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Decision reason: Closed after initial enquiries Not upheld Upheld

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Epping Forest District Council (24 019 048)

Statement Closed after initial enquiries Noise 22-Apr-2025

Summary: We will not investigate Ms X’s complaint about how the Council dealt with a noise nuisance from a neighbouring business. This is because the complaint is made late, and I see no good reason why it could not have been made sooner.
High Peak Borough Council (24 019 074)

Statement Closed after initial enquiries Land 22-Apr-2025

Summary: We will not investigate this complaint about issues related to the Council’s attempts to acquire land from the complaint. This is primarily because it is reasonable to expect the complainant to have contacted us sooner, and to continue to raise his freedom of information concerns with the Information Commissioner. We also could not achieve a worthwhile outcome for the complainant in relation to the Council’s handling of the negotiation process.
London Borough of Havering (24 019 120)

Statement Closed after initial enquiries Safeguarding 22-Apr-2025

Summary: We will not investigate this complaint about how the Council dealt with Mr X’s concerns raised with the Safeguarding Unit. This is because we are unlikely to find evidence of fault.
Bournemouth, Christchurch and Poole Council (24 019 282)

Statement Closed after initial enquiries Safeguarding 22-Apr-2025

Summary: We will not investigate Mrs X’s complaint alleging the Council failed to protect her late relative from financial abuse and coercive behaviour. This is because the complaint is late and there are no good reasons for us to investigate.
Dorset Council (24 019 357)

Statement Closed after initial enquiries Other 22-Apr-2025

Summary: We will not investigate this complaint about the actions of a carer employed by the Care Provider. We could not achieve the outcome Miss X seeks from complaining.
North Yorkshire Council (24 020 845)

Statement Closed after initial enquiries Other 22-Apr-2025

Summary: We will not investigate this complaint about the Council’s refusal to accept a complaint about alleged bullying of Mrs X’s child. There is not enough evidence of fault to warrant our further involvement.
Northumberland County Council (24 020 983)

Statement Closed after initial enquiries Planning applications 22-Apr-2025

Summary: We will not investigate this complaint about a planning permission for a summer house because there is no evidence of fault by the Council.
Westminster City Council (24 021 075)

Statement Closed after initial enquiries Parking and other penalties 22-Apr-2025

Summary: We will not investigate this complaint about damage Mrs X says the Council caused to her vehicle. The matter is best dealt with as an insurance claim, ultimately through the courts if necessary.
Hertfordshire County Council (24 021 095)

Statement Closed after initial enquiries Child protection 22-Apr-2025

Summary: We will not investigate this complaint about the Council’s decision to commence care proceedings. The law prevents us from doing so.
Birmingham City Council (24 021 134)

Statement Closed after initial enquiries Parking and other penalties 22-Apr-2025

Summary: We will not investigate this complaint about the Council’s actions in relation to a Penalty Charge Notice. Mr X used his right to refer the matter to the Traffic Enforcement Centre. It is not a good use of public resources to investigate the peripheral matters, including the Council’s complaint-handling.

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