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  • London Borough of Redbridge (24 010 372)

    Statement Upheld School transport 26-Jun-2025

    Summary: Mr X complained about the Council’s decision to refuse his child, Y, travel assistance to and from college. The Council was at fault. It failed to consider Y’s individual circumstances, their Education, Health and Care (EHC) Plan and disability when it made its decision and it did not properly explain to Mr X its reasons for refusing travel assistance. It did not follow its appeal process. Furthermore, the Council’s travel assistance policy for post-16 is unclear and its wait time for an assessment for independent travel training is not reasonable. The Council has agreed to apologise to Mr X and pay him £300 for the distress, frustration and uncertainty it caused him. It will also conduct a fresh stage two appeal. In addition, the Council will review and amend its policy, procedures, appeal records and decision letters to prevent a recurrence of fault.

  • Bracknell Forest Council (24 010 644)

    Statement Upheld Alternative provision 26-Jun-2025

    Summary: Miss X complained that her child who has an Education, Health and Care Plan has been without a special school place or suitable fulltime alternative education for two years. There was fault causing loss of education over a two-year period and an adverse impact on the parent carer who has been unable to work. The Council will apologise, continue efforts to find a school place, make a remedy payment and carry out service improvements.

  • East Devon District Council (24 010 864)

    Statement Upheld Enforcement 26-Jun-2025

    Summary: Mr X complained about flooding from a nearby development which he said has not been completed in line with the original planning permission. He also complained about delays by the Council in addressing the matter. Mr X and other residents have suffered ongoing flood water damage to their properties. We found there were significant delays before the Council approved changes to the landscaping and drainage on site, causing Mr X frustration and uncertainty. The Council agreed to apologise and make a symbolic payment to Mr X for this. We found no fault in the Council’s planning enforcement investigation or decision-making on the changes.

  • North Yorkshire Council (24 010 992)

    Statement Upheld Alternative provision 26-Jun-2025

    Summary: Mrs X complained on behalf of Ms Y. Ms Y complained the Council delayed her son, Z’s, Education, Health and Care (EHC) Plan annual review process. She also complained Z has not received suitable education or plan provision and communication from the Council was poor. Ms Y said Z missed education and plan provision and this caused her distress, frustration and she has been impacted financially. There was fault in the way the Council did not ensure Z received education and provision, delayed issuing the final EHC Plan and communication from the Council was poor. Z missed education and plan provision. The fault distressed Ms Y and frustrated her right of appeal to the Tribunal. The Council has agreed to apologise and make a financial payment.

  • Birmingham City Council (24 012 507)

    Statement Upheld Refuse and recycling 26-Jun-2025

    Summary: Mr X complained the Council has repeatedly failed to collect his household waste and recycling as scheduled, or in a timely manner when collections are missed. We found the Council’s failure to collect Mr X’s waste as scheduled is fault. This fault caused Mr X inconvenience, frustration and disappointment. The Council has agreed to apologise and make a payment.

  • Nottinghamshire County Council (24 012 833)

    Statement Upheld Safeguarding 26-Jun-2025

    Summary: Mrs X complained the Council failed to properly investigate her concerns about the Council commissioned care delivered to her mother in-law, Mrs Y. There was some fault with the care however, the Care Provider took appropriate action to prevent a recurrence of fault. There was no fault with how the Council responded to Mrs X’s concerns.

  • North Somerset Council (24 013 041)

    Statement Upheld Special educational needs 26-Jun-2025

    Summary: There was fault by the Council when it failed to make sure that Mrs B’s daughter was getting the special educational provision set out in her Education Health and Care Plan. This meant that her daughter missed out on crucial provision and also caused Mrs B and her family distress and frustration. The Council has agreed to make a symbolic payment to Mrs B in recognition of the missed provision, and a separate payment to recognise the impact on Mrs B and here family.

  • Somerset Council (24 013 154)

    Statement Upheld Special educational needs 26-Jun-2025

    Summary: Miss X complained the Council delayed completing her child’s education, health and care (EHC) needs assessment and it failed to provide her child with a suitable education when she was unable to attend school. We found the Council at fault for delaying the needs assessment and issuing the final EHC Plan, failing to arrange alternative education and failing to communicate with Miss X effectively. The faults identified have caused a loss in education and avoidable distress over a significant period. The Council has agreed to our recommendations to remedy this injustice by providing an apology to the family and also payments for loss of education and avoidable distress.

  • London Borough of Wandsworth (24 015 162)

    Statement Upheld Homelessness 26-Jun-2025

    Summary: Miss X complained about the Council’s delays when she approached it for homelessness assistance. We find the Council was at fault for its delays in awarding Miss X the relevant homelessness duties, for its poor communication and for its delay in providing Miss X with interim accommodation. These faults caused Miss X distress, frustration and upset and she was deprived of suitable accommodation. The Council upheld some of Miss X’s complaints, apologised and offered her £300. The Council has agreed to our further recommendations to apologise to Miss X for the injustice caused by the delay in offering her interim accommodation, make a further payment to her and implement a service improvement.

  • West Sussex County Council (24 015 592)

    Statement Upheld Charging 26-Jun-2025

    Summary: Miss Y complained the Council wrongly assessed Mr X’s care contributions and sent a backdated invoice for day centre fees. Miss X says if the Council had completed its assessment correctly, Mr X would not have used the service. The Ombudsman finds the Council at fault, which caused Mr X and Miss Y avoidable and unnecessary distress and financial strain. The Council has agreed to waive the outstanding invoice.

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