint.

  • London Borough of Wandsworth (25 023 656)

    Statement Closed after initial enquiries Homelessness 01-Jul-2026

    Summary: We will not investigate Miss X’s complaint about her housing. The Council has already investigated and provided a remedy for the delay in processing her homelessness application, and we could not achieve any worthwhile additional outcome by investigating this matter further. It is reasonable for Miss X to use her statutory rights to appeal the Council’s decisions about the suitability of accommodation and discharging its main housing duty.

  • Buckinghamshire Council (25 023 938)

    Statement Closed after initial enquiries Refuse and recycling 01-Jul-2026

    Summary: We will not investigate this complaint about the Council’s change in waste collection because there is not enough evidence of fault to justify investigating.

  • Surrey County Council (25 023 037)

    Statement Closed after initial enquiries School transport 01-Jul-2026

    Summary: We will not investigate this complaint about the Council’s decision to refuse the complainant’s application and appeal for school transport for her son. This is because there is insufficient evidence of fault on the Council’s part to warrant investigation.

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