Decision search
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Staffordshire County Council (25 027 842)
Statement Closed after initial enquiries Charging 01-Jul-2026
Summary: We will not investigate this complaint about how the Council assessed Ms X’s finances to calculate her contributions to the cost of her care. There is insufficient evidence of fault by the Council in how it calculated her contribution. Any fault due to delay in the Council reassessing Ms X’s finances did not cause her an injustice.
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Statement Upheld Charging 01-Jul-2026
Summary: Mrs X complained on behalf of her late mother, Mrs Y, about the care she received from the Care Provider. We found it at fault for failing to provide Mrs Y with her prescribed medication and for poor record keeping. The Care Provider has apologised and issued a partial refund. It has also agreed to make a symbolic payment and review its procedures. Together, these actions are a suitable remedy.
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London Borough of Islington (25 015 297)
Statement Upheld Homelessness 01-Jul-2026
Summary: The Council was at fault, it delayed making a decision on Mr X’s housing application by more than 15 months, failed to address Mr X’s concerns about officer conduct in its complaint responses and failed to respond to Mr X’s requests for support to make rent payments. The Council’s failures caused Mr X uncertainty and avoidable distress. The Council agreed to apologise, make a payment to Mr X to remedy the injustice caused. The Council agreed to make a service improvement.
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London Borough of Southwark (25 015 923)
Statement Closed after initial enquiries Homelessness 01-Jul-2026
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her homelessness applications. Her complaint about the period 2023-4 is late and there are no good reasons to decide to investigate now. There is insufficient evidence of fault in the period October to November 2025 to justify our involvement.
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Herefordshire Council (25 010 592)
Statement Closed after initial enquiries Councillor conduct and standards 01-Jul-2026
Summary: We will not investigate Mr X’s complaint about how the Council decided not to appoint Mr X to the school admissions appeals panel or allow him to attend the training for the role. This is because there is not enough evidence of fault to justify an investigation by the Ombudsman.
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Leeds City Council (25 017 516)
Statement Closed after initial enquiries Antisocial behaviour 01-Jul-2026
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s reports of antisocial behaviour. The complaint is late and there are no good reasons for us to investigate it now.
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London Borough of Camden (25 019 995)
Statement Closed after initial enquiries Residential care 01-Jul-2026
Summary: Mrs X complains about her mother, Ms Y’s, residential care which is funded by the London Borough of Camden and NHS West and North London ICB. We will not consider Mrs X’s complaint at this time. There are ongoing proceedings in the Court of Protection in relation to key aspects of Ms Y’s care. It would not be appropriate for us to consider her complaint further until the Court's proceedings have concluded.
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NHS West and North London ICB - North Central (25 019 995a)
Statement Closed after initial enquiries Mental health services 01-Jul-2026
Summary: Mrs X complains about her mother, Ms Y’s, residential care which is funded by the London Borough of Camden and NHS West and North London ICB. We will not consider Mrs X’s complaint at this time. There are ongoing proceedings in the Court of Protection in relation to key aspects of Ms Y’s care. It would not be appropriate for us to consider her complaint further until the Court's proceedings have concluded.
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Central Bedfordshire Council (25 021 855)
Statement Closed after initial enquiries Councillor conduct and standards 01-Jul-2026
Summary: We will not investigate Ms X’s complaint about a councillor’s conduct. There is insufficient evidence of fault of how the Council has considered the matter to warrant an investigation.
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Swindon Borough Council (25 021 932)
Statement Closed after initial enquiries Child protection 01-Jul-2026
Summary: We will not investigate Miss X’s complaint about the Council’s children’s services involvement with her children. There is insufficient evidence of fault to warrant an investigation.