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Decision reason: Closed after initial enquiries Not upheld Upheld

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Lincolnshire County Council (24 023 194)

Statement Closed after initial enquiries Other 14-May-2025

Summary: We will not investigate this complaint about Council spending on a footpath as this impacts all or most of the people in the Council area and is not therefore within our legal remit.
London Borough of Croydon (24 023 228)

Statement Upheld Parking and other penalties 14-May-2025

Summary: We will not investigate this complaint about a Penalty Charge Notice because the Council will make a symbolic payment to the complainant.
Surrey County Council (24 023 391)

Statement Closed after initial enquiries Child protection 14-May-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s child protection action as it is unlikely we could significantly add to the Council’s replies to her complaint.
London Borough of Hillingdon (25 000 648)

Statement Closed after initial enquiries Highway repair and maintenance 14-May-2025

Summary: We will not investigate this complaint the Council has breached its duties under the Highways Act 1980, by not maintaining Mr Y’s road. Mr Y has an alternative legal remedy to apply to the Magistrates Court for an order, requiring the Council to carry out the work, and it would be reasonable to expect him to use this alternative legal remedy.
Leicester City Council (25 000 719)

Statement Closed after initial enquiries Homelessness 14-May-2025

Summary: We will not investigate this complaint about the Council’s decision to end its homelessness duty. It was reasonable for Miss X to ask for a review of the decision and she has now done so.
Maidstone Borough Council (25 001 274)

Statement Closed after initial enquiries Elections and electoral register 14-May-2025

Summary: We cannot investigate this complaint about the administration of a postal vote as this matter is not within our legal remit. Mr X’s concerns about data protection are best dealt with by the Information Commissioner’s Office. We will not investigate the Council's complaint handling as in isolation this does not cause Mr X a level of injustice that would warrant our further involvement
Buckinghamshire Council (25 002 494)

Statement Closed after initial enquiries Highway repair and maintenance 14-May-2025

Summary: We will not investigate Miss C’s complaint that her car was damaged due to the Council’s failure to maintain a road. This is because it is reasonable for Miss C to take the Council to court.
Essex County Council (24 012 120)

Statement Upheld Special educational needs 14-May-2025

Summary: Dr X complains that the Council failed to ensure her child, Y, received the provision in his Education, Health and Care Plan. We found the Council at fault as the school delayed in putting in place some of the provision in section F of Y’s Education, Health and Care Plan. This made it harder for Y to settle into his school and disadvantaged him. The delay also caused distress to Dr X. The Council will remedy this injustice as recommended.
Maldon District Council (24 012 927)

Statement Upheld Homelessness 14-May-2025

Summary: The Council was at fault for failing to consider whether it was reasonable for Ms X to remain in her privately rented property after the notice to quit expired. The Council should have provided interim accommodation sooner. Instead, Ms X and her children lived for 11 months with extensive damp and mould and faced avoidable court costs. To remedy the injustice to Ms X, the Council has agreed to apologise, make payments and backdate her social housing application. We found the Council has a blanket policy which likely caused injustice to others who have not complained. The Council will act to remedy this injustice and improve its services.
West Berkshire Council (24 013 536)

Statement Upheld School transport 14-May-2025

Summary: Ms B complained that the Council had unreasonably (and at short notice) removed her daughter’s bus pass for free transport to school from Ms B’s address. Based on current evidence we consider the Council did not properly consider the question of where C’s main residence was and has failed to offer an appropriate remedy for the injustice caused to Ms B and C. The Council has now agreed to apologise to Ms B, pay her £1250, consider any new application she submits and improve its procedures for the future.

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