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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 55054 results

Oxfordshire County Council (24 021 295)

Statement Closed after initial enquiries Special educational needs 14-May-2025

Summary: We cannot investigate Miss X’s complaint about free school meals as we cannot investigate how schools provide them.
Worcestershire County Council (24 021 337)

Statement Closed after initial enquiries School transport 14-May-2025

Summary: We will not investigate this complaint about the Council’s decision to refuse school transport for the complainant’s daughter. There is insufficient evidence of fault on the Council’s part to warrant investigation.
Kent County Council (24 000 111)

Statement Upheld Assessment and care plan 13-May-2025

Summary: Mrs Y complains that her son, Mr D, was left with unmet care needs due to failures by the Council in 2023. She also says the Council did not arrange appropriate advocacy support for Mr D, did not provide information and advice about the use of direct payments and failed to consider its duties under the Equality Act. We find there was a delay in reviewing Mr D’s direct payments. The fault has created uncertainty because we cannot say if Mr D had unmet needs during the period of delay. We also find the Council did not post monthly statements of the direct payment account as agreed. The Council will apologise and make a symbolic payment of £250 to Mr D.
West Lancashire Borough Council (24 002 064)

Statement Upheld Enforcement 13-May-2025

Summary: Mr X complained that the Council failed to pursue enforcement action regarding development next to his home. There was fault by the Council due to delay and lack of communication. It has agreed a remedy
Staffordshire County Council (24 004 134)

Statement Upheld Special educational needs 13-May-2025

Summary: Mrs X complained the Council failed to complete an Education, Health and Care needs assessment for Y within the statutory time limits, and failed to ensure she received suitable education while she was out of school. Mrs X said this caused her real stress and meant she incurred additional expenses. We find the Council at fault. The Council has agreed to apologise, make a payment to recognise the injustice and act to prevent recurrence.
Telford & Wrekin Council (24 007 302)

Statement Upheld Special educational needs 13-May-2025

Summary: We have found fault with the Council for failing to secure the therapy set out in Mrs X’s daughter’s Education, Health and Care Plan. This caused her to miss out on the therapy she needed. The Council has agreed to apologise and make a symbolic payment to Mrs X in recognition of the missed provision.
Sandwell Metropolitan Borough Council (24 016 641)

Statement Closed after initial enquiries Safeguarding 13-May-2025

Summary: Mr X complained the NHS Trust and the Council moved his father from hospital into a care home that could not meet his needs. Mr X says the failings led to his father suffering an injury which hastened his death. Mr X also complained the Council missed carer’s assessments, which meant he missed payments. We will not investigate these complaints because there is not enough evidence of fault with the discharge planning or with how the Council dealt with a carer’s assessment request. Other complaints about earlier carer’s assessments were late.
Dudley Group NHS Foundation Trust (24 016 641a)

Statement Closed after initial enquiries Hospital acute services 13-May-2025

Summary: Mr X complained the NHS Trust and the Council moved his father from hospital into a care home that could not meet his needs. Mr X says the failings led to his father suffering an injury which hastened his death. Mr X also complained the Council missed carer’s assessments, which meant he missed payments. We will not investigate these complaints because there is not enough evidence of fault with the discharge planning or with how the Council dealt with a carer’s assessment request. Other complaints about earlier carer’s assessments were late.
London Borough of Newham (24 016 674)

Statement Closed after initial enquiries Homelessness 13-May-2025

Summary: We will not investigate this complaint about the Council’s handling of Ms X’s homelessness application because there is insufficient injustice to justify our involvement. Further, Ms X had the right to appeal to the county court in respect of the Council’s decision she was not in priority need and it was reasonable for her to exercise that right.
Transport for London (24 017 215)

Statement Closed after initial enquiries Parking and other penalties 13-May-2025

Summary: We will not investigate this complaint about the enforcement of penalty charge notices which were sent to the complainant’s commercial premises for a person and vehicle he did not know. The Authority has taken satisfactory action to address the complaint.

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