Decision search
Your search has 354 results
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London Borough of Harrow (25 007 180)
Statement Closed after initial enquiries Highway repair and maintenance 22-Sep-2025
Summary: We will not investigate this complaint about damage to Mr X’s vehicle which he says results from lack of maintenance of the roads in the area. This is because it is reasonable to expect Mr X to use his right to go to court about the matter.
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London Borough of Harrow (25 002 500)
Statement Closed after initial enquiries Safeguarding 17-Sep-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of a safeguarding referral because there is insufficient evidence of fault causing sufficient injustice to justify our involvement.
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London Borough of Harrow (24 013 880)
Statement Upheld Homelessness 03-Sep-2025
Summary: Miss Y complained about the way the Council dealt with her homelessness and housing applications following the service of a section 21 notice by her landlord. We have found fault, causing injustice, by the Council in: failing to properly consider whether it was reasonable for Miss Y to remain in her accommodation, and its duty to provide her with interim or temporary accommodation following the issue of court action in September 2023; failing to properly consider, before June 2024, whether it should end the prevention duty and accept the relief duty; and its communication failures and failure to review her Personal Housing Plan. The Council has agreed to remedy this injustice by: apologising to Miss Y; making a payment to reflect the upset caused; and service improvements.
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London Borough of Harrow (25 001 880)
Statement Closed after initial enquiries Other 03-Sep-2025
Summary: We will not investigate this complaint about the Council’s decision to recover the costs of damage which it says was caused to temporary accommodation during Mrs X’s tenancy. It is not our role to determine the outcome of a claim for damages. The courts are better placed to decide legal disputes.
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London Borough of Harrow (25 004 304)
Statement Closed after initial enquiries Refuse and recycling 03-Sep-2025
Summary: We will not investigate Miss X’s complaint, brought by Ms Y, about the Council’s charges to Miss X for an unused garden waste service. There is not enough evidence of fault by the Council to justify us investigating.
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London Borough of Harrow (24 017 994)
Statement Closed after initial enquiries Homelessness 02-Sep-2025
Summary: We will not investigate this complaint about the Council’s failure to provide accommodation when it considered Mr X’s homelessness applications. There is insufficient evidence of fault which would warrant an investigation.
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London Borough of Harrow (24 022 958)
Statement Upheld Assessment and care plan 18-Aug-2025
Summary: We will not investigate this complaint about how the Council arranged for a charity to manage Ms X finances several years ago and about delays in responding to her request to end her home care package in 2023. Ms X’s complaint about the management of her finances is late and she could have complained about this sooner. In response to our suggestion, the Council agreed to refund the contributions Ms X paid during the delays, and to apologise and make a symbolic payment to recognise the distress it caused her. This is a suitable remedy for the injustice.
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London Borough of Harrow (24 015 889)
Statement Not upheld Safeguarding 14-Aug-2025
Summary: Mrs X complained the Council failed to safeguard her mother, Ms Y, who currently lives in sheltered accommodation. Mrs X said the Council did not properly consider whether Ms Y was able to make decisions about where she wanted to live and her care and support needs. We ended our investigation as the Council had investigated the concerns and offered an appropriate remedy for the distress and frustration caused by the faults identified. It would be unlikely to achieve anything more with a further investigation. In addition, the Council has not had the opportunity to consider Mrs X’s new complaints.
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London Borough of Harrow (24 017 004)
Statement Closed after initial enquiries Antisocial behaviour 03-Aug-2025
Summary: We will not investigate Mr X’s complaint about antisocial behaviour and environmental concerns in his area. Part of the complaint is late. There is insufficient evidence of fault in the Council’s recent actions to warrant an investigation.
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London Borough of Harrow (25 001 797)
Statement Closed after initial enquiries Other 31-Jul-2025
Summary: We will not investigate this complaint about the Council’s actions relating to a volunteer group. We have not seen enough evidence of fault in the Council’s actions to warrant our involvement.