What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

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  • Wirral Metropolitan Borough Council (26 004 426)

    Statement Closed after initial enquiries Assessment and care plan 01-Jul-2026

    Summary: We cannot investigate Mr X’s complaint alleging that he is being prevented from having contact with his relative. This is because it concerns matters arising from a decision made by a court.

  • Tewkesbury Borough Council (25 023 994)

    Statement Closed after initial enquiries Disabled facilities grants 01-Jul-2026

    Summary: We will not investigate this complaint about how the Council carried out adaptations to Ms X’s home that it funded by a Disabled Facilities Grant. This is because there is not enough evidence of fault to warrant our involvement.

  • London Borough of Camden (25 025 340)

    Statement Closed after initial enquiries Trees 01-Jul-2026

    Summary: We cannot investigate Mr X’s complaint about a tree outside his home, which he says has encroached onto his property and caused damage. It is reasonable for Mr X to pursue any claim for costs through the courts.

  • Hertfordshire County Council (25 028 294)

    Statement Closed after initial enquiries Parking and other penalties 01-Jul-2026

    Summary: We will not investigate this complaint about the Council not fairly considering Mrs X’s appeal against the refusal of her dropped kerb application. This is because any injustice is not significant enough to justify our involvement, and in any event there is insufficient evidence of fault.

  • Bournemouth, Christchurch and Poole Council (25 028 526)

    Statement Closed after initial enquiries Trees 01-Jul-2026

    Summary: We will not investigate Miss X’s complaint about a Council tree outside her home, which she says has damaged her property. This is because it is reasonable for Miss X to pursue any claim for compensation through the court.

  • Kent County Council (26 006 508)

    Statement Closed after initial enquiries School admissions 01-Jul-2026

    Summary: We will not investigate Miss X’s complaint about the Council’s school’s admissions appeal panel refusing her appeal. It is unlikely we would find fault which caused Miss X to lose out on a school place.

  • Transport for London (26 007 722)

    Statement Closed after initial enquiries Parking and other penalties 01-Jul-2026

    Summary: We will not investigate this complaint about a penalty charge notice issued by Transport for London. This is because there is not enough evidence of fault by the Authority and it is unlikely investigation would achieve any worthwhile outcome for Mr X.

  • North Tyneside Metropolitan Borough Council (26 007 980)

    Statement Closed after initial enquiries Trees 01-Jul-2026

    Summary: We will not investigate Ms B’s complaint about the Council’s refusal to pay compensation after a tree fell on her vehicle. This is because it is reasonable for Ms B to pursue her compensation claim at court.

  • Birmingham City Council (25 026 603)

    Statement Upheld Homelessness 01-Jul-2026

    Summary: We have upheld Mr X’s complaint about the Council’s handling of his request for a review of its decision to refuse his housing register application. The Council has agreed to carry out the review it should have completed in September 2025, treating the review request as made in time. This is a proportionate remedy for the injustice caused.

  • Luton Borough Council (25 027 301)

    Statement Closed after initial enquiries Fostering 01-Jul-2026

    Summary: We will not investigate this complaint about Mr X’s claim for reimbursement for damage caused by a foster child. This is because he can make an insurance claim and if needed to a court.

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