Local Government Ombudsman Logo

www.lgo.org.uk has experienced a problem

The website has encountered an error. The issue has been logged so that we can investigate the cause.

You can visit the home page and try browsing again. Please accept our apologies for any inconvenience caused.

You may still be able to use our online complaint service if you want to register a complaint or log into your account.

SearchResult - Local Government and Social Care Ombudsman

Decision search

What's this ?
  • Organisation
  • Decision type

  • Reference number
  • Date range

     

  • Sort Results

Show advanced search

Your search has 55054 results

  • Milton Keynes Council (24 019 917)

    Statement Upheld Homelessness 15-May-2025

    Summary: We will not investigate this complaint the Council did not properly assess whether the complainant is in ‘priority need’ and owed a duty to be given accommodation. This is because the complainant has yet to have the Council’s decision that she is not in priority need reviewed under the review procedure. The Council was at fault by dealing with the complainant’s disagreement to the decision under its complaints procedure. The Council has accepted our invitation to offer the complainant with a fresh right of review, and further investigation is unlikely to lead to a different outcome.

  • London Borough of Hammersmith & Fulham (24 020 091)

    Statement Upheld Homelessness 15-May-2025

    Summary: We will not investigate this complaint about alleged fault in the Council’s handling of a homelessness application, including delays and poor service. This is because the Council has agreed to provide a suitable remedy which is proportionate to the injustice caused. We cannot investigate or remedy the allegation that delays also resulted in his homelessness being relieved much later than it should have been. This is because the complainant had a right of appeal over this issue which he could reasonably have exercised.

  • London Borough of Hounslow (24 020 870)

    Statement Closed after initial enquiries Allocations 15-May-2025

    Summary: We will not investigate this complaint about an offer of housing and about how long the Council took to make the offer. The complaint is late without good enough reason to accept it now.

  • London Borough of Lambeth (24 021 369)

    Statement Closed after initial enquiries Homelessness 15-May-2025

    Summary: We will not investigate this complaint about the Council’s decision to reject an out of time homelessness review request. There is insufficient evidence of fault which would warrant an investigation.

  • Derby City Council (23 009 736)

    Report Upheld School transport 14-May-2025

    Summary: Ms X, Ms Y and Ms Z complained about the Council’s offer of transport support for their children via a personal travel budget (PTB), rather than providing a vehicle, and about the handling of their subsequent transport appeals. They complained the Council’s decision to offer a PTB was impractical and unaffordable for their individual circumstances. Their children all have Education, Health and Care (EHC) Plans and are older than 16.

  • Derby City Council (23 008 547)

    Report Upheld School transport 14-May-2025

    Summary: Ms X, Ms Y and Ms Z complained about the Council’s offer of transport support for their children via a personal travel budget (PTB), rather than providing a vehicle, and about the handling of their subsequent transport appeals. They complained the Council’s decision to offer a PTB was impractical and unaffordable for their individual circumstances. Their children all have Education, Health and Care (EHC) Plans and are older than 16.

  • Derby City Council (23 013 529)

    Report Upheld School transport 14-May-2025

    Summary: Ms X, Ms Y and Ms Z complained about the Council’s offer of transport support for their children via a personal travel budget (PTB), rather than providing a vehicle, and about the handling of their subsequent transport appeals. They complained the Council’s decision to offer a PTB was impractical and unaffordable for their individual circumstances. Their children all have Education, Health and Care (EHC) Plans and are older than 16.

  • London Borough of Brent (23 020 758)

    Statement Upheld Homelessness 14-May-2025

    Summary: Miss B complained about the Council’s failure to provide her family with suitable accommodation when they were homeless. We find that the Council provided unsuitable bed and breakfast accommodation for far longer than the legal limit and failed to properly explore alternative housing options. It also delayed carrying out a suitability review after it placed the family in alternative accommodation. The Council has agreed to apologise and make a payment to Miss B, as well as making service improvements.

  • Sandwell Metropolitan Borough Council (23 021 359)

    Statement Closed after initial enquiries Trees 14-May-2025

    Summary: We will not investigate this complaint about a tree because there is insufficient evidence of fault by the Council.

  • London Borough of Hammersmith & Fulham (24 004 827)

    Statement Upheld Transition from childrens services 14-May-2025

    Summary: Ms D complained the Council failed to carry out an occupational therapy assessment when her son, Mr J, transferred from children’s to adult’s social care services. We have found the Council significantly delayed completing an occupational therapy assessment. This delay caused Ms D avoidable frustration, uncertainty and distress. It affected the housing priority afforded to the household, creating significant uncertainty about whether Ms D missed suitable housing opportunities. The delay also means the household will live in accommodation that poses risks to their wellbeing for longer than they otherwise would have. The Council agreed to apologise and backdate Ms D's housing priority to the point Mr J transitioned to adult care services. The Council agreed to pay a financial remedy in recognition of the avoidable distress and risk of harm caused by the delay. The Council also agreed to review the case with senior officers and write to Ms D to set out its proposal for making a direct offer of suitable accommodation.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings