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Your search has 55054 results

  • London Borough of Hammersmith & Fulham (24 016 569)

    Statement Not upheld Refuse and recycling 26-Jun-2025

    Summary: Mr X complained the Council fined him for littering when it could have issued him with a warning instead. We find no fault in the Council’s actions. We do not uphold Mr X’s complaint.

  • London Borough of Camden (24 017 257)

    Statement Upheld Allocations 26-Jun-2025

    Summary: Mrs D complained the Council failed to assess her household’s medical need in line with procedures. I have upheld the complaint, the Council accepts there was delay and that it failed to take account of all the medical evidence. I have completed the investigation because the Council has offered to pay redress and carry out a new medical review.

  • Sheffield City Council (23 021 043)

    Statement Upheld Homelessness 26-Jun-2025

    Summary: We have found fault with the Council for causing the delays Miss X experienced during her homelessness application process. We are satisfied the Council took reasonable action to put Miss X back in the position she would have been but for the fault. The Council has also dealt with the backlog of cases that caused the delays.

  • London Borough of Barking & Dagenham (24 018 013)

    Statement Upheld Allocations 26-Jun-2025

    Summary: Mrs D complained the Council failed to correctly assess her housing need. I have upheld the complaint because the Council failed to show how it assessed the case. The Council accepts there is fault and will provide a full explanation of its decision to Mrs D, advise of her right to a review and pay redress for time and trouble.

  • Cornwall Council (24 018 809)

    Statement Not upheld Charging 26-Jun-2025

    Summary: Mrs X complained the Council decided her relative Mr Y was not entitled to financial assistance towards the cost of care. The Council followed charging rules about capital in Care and Support Statutory Guidance and so we did not uphold the complaint.

  • London Borough of Waltham Forest (24 020 452)

    Statement Closed after initial enquiries Enforcement 26-Jun-2025

    Summary: We will not investigate this complaint about the Councils decision that no breach of planning control exists on the site next to the complainant’s home. And that the Council failed to follow a decision made by the Planning Inspector. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.

  • Worcestershire County Council (24 022 315)

    Statement Upheld Assessment and care plan 26-Jun-2025

    Summary: We will not investigate Mrs X’s complaint the Council did not provide appropriate support and information for her father’s financial assessment. This is because further investigation would not lead to a different outcome.

  • Nottingham City Council (24 022 975)

    Statement Closed after initial enquiries Homelessness 26-Jun-2025

    Summary: We will not investigate Mr X’s complaint about the Council’s handling of his homeless and housing case. He says the Council failed to properly consider his medical evidence and failed to offer him any accommodation. This is because there is insufficient evidence of fault.

  • London Borough of Newham (24 023 292)

    Statement Closed after initial enquiries Friends and family carers 26-Jun-2025

    Summary: We will not investigate Mr X’s complaint about the Council’s decision not to backdate a Special Guardianship allowance. This is because there is not enough evidence of fault to justify an investigation and investigation would not lead to a different outcome.

  • Dacorum Borough Council (24 023 295)

    Statement Closed after initial enquiries Noise 26-Jun-2025

    Summary: We will not investigate this complaint about the Council’s decision not to pursue further action over noise nuisance reported by the complainant. There is insufficient evidence of fault which would warrant an investigation.

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