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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 52507 results

Essex County Council (24 001 924)

Statement Upheld Special educational needs 08-Nov-2024

Summary: Mrs X says the Council has failed to issue her son, Y’s final Education, Health and Care Plan in line with the statutory timescales. Mrs X also says the Council failed to liaise with her preferred school and gave incorrect information about being unable to contact the school. Mrs X says this case her and her family distress. We have found fault in the actions of the Council for delaying in issuing the Education, Health and Care Plan and delaying in contacting Mrs X’s preferred school. The Council has agreed to apologise to Mrs X, pay her a financial payment and complete service improvements.
Leicestershire County Council (24 007 856)

Statement Closed after initial enquiries Charging 08-Nov-2024

Summary: We will not investigate this complaint about the Council’s decision to backdate care charges for a period where the complainant was unaware these would be chargeable. This is because the Council has waived all charges for this period and this decision provides a sufficient remedy to any injustice caused to the complainant.
Bolton Metropolitan Borough Council (24 008 040)

Statement Closed after initial enquiries Direct payments 08-Nov-2024

Summary: We will not investigate this complaint about contributions to the cost of adult social care and feeling threatened by the Council. It is unlikely an Ombudsman investigation would find any significant fault by the Council. It is unlikely we would add to the Council’s investigation or reach a different outcome.
Surrey County Council (24 008 236)

Statement Closed after initial enquiries Transport 08-Nov-2024

Summary: We will not investigate this complaint about a blue badge application. There is not enough evidence of fault to justify our involvement.
London Borough of Lambeth (24 008 250)

Statement Closed after initial enquiries Allocations 08-Nov-2024

Summary: We will not investigate this complaint about the suitability of interim accommodation provided by the Council pending its assessment of the complainant’s homelessness application. This is because the Council is working to address the issues of suitability and as an interim measure has offered alternative accommodation. It is unlikely we could add to the investigation by the Council. Further, if we were to investigate this would unlikely lead to a different outcome.
London Borough of Bexley (24 010 559)

Statement Closed after initial enquiries Traffic management 08-Nov-2024

Summary: We will not investigate Mr X’s complaint about parking enforcement, because some of the complaint is late and there are no good reasons it could not have been made sooner. Of the remainder of Mr X’s complaint, the Council gave Mr X an explanation and any further investigation would likely not lead to a different outcome. In any case there is no significant injustice.
London Borough of Redbridge (24 010 642)

Statement Closed after initial enquiries Housing benefit and council tax benefit 08-Nov-2024

Summary: Ms X complains the Council stopped her housing benefit and council tax reduction without her knowledge. We will not investigate because the complaint is late and there is no evidence to suggest that Ms X could not have complained to us sooner. Furthermore, Ms X had a right of appeal to a tribunal and it would have been reasonable for her to use it.
Bournemouth, Christchurch and Poole Council (24 010 661)

Statement Closed after initial enquiries Refuse and recycling 08-Nov-2024

Summary: We will not investigate Mrs X’s complaint about being charged to replace a damaged recycling bin. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
London Borough of Southwark (24 012 793)

Statement Closed after initial enquiries Leisure and culture 08-Nov-2024

Summary: We will not investigate this complaint about a refund for a cancelled swimming lesson. There is insufficient outstanding injustice to warrant an investigation.
Stevenage Borough Council (24 012 856)

Statement Closed after initial enquiries Councillor conduct and standards 08-Nov-2024

Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because the complainant has not suffered significant injustice.

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