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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 55054 results

City of Wolverhampton Council (25 002 125)

Statement Closed after initial enquiries Other 16-Jun-2025

Summary: We cannot investigate this complaint about court reports. The law prevents us from investigating anything that is or has been the subject of court proceedings.
West Suffolk Council (25 002 316)

Statement Closed after initial enquiries Enforcement 16-Jun-2025

Summary: We will not investigate this complaint about how the Council dealt with possible breaches of planning control. This is because we are unlikely to find fault.
Worcestershire County Council (25 000 031)

Statement Closed after initial enquiries Special educational needs 16-Jun-2025

Summary: We will not investigate this complaint about missed Occupational Therapy. This is because the Council has accepted fault, apologised, and said it will ensure the provision is delivered. An investigation by the Ombudsman would be unlikely to add anything to the Council’s response or achieve a different outcome.
Nottingham City Council (25 000 640)

Statement Closed after initial enquiries Friends and family carers 16-Jun-2025

Summary: We will not investigate this complaint about treatment from social services during a Special Guardianship Order. This is because parts of the complaint are late, and we there are no good reasons to exercise discretion to investigate Miss X’s complaint. Additionally, parts of the complaint relate to matters which a court considered and it’s reasonable to have expected these matters to be raised at court at the time.
Brighton & Hove City Council (25 000 957)

Statement Closed after initial enquiries Refuse and recycling 16-Jun-2025

Summary: We will use our discretion not to investigate this complaint about recycling collections. This is because the service has improved.
Brighton & Hove City Council (24 008 004)

Statement Upheld Homelessness 16-Jun-2025

Summary: Mr B complained about how the Council handled his housing situation. The Council has not shown that it took into account the mould and disrepair when it decided the family should stay until the landlord’s notice expired. The Council did not always communicate with Mr B or deal with his complaints properly, and it did not always give its legal homelessness decisions in writing. This caused Mr B distress and uncertainty. The Council should apologise to Mr B, make symbolic payments, and remind staff that decisions should always be given in writing.
Dorset Council (24 008 916)

Statement Upheld Residential care 16-Jun-2025

Summary: Mrs X complains the Council failed to ensure her mother, Mrs Y, received the care she had been assessed as needing at Blandford Grange Care Home, and failed to carry out proper safeguarding enquiries into her concerns. The Care Home did not always meet Mrs Y’s needs, which could have put her at risk of harm, although there is no evidence of significant harm to Mrs Y. Nevertheless, the Council needs to apologise to Mrs X for the distress caused to her and her mother.
London Borough of Barnet (24 009 412)

Statement Upheld Special educational needs 16-Jun-2025

Summary: Miss X complained about the Council’s handling of her son, Y’s education since 2022. The Council was at fault. It failed to ensure Y received some of his specialist provision outlined in his Education, Health and Care (EHC) Plan between September 2023 and October 2024 and delayed holding Y’s annual review and issuing the amended Plan. The Council agreed to make payments to acknowledge the impact this had on Y’s education and social development and for the distress and uncertainty caused to Miss X.
City of York Council (24 011 592)

Statement Upheld Other 16-Jun-2025

Summary: Mrs X complains on behalf of Y that the Council did not deal properly with an annual review of his Education, Health and Care (EHC) Plan or take seriously reports that he was not safe at school. The Council delayed issuing Y’s EHC Plan and took too long to commission alternative transport provision. Y suffered loss of Special Education Needs (SEN) provision and avoidable distress. The Council should pay Y £4,500.
London Borough of Hounslow (24 011 933)

Statement Upheld Disabled children 16-Jun-2025

Summary: We will not investigate Ms X’s complaint about children services’ actions. We have upheld Ms X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure.

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