Decision search
Your search has 346 results
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London Borough of Harrow (25 006 220)
Statement Closed after initial enquiries Allocations 21-Jul-2025
Summary: We will not investigate Miss C’s complaint about the Council’s handling of her housing application. This is because the information indicates the Council has assessed Miss C’s priority in line with the Council’s housing allocations scheme. The Council has apologised for providing wrong information to Miss C. This was a suitable response and an investigation is not justified.
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London Borough of Harrow (25 006 145)
Statement Closed after initial enquiries Councillor conduct and standards 17-Jul-2025
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of two councillors. This is because we are unlikely to find fault in how the Council investigated his complaint.
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London Borough of Harrow (24 012 853)
Statement Not upheld Disabled children 14-Jul-2025
Summary: We have found no fault with how the Council handled Mrs X’s son’s blue badge application. It followed the correct procedure as required by the Department for Transport’s guidance.
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London Borough of Harrow (25 002 473)
Statement Closed after initial enquiries Transport 14-Jul-2025
Summary: We will not investigate this complaint about an unsuccessful application for a blue badge. This is because there is insufficient evidence of fault by the Council.
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London Borough of Harrow (24 022 000)
Report Upheld Other 07-Jul-2025
Summary: Mr X complained the Council had not taken action to ensure that he and his wife have the respite care for their child that the family is entitled to. Mr X said this caused him and his family distress, worry, uncertainty, and frustration. The Council failed to investigate the complaints under the children’s service statutory complaints procedure following our earlier recommendation, and failed to respond to us when we asked the reasons why. We therefore have concerns about the Council’s governance arrangements to administer the statutory children’s complaints procedure.
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London Borough of Harrow (25 000 144)
Statement Closed after initial enquiries Transport 01-Jul-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to not issue her a Blue Badge. There is not enough evidence of fault in the Council’s decision-making process to warrant an investigation.
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London Borough of Harrow (25 000 745)
Statement Closed after initial enquiries Other 29-Jun-2025
Summary: We will not investigate this complaint about how the Council determined who owned two storage containers. This is because there is insufficient evidence of fault by the Council, and because the courts are better placed to consider the matter.
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London Borough of Harrow (25 004 913)
Statement Closed after initial enquiries Allocations 25-Jun-2025
Summary: We will not investigate Ms X’s complaint about the Council’s refusal to transfer her to another property. This is because there is insufficient evidence of fault.
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London Borough of Harrow (24 007 307)
Statement Upheld Allocations 22-Jun-2025
Summary: Mr X complained about how the Council handled his housing application. The Council failed to properly consider its homelessness duties to Mr X, or his priority for social housing under its allocation policy. This fault meant Mr X and his family lived in unsuitable accommodation for eighteen months longer than they needed to. The Council agreed to apologise, make a direct offer to Mr X of its next suitable available property, and pay a financial remedy. It will also provide an update on its backlog of housing priority decisions, issue reminders to its staff, and produce an action plan to prevent recurrence of the same fault.
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London Borough of Harrow (24 023 389)
Statement Closed after initial enquiries Transport 22-Jun-2025
Summary: We will not investigate this complaint about an unsuccessful application for a blue badge. There is not enough evidence of fault.