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Decision reason: Closed after initial enquiries Not upheld Upheld

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Kirklees Metropolitan Borough Council (24 019 228)

Statement Closed after initial enquiries Antisocial behaviour 13-Apr-2025

Summary: We will not investigate this complaint about how the Council dealt with reports of a light nuisance. This is because there is insufficient evidence of fault.
Brighton & Hove City Council (24 019 244)

Statement Closed after initial enquiries School admissions 13-Apr-2025

Summary: We will not investigate this complaint about the Council’s consultation into changes to its school admission arrangements. This is because there is not enough evidence of fault by the Council.
Warrington Council (24 019 566)

Statement Closed after initial enquiries Transport 13-Apr-2025

Summary: We will not investigate this complaint about an unsuccessful application for a blue badge. This is because there is insufficient evidence of fault by the Council.
Durham County Council (24 019 574)

Statement Upheld Refuse and recycling 13-Apr-2025

Summary: We will not investigate Mr X’s complaint about the Council failing to carry out refuse collection on his street. This is because an investigation is unlikely to add to that already carried out by the Council or lead to a different outcome.
London Borough of Brent (24 019 716)

Statement Closed after initial enquiries Private housing 13-Apr-2025

Summary: We will not investigate this complaint about the Council’s refusal to pay a private landlord for rent arrears and property damage caused by a tenant placed there by an agency. It was reasonable for Mrs X to seek a remedy against the tenant and the agency in the courts for the breaches of an assured shorthold tenancy agreement.
London Borough of Ealing (24 019 779)

Statement Closed after initial enquiries Allocations 13-Apr-2025

Summary: We will not exercise discretion to investigate this complaint about the Council removing Mr X’s housing application from the housing register. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
Bracknell Forest Council (24 019 874)

Statement Closed after initial enquiries Special educational needs 13-Apr-2025

Summary: We will not investigate this complaint about poor communication from the Council. This is because this alone has not caused Mrs X a significant enough injustice to justify our involvement.
London Borough of Ealing (24 019 929)

Statement Closed after initial enquiries Council tax 13-Apr-2025

Summary: We will not investigate this council tax complaint about an alleged delay by the Council in processing the complainant’s report that he was moving. This is because there is insufficient evidence of fault by the Council.
Hampshire County Council (24 019 935)

Statement Closed after initial enquiries Fostering 13-Apr-2025

Summary: We will not investigate this complaint that the Council was at fault in ceasing the complainant’s foster care payments. This is because investigation would not add anything significant to the response the Council has already made, or lead to a different outcome.
Manchester City Council (24 020 130)

Statement Closed after initial enquiries Refuse and recycling 13-Apr-2025

Summary: We will not investigate Mr X’s complaint about overflowing communal bins. This is because further investigation would not lead to a different outcome.

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