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Decision reason: Closed after initial enquiries Not upheld Upheld

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Bolton Metropolitan Borough Council (24 023 418)

Statement Closed after initial enquiries Child protection 26-Jun-2025

Summary: We will not investigate Mr X’s complaint about the decision to place his child on a Child Protection plan or the Council’s handling of his complaint. The Council has already investigated and responded to Mr X’s concerns under all three stages of the statutory complaint procedure. It has apologised and taken action to improve procedures as a result of Mr X’s complaint. We could not add to the Council’s responses or make a different finding of the kind Mr X wants.
Warwickshire County Council (25 000 019)

Statement Closed after initial enquiries Child protection 26-Jun-2025

Summary: We will not investigate Miss X’s complaint about the Council’s involvement with her children. We could not add to the complaint responses the Council has already sent to Miss X. The law also prevents us from investigating anything that is the subject of court proceedings.
Spelthorne Borough Council (25 000 345)

Statement Closed after initial enquiries Other 26-Jun-2025

Summary: We will not investigate this complaint about harassment by the Council and a breach of the General Data Protection Regulations. We have not seen enough evidence of fault in the Council’s actions. And it is reasonable for the complainant to ask the Information Commissioner’s Office to consider his complaint about a data protection breach.
Hertfordshire County Council (25 000 505)

Statement Closed after initial enquiries Fostering 26-Jun-2025

Summary: We will not investigate this complaint about the alleged attitude of a social worker in taking three and a half days to make a phone call. The situation is unlikely to have been an emergency and there is not enough evidence of fault or injustice to warrant our further involvement.
South Kesteven District Council (25 000 582)

Statement Closed after initial enquiries Planning applications 26-Jun-2025

Summary: We will not investigate this complaint about the way the Council’s Planning Committee considered a planning application. We have not seen enough evidence of fault in the Council’s actions. And we cannot achieve the outcome the complainant is seeking.
North Tyneside Metropolitan Borough Council (25 005 327)

Statement Closed after initial enquiries School admissions 26-Jun-2025

Summary: We will not investigate Ms X’s complaint about the Council’s school admissions appeal panel refusing her appeal. It is unlikely we would find fault which caused Ms X to lose out on a school place.
London Borough of Ealing (25 006 110)

Statement Closed after initial enquiries Parking and other penalties 26-Jun-2025

Summary: We will not investigate Mr B’s complaint about a Penalty Charge Notice he received for an alleged parking contravention. This is because it is reasonable for Mr B to put in formal representations, and if needed, appeal to London Tribunals.
Hertfordshire County Council (25 002 681)

Statement Closed after initial enquiries Highway repair and maintenance 26-Jun-2025

Summary: We will not investigate Mr X’s complaint that the Council failed to provide sufficient signage warning him about a road closure. This is because the complaint is late.
City of Doncaster Council (25 002 732)

Statement Closed after initial enquiries Child protection 26-Jun-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s involvement with her family. The law prevents us from investigating anything that has or is the subject of court proceedings.
North Lincolnshire Council (25 003 030)

Statement Closed after initial enquiries Other 26-Jun-2025

Summary: We will not investigate this complaint about children’s services because we cannot investigate what happened in court and the issues could reasonably have been or could be raised with the court in future.

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