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  • West Northamptonshire Council (24 008 740)

    Statement Upheld Special educational needs 08-May-2025

    Summary: Miss E complained the Council failed to provide a suitable education to her daughter for two years. The school did not follow her Education, Health and Care Plan. It delayed finalising a review of the Plan, was poor in its communications and did not provide any alternative education for times her daughter was not able to attend school. We uphold the complaint because of delay, poor communications and some lack of alternative provision. These faults have caused Miss E and her daughter distress and uncertainty. The Council has agreed to my recommended remedies.

  • London Borough of Lewisham (24 008 982)

    Statement Upheld Special educational needs 08-May-2025

    Summary: Miss C complained that, after her son’s laptop broke, the Council refused to fund another one, despite the fact he did not have any other way to receive his online tutoring. The Council did not respond to her contacts and delayed arranging a school placement. We uphold the complaint, due to the Council not responding to Miss C’s contacts and delaying its consultation with schools. Miss C and her son experienced avoidable distress and her son missed education. The Council has agreed to our recommendations to remedy this injustice and to carry out a review.

  • Surrey County Council (24 009 517)

    Statement Upheld Special educational needs 08-May-2025

    Summary: Ms X complained the Council delayed issuing the amended Education, Health and Care Plan following a tribunal decision in May 2023. The amended plan was provided 31 weeks late and the required provision was not put in place until May 2024 and then not all of it. This resulted in Ms X’s son missing out on suitable education and caused distress to them both. A financial remedy for the distress and lost education provision is agreed.

  • Reading Borough Council (24 009 593)

    Statement Upheld Special educational needs 08-May-2025

    Summary: Mr K complained that the Council failed to ensure it had suitable childcare provision available for his son (X) which met his needs. He also said it caused delays in the Education, Health and Care needs assessment process. We found the Council at fault for causing delays in the needs assessment process and it caused a service failure due to the lack of available childcare provision for children with disabilities. The Council will apologise and make payment to Mr K to acknowledge the injustice he and X experienced as a result.

  • Cornwall Council (24 009 634)

    Statement Upheld Special educational needs 08-May-2025

    Summary: We have found fault with the Council for failing to consider its duties under Section 19 of the Education Act. It did not arrange alternative provision for Miss X’s son when he was unable to attend school. He missed out on nearly a year of education and special educational need provision. The Council agreed to remedy this injustice.

  • East Riding of Yorkshire Council (24 011 493)

    Statement Upheld Special educational needs 08-May-2025

    Summary: Mrs D complained on behalf of her daughter that, due to a lack of home to school transport, the Council failed to secure the special educational needs provision set out in her education, health and care plan. The Council has accepted fault. It has agreed to make payments to Miss B and Mrs D to remedy the injustice caused.

  • Hertfordshire County Council (24 012 377)

    Statement Upheld Special educational needs 08-May-2025

    Summary: Ms X complained about the Council failing to provide suitable provision for her child from their Education, Health and Care Plan. We found fault with the Council failing to provide suitable educational provision and for poor handling of her contacts and complaint. The Council agreed to make payments to Ms X to address her child’s missed educational provision and agreed to ensure an Educational Psychologist creates a suitable programme to be delivered by a tutor.

  • Milton Keynes Council (24 012 832)

    Statement Upheld Homelessness 08-May-2025

    Summary: Ms D complained the Council had placed her family in unsuitable interim and temporary accommodation. Based on current evidence I have upheld the complaint and the Council has agreed to pay financial redress to Ms D to recognise the time her family had to spend in unsuitable accommodation.

  • Royal Borough of Kingston upon Thames (24 021 384)

    Statement Closed after initial enquiries Parking and other penalties 08-May-2025

    Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her neighbour’s application for a dropped kerb. This is because the complaint is late and I have seen no good reasons to exercise my discretion to investigate it. There is also not enough evidence of fault by the Council and it is unlikely we could achieve any worthwhile outcome for Mrs X.

  • Warwickshire County Council (24 021 391)

    Statement Closed after initial enquiries Charging 08-May-2025

    Summary: We will not investigate this complaint about the Council not using its discretion to arrange a residential care home placement for a self-funding resident. This is because there is no fault by the Council.

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