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Decision reason: Closed after initial enquiries Not upheld Upheld

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Devon County Council (24 021 709)

Statement Closed after initial enquiries Special educational needs 01-Jun-2025

Summary: We will not investigate this complaint about poor communication from the Council. An investigation would be unlikely to add anything to the Council’s response or achieve a different outcome.
Gloucestershire County Council (24 021 828)

Statement Upheld Special educational needs 01-Jun-2025

Summary: We will not investigate Mr X’s complaint about the Council’s actions relating to an Education, Health, and Care Plan for his child. Parts of the complaint are late and there are no good reasons why it could not have been made sooner. Of the parts that are not late, we are satisfied the Council has taken action to prevent a reoccurrence of the fault and offered a suitable remedy for Mr X’s injustice.
City of Bradford Metropolitan District Council (24 021 907)

Statement Closed after initial enquiries Looked after children 01-Jun-2025

Summary: We will not investigate this complaint about the Council declining to escalate Miss X’s complaint about its actions relating to her child in its care. Investigation would be unlikely to achieve any more than the Council’s own investigation has already provided.
Buckinghamshire Council (24 022 200)

Statement Closed after initial enquiries Other 01-Jun-2025

Summary: We will not investigate this complaint about the actions of the Council’s dog warden. This is because an investigation would not add to the one carried out by the Council.
Surrey County Council (24 022 314)

Statement Closed after initial enquiries School transport 01-Jun-2025

Summary: We will not investigate this complaint about the Council’s decision not to provide Mrs X’s son with free transport to school. This is because there is not enough evidence of fault.
North Yorkshire Council (24 022 608)

Statement Closed after initial enquiries Special educational needs 01-Jun-2025

Summary: We will not investigate this complaint about the Council’s failure to attend a mediation meeting, and its subsequent refusal to reimburse the complainant for costs she incurred as a result. Investigation would not lead to a different outcome and is not therefore warranted.
Transport for London (24 022 720)

Statement Closed after initial enquiries Other 01-Jun-2025

Summary: We will not investigate this complaint about a highways accident because the courts are better placed to consider the complaint, and it is reasonable to expect Miss Y to approach the court.
Essex County Council (24 022 746)

Statement Upheld Special educational needs 01-Jun-2025

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
Royal Borough of Kingston upon Thames (24 022 801)

Statement Closed after initial enquiries Child protection 01-Jun-2025

Summary: We will not investigate Mr X’s complaint about the Council’s children’s services involvement when he was a child. This is because, given the passage of time, we do not consider there is a realistic prospect of reaching a sound, fair and meaningful decision. We also could not achieve the outcome Mr X is seeking.
Kent County Council (24 022 885)

Statement Upheld Other 01-Jun-2025

Summary: We have upheld Miss X’s complaint because the Council failed to consider her complaint under the statutory children’s complaints procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Miss X.

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