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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 52297 results

Lancashire County Council (24 010 758)

Statement Upheld Special educational needs 27-Nov-2024

Summary: We will not investigate Miss X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Miss X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
Sevenoaks District Council (24 010 834)

Statement Closed after initial enquiries Allocations 27-Nov-2024

Summary: We will not exercise discretion to investigate this complaint which was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.
Preston City Council (24 010 845)

Statement Closed after initial enquiries Councillor conduct and standards 27-Nov-2024

Summary: We will not investigate this complaint about the way the Council handled a complaint about a councillor’s behaviour. There is not enough evidence of fault by the Council.
Thurrock Council (24 010 289)

Statement Closed after initial enquiries Allocations 27-Nov-2024

Summary: We will not investigate this complaint about the Council’s decision that the complainant does not qualify to join its social housing register. This is because the Council’s decision properly took account of its housing allocations policy and the complainant’s living circumstances and housing needs. We did identify some fault by the Council with respect to communication, but this did not cause a significant enough injustice to warrant investigation.
London Borough of Camden (24 010 377)

Statement Closed after initial enquiries Allocations 27-Nov-2024

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
Tameside Metropolitan Borough Council (24 010 449)

Statement Closed after initial enquiries Special educational needs 27-Nov-2024

Summary: We will not investigate this complaint about the Education, Health and Care Plan process for the complainant’s child. This is because it was reasonable for Miss X to use her right of appeal. Given the availability of an early review an investigation by the Ombudsman would be unlikely to achieve a worthwhile outcome.
Gloucestershire County Council (24 010 464)

Statement Closed after initial enquiries Other 27-Nov-2024

Summary: We will not investigate this complaint about the authority’s failure to take action over a complaint about domestic fire safety. There is insufficient evidence of fault which would warrant an investigation.
Cornwall Council (24 012 687)

Statement Closed after initial enquiries Highway repair and maintenance 27-Nov-2024

Summary: We will not investigate this complaint about the Council’s response to highways maintenance. Further investigation would not lead to a different outcome.
Warwick District Council (24 012 850)

Statement Closed after initial enquiries Other 27-Nov-2024

Summary: We cannot investigate this complaint about the Council’s response to Ms X’s complaint about a damaged fence. The complaint is not within our legal remit as it relates to the Council’s actions as a provider of social housing.
Hertfordshire County Council (24 013 061)

Statement Closed after initial enquiries Other 27-Nov-2024

Summary: We will not investigate this complaint about highways drainage because the courts are better placed to consider liability and negligence claims.

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